FAQs |
Wireless FAQs
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Equipment
Embedded PC Cards
What is an embedded wireless PC card?
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How do I activate my embedded wireless PC card?
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Where can I purchase a laptop with an embedded wireless PC card?
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Equipment Activation
Can I change the equipment on an account to a device our company already owns?
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How do I activate my company’s new equipment?
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Can I change the equipment being used with a particular phone number because the user needs a different type of device?
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Equipment Returns
What is the return policy?
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How will I know when you receive my returned equipment?
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When will my refund appear?
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iPad and MiFi Promotional Bundle - General Information
Note: Your company’s Customer Agreement with Verizon Wireless might restrict you from purchasing certain devices. The devices your company has approved for purchase will display when you are adding a line or upgrading the devices. Restricted devices will not appear among the devices available for you to purchase. |
Where can I purchase the iPad and MiFi promotional bundle?
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Can I go to an Apple Retail Store or Apple Online Store to purchase and activate the iPad and MiFi promotional bundle?
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What are the mobile broadband plans that will be offered for use with the iPad and MiFi promotional bundle?
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Will customers have to sign a service agreement to purchase the iPad and MiFi promotional bundle?
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Is Verizon Wireless only selling the Wi-Fi version of the iPad?
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If a customer already has a MiFi 2200 and would like to purchase an iPad and take advantage of the promotional bundle pricing, can they?
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How does the MiFi 2200 work with the iPad?
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Once I activate my MiFi 2200 do I need to always have my PC or Mac with me?
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Will customers be able to purchase an iPad from Verizon Wireless as a standalone product without MiFi and if so, what is the cost?
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Does the iPad and MiFi promotional bundle support 4G?
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Can I transfer apps that were previously purchased via iTunes or another iPad to my new iPad?
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iPad and MiFi Promotional Bundle - Support
Note: Your company’s Customer Agreement with Verizon Wireless might restrict you from purchasing certain devices. The devices your company has approved for purchase will display when you are adding a line or upgrading the devices. Restricted devices will not appear among the devices available for you to purchase. |
Where can I find a user manual for the iPad?
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What are the technical specifications of the iPad?
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Where can I find more information about iPad support?
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iPad® 2
Note: Your company’s Customer Agreement with Verizon Wireless might restrict you from purchasing certain devices. The devices your company has approved for purchase will display when you are adding a line or upgrading the devices. Restricted devices will not appear among the devices available for you to purchase. |
What data plans are available for iPad 2?
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Is there an activation fee for iPad 2?
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Can I transfer applications that I purchased via iTunes® or another iPad to my new iPad 2?
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What are the key new features of iPad 2?
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I currently have a prepaid data plan for my iPad 2. How can I switch to a monthly data plan that will be billed to my account?
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How do I check my data usage for iPad 2 if I am on a monthly data plan?
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Is the monthly data plan for my iPad 2 subject to an early termination fee if I want to cancel?
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iPhone® 4 - New & Existing Customer Eligibility
Note: Your company’s Customer Agreement with Verizon Wireless might restrict you from purchasing certain devices. The devices your company has approved for purchase will display when you are adding a line or upgrading the devices. Restricted devices will not appear among the devices available for you to purchase. |
Can I transfer my service from my current wireless service provider to Verizon Wireless?
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Should I cancel my existing service before porting?
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How long will it take to port my number?
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How will I know when the port in to Verizon Wireless is complete?
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Do I need to sign up for a 2-year agreement when purchasing iPhone 4®?
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Will existing customers be able to redeem their New Every Two credit?
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If I’m an existing Verizon Wireless customer and not currently eligible for an upgrade, will Verizon Wireless offer any special programs to allow upgrades to iPhone at a reduced price?
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If I’m an existing Verizon Wireless customer and I’m eligible for an annual upgrade, will I have to pay the standard $20 early upgrade fee to purchase iPhone 4?
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I just purchased a new smartphone during the holiday season, but if I knew that iPhone 4 was going to be available soon I would have waited. What are my options now?
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iPhone® 4 - Pricing
Are there minimum service and data pricing requirements when purchasing iPhone 4?
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iPhone® 4 - Purchase
I currently have an iPhone 4 with AT&T. Can I keep my existing version of iPhone 4?
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Can I upgrade to an iPhone 4 even though I am not eligible to upgrade?
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How much will iPhone 4 cost?
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When can I purchase iPhone 4?
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I am an existing customer and I’d like to go into a store to pre-order iPhone 4, will I be able to place my order in store?
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If I pre-order iPhone 4, when will I receive it?
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Can I go to an Apple Store to purchase and activate iPhone?
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Where is the closest store where I can purchase iPhone 4?
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Do you anticipate high demand for iPhone 4?
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If I’ve already ordered, how do I check the status of my order?
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iPhone® 4 - Content Transfer
If I’m an existing Verizon Wireless customer, how do I transfer my contacts to iPhone 4?
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Will my existing voice mail transfer over when I activate my iPhone 4?
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Can I save my voice mail message on my current device before switching to iPhone 4?
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iPhone® 4 and iTunes
Will iPhone 4 work on Verizon Wireless' 3G or 4G LTE network?
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Do I need iTunes to set up my iPhone 4?
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If I already have an iTunes account, can I use it with my new iPhone 4 on Verizon Wireless?
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Will I be able to sync content and iOS apps that I already have in iTunes to my new iPhone 4?
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Will I be able to purchase iPhone 4 apps via the App Store?
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What happens to any existing apps that I have purchased on my Verizon Wireless device after I switch to iPhone 4?
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Will Verizon Wireless carry accessories for iPhone 4?
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If I have an iPhone 4 on another wireless carrier and switch to an iPhone 4 on Verizon Wireless, will all of my accessories be compatible?
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Will AppleCare be available for purchase from Verizon Wireless?
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Can I use my iPhone 4 while traveling abroad?
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Can I use Wi-Fi on my iPhone 4 while traveling abroad to obtain data connection?
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Is iPhone 4 HAC (hearing aid compatible) rated?
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iPhone® 4 - Visual Voicemail
How much does Visual Voicemail cost on iPhone 4?
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Can I permanently save important messages to my device?
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Can I retrieve my messages without my iPhone 4?
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Can I receive Visual Voicemail messages when roaming (domestic and/or international)?
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Does the iPhone 4 Visual Voicemail product support Group Distribution and the Compose/Reply/Forward voice mail feature?
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Is iPhone 4 Visual Voicemail compatible with Qwest voice messaging service or Premium Voice Mail?
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iPhone® 4 - Support
Where can I find support information including the User's Guide for iPhone 4?
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Who do I call for support or general questions?
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How will Verizon Wireless continue to maintain the largest and most reliable 3G network in America with the launch of iPhone 4?
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iPhone® 4 - Returns & Exchanges
Can I exchange a device that I recently purchased for iPhone 4?
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I am an existing customer that upgraded my device between 11/26/10 and 1/10/11. I would like to exchange my upgrade for an iPhone but my return/exchange deadline is prior to the iPhone launch. What can I do?
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iPhone® 4 - Special Upgrade Offer
Am I eligible to participate in the Special Upgrade Offer for Business and Government Accounts?
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How do I participate in the program?
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What if the dates of the Special Upgrade Offer do not match the date of purchase on my receipt?
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How do I submit for the Special Upgrade Offer?
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Can I submit my information over the phone?
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The Special Upgrade Offer has expired. If I submit online, will I still receive an Equipment Incentive Credit?
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How long will it take to process my online submission?
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How do I check the status of my online submission?
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My status is invalid. What does this mean?
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What are the Terms and Conditions for the Special Upgrade Offer?
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Who can I contact for more information on my submission?
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I didn’t receive an envelope to ship my device. What should I do?
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Where can I find my submission tracking number?
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Can I get my returned phone back?
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How do I ship the phone to you?
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How do I clear personal information and data from my returned phone?
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Lost or Stolen Equipment
What can we do about a terminated employee who is unwilling to return his company-owned equipment?
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My phone was stolen last night, how can I turn the service off temporarily and get a replacement?
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I found the phone I reported as stolen. How do I have the service re-connected?
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The display on my handset is no longer working; how can I get this fixed or replaced?
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Network Extender for Business - General Information
What is the Verizon Wireless Network Extender for Business?
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Where can I buy the Network Extender for Business?
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Where can I use the Network Extender for Business?
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What type of Internet connection do I need for the Network Extender for Business?
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Can I connect my landline phone to the Network Extender for Business?
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Do I have to pay additional fees to use the Network Extender for Business?
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I currently have the Network Extender. Can I upgrade my current device to the Network Extender for Business?
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Network Extender for Business - Setup
How do I know that the Network Extender for Business setup and installation is complete?
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Do I need to apply any settings to my mobile device in order to connect to the Network Extender for Business?
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Why does the Network Extender for Business need to be placed near a window?
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Why does the Network Extender for Business require GPS service?
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Is the external GPS antenna cable required for the Network Extender for Business?
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How do I install the external GPS antenna cable for the Network Extender for Business?
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Does GPS provide any additional services for the Network Extender for Business?
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Can I move the Network Extender for Business within my location after it has acquired a GPS signal and setup is complete?
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Can I cluster the Network Extender with the Network Extender for Business?
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Network Extender for Business - Management and Security
Can I manage and secure access to the Network Extender for Business?
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Does the Network Extender for Business require a computer?
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Do specific ports need to be enabled on my router or firewall for the Network Extender for Business to work?
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Will users of the Network Extender for Business be able to intercept or listen into each other’s conversations?
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Using Network Extender for Business
How do I connect to the Network Extender for Business network?
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How do I know if I am connected to the Network Extender for Business network?
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Will my device disconnect when I move from the Network Extender for Business coverage area to an outside area?
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Will a call placed outside of the coverage area transfer to the Network Extender for Business network?
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Will my mobile device pick up the Network Extender for Business network or the Verizon Wireless network based on signal strength?
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Will the Network Extender for Business affect the number of bars that appear on my mobile device?
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Can I take the Network Extender for Business with me when I travel?
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Can I make international calls with the Network Extender for Business?
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How will using the Network Extender for Business affect my device’s battery?
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What happens to the Network Extender for Business if I lose my connection to the Internet?
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Will using the Network Extender for Business affect my broadband performance?
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Will my call quality be impacted if I am uploading or downloading large files while using the Network Extender for Business?
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Can I use Directory Assistance (411 Search) with the Network Extender for Business?
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Can I use more than one Network Extender for Business in the same location?
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Network Extender for Business - Troubleshooting
I’m receiving an "All Circuits Busy" message when I try to make a call using the Network Extender for Business. What does this mean?
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The Network Extender for Business is taking a long time to provide connectivity. Why?
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I can’t find a window for the GPS antenna cable of the Network Extender for Business. What should I do?
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I assigned the Network Extender for Business IP address incorrectly, and now I can’t reach my device. What should I do?
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Calls I make using the Network Extender for Business sound choppy. What should I do?
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Network Extender for Business Web Server - General Information
What is the Network Extender for Business Web Server?
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How do I bring up the Network Extender for Business Web Server?
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What are the browser requirements for the Network Extender for Business Web Server?
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While using the Network Extender for Business Web Server I received a "There is a problem with the website’s security certificate" screen. Should I be concerned?
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What is the default username and password for the Network Extender for Business Web Server?
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What if I forget my username and password for the Network Extender for Business Web Server?
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Where do I get more information about the fields within the Network Extender for Business Web Server?
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Why does the Network Extender for Business continually reboot after I power it on?
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What is clustering with regards to the Network Extender for Business, and how can it help my business?
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Is there a maximum number of Network Extender for Business units that should be included in a cluster?
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Can I assign any static IP address to the Network Extender for Business?
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What is throttling, and what are the advantages of using throttling with the Network Extender for Business?
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Network Extender for Business Web Server - Reset Tool
What is the Network Extender for Business Reset Tool and what does it do?
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Where do I get the Network Extender for Business Reset Tool?
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How do I use the Network Extender for Business Reset Tool?
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What version of Java is recommended when using the Network Extender for Business Reset Tool?
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What if the Network Extender for Business Reset Tool times out?
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How do I know if the Reset Tool successfully reset the Network Extender for Business?
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How do I stop the Network Extender for Business Reset Tool once it is started?
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Can I reset more than one Network Extender for Business at the same time?
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Does the Network Extender for Business Reset Tool contain any Help features?
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Where do I get more information about the Network Extender for Business Reset Tool?
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Track Shipping
Can I track the shipment of my new phone?
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Can I track a returned phone?
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Troubleshooting - Phone or Device
I got my phone wet, what should I do?
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I hear static on my phone, what should I do?
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I am hearing a fast busy signal when I make a call, what is happening?
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Why is my roaming indicator on but I am not roaming?
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Why does my phone not power on?
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Why does my phone keep beeping?
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Why does my phone keep shutting off?
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What does "No Service" mean on the phone screen?
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Why can I make calls but not receive calls?
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I get a recorded message every time I make a call, why?
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Why can I not make or receive calls?
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Why are my calls being dropped in the middle of a conversation?
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Why can't I make a call when I am inside a building?
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Why is there no service in my home area?
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Why do I hear feedback or echo on my phone?
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Troubleshooting - Calling Features
I am having problems with Call Forwarding?
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How does Caller ID Blocking work?
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I am having trouble making International calls.
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Troubleshooting - Data Support
How can I access the Media Center website?
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Why is my Ring Back Tone not playing when someone calls my phone?
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Why can't I send or receive TXT or PIX Messages?
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Upgrades
How is my upgrade price calculated?
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As a Verizon Enterprise Center user, do I qualify for an annual upgrade?
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How does the New Every Two program work for business customers?
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If I’m not enrolled in the New Every Two program, will I still qualify for an upgrade?
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My line term is only for one year; do I qualify for an upgrade?
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Are there any restrictions on receiving an upgrade discount?
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How can I check the upgrade eligibility and discount for one wireless number?
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How can I check the upgrade eligibility for multiple wireless numbers?
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How do I order equipment for an upgrade?
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Can I get an update on when all my company’s lines qualify for new devices?
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