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Wireless FAQs

Data Services

Mobile Broadband/National Access - Coverage

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Where is Verizon Wireless Mobile Broadband and NationalAccess available?
  • Mobile Broadband is available in 259 major metropolitan areas covering over 274 million people, and is expanding coast to coast. Mobile Broadband is also available in 250 primary airports in the U.S. (Learn More).

    Verizon Wireless NationalAccess is available in thousands of cities and towns across the U.S.Outside the Verizon Wireless Mobile Broadband coverage area, Mobile Broadband users will still have access to their data with Verizon Wireless' NationalAccess service.

Mobile Broadband/National Access - General Service

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How can NationalAccess and Mobile Broadband help me and my company?
  • Verizon Wireless Mobile Broadband and NationalAccess can help your company gain a competitive edge by giving your mobile or remote workforce access to business-critical data and applications behind the corporate firewall.

    Mobile Broadband and NationalAccess provide your employees with the speed and national wide area coverage needed to enhance productivity and responsiveness, enabling you to accelerate your business' growth.

    Mobile Broadband and NationalAccess allow users to access the Internet, their corporate intranet and email even when they are on the road, at customer locations, at the job site, in a taxi, on the train or anywhere within the Mobile Broadband or NationalAccess coverage areas.

    Mobile Broadband and NationalAccess can help users enhance productivity and save time by giving them the ability to submit sales orders, work orders or client information from the field, thereby reducing time-consuming paperwork. They will get the information they need so they can spend more time with customers and close sales faster than the competition.
What is the difference between Verizon Wireless Mobile Broadband and NationalAccess?
  • Together, Verizon Wireless Mobile Broadband and NationalAccess offer a national mobile wireless data solution, providing your employees the coverage and speed they need.

    Mobile Broadband is Verizon Wireless' premier data service, offering your company one of the fastest, fully mobile wireless Internet data solutions available today. This ultra-high-speed wireless service available in various cities throughout the U.S. only from Verizon Wireless, provides users with typical download speeds of 600 Kbps – 1.4 Mbps and typical upload speeds of 500 – 800 Kbps*.

    NationalAccess is the name for Verizon Wireless' national wireless Internet service. This 3rd Generation data service, also referred to as 1XRTT or 1X, enables users to access the Internet, email and attachments, as well as business applications at speeds bursting up to 144 kbps. Users should expect average speeds of 60 to 80 Kbps**.

    *Mobile Broadband speed claim based on network tests with 5MB FTP data files, without compression. Rev. A capable device required for these speeds. With a non-Rev. A-capable device, expect typical download speeds of 400 – 700 Kbps and typical upload speeds of 60 – 80 Kbps. NationalAccess speed claims based on network tests with 101 KB FTP data files. Actual speeds and coverage may vary.
Do I need to subscribe to an Internet Service Provider in order to use NationalAccess or Mobile Broadband?
  • No, NationalAccess and Mobile Broadband provide complete Internet access. A separate Internet service provider account is not necessary.
Does Verizon Wireless provide email accounts for NationalAccess and Mobile Broadband subscribers?
  • Verizon Wireless does not provide email accounts at this time. Customers can use the NationalAccess and Mobile Broadband networks and their Internet browser or Virtual Private Network (VPN) client to access their existing email account to send and receive email while away from the office. Check with your IT department regarding intranet access requirements.
How does setup on the device work?
  • Verizon Wireless Mobile Broadband devices come with a software installation CD that assists with the installation of the PC Card, ExpressCard™, or USB modem onto the laptop computer. After installation of the drivers and software, the device is inserted into the correct slot followed by a few automated steps for activation of the device. Once this is complete you can be online and browsing in no time.
Why can't I send email through my existing ISP mail account?
  • Some ISPs do not allow their customers to send email from other networks such as those that provide Verizon Wireless' Mobile Broadband and NationalAccess services. To accommodate Verizon Wireless customers who have email accounts that do not allow relaying, Verizon Wireless has implemented an outbound SMTP mail server for you to be able to send your email.

    To utilize SMTP you will need to do the following:
    1. Change your Outgoing Mail Server to smtp.vzwmail.net. The steps to change the Outgoing Mail Settings will vary by email client. Please refer to your email client provider for instructions on how to change the setting.
    2. Create a VText.com profile if you do not already have a Verizon Wireless VText.com profile. Visit the Vtext website from your PC to register for free. A TXT Messaging capable data device or phone is required.
    • The credentials to access the send mail server will be the 10-digit mobile number (used on VText.com) @vzwmail.net (i.e. 2025551212@vzwmail.net) for the user name. For the password use the password established on the Vtext website. The Verizon Wireless SMTP server can be accessed from most ISPs (Internet Service Providers) eliminating the need to reconfigure settings when switching between Verizon Wireless and other networks.
Can I use VZAccess Manager with Windows Vista?

Mobile Broadband/National Access - Devices

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If I am currently a Verizon Wireless customer, do I need a new mobile number for the data devices or can I use my existing number?
  • If you choose to keep your existing handset for voice calls, you will need to add an additional mobile number to your account for the data devices. The data devices have their own mobile number and ESN/MEID (Electronic Serial Number/Mobile Equipment Identifier) just like a wireless phone.
How do Mobile Broadband devices work?
  • Mobile Broadband devices allow you to establish a connection to the Internet using a laptop computer when you are within the Verizon Wireless National Enhanced Services Area. The device has an antenna and will pick up a wireless radio signal from the air much like your voice cellular phone.
Will the PC Cards work with my laptop?
My PC Card won't connect. What should I do?
  • There are several things you can try, in order:
    1. Try rebooting the computer.
    2. Make sure card is seated properly in the PC Card slot.
    3. If you purchased your PC Card through Telesales, you may still need to accept the terms of service.
    • Call the automated line at (877) 807-4646 with your 12-digit order number, the PC Card wireless phone number, and the last 4 digits of your Social Security Number.
    1. Uninstall the software through Control Panel > Add/Remove Programs then reinstall the software.
    2. Verify the computer has the latest Operating System updates and hotfixes.
      Note: Hotfixes are available on the Microsoft website.
    3. Try running Activation again through the VZAccess Manager Options menu. Go to Options > Activation...
    4. Try running the Setup Wizard again through VZAccess Manager Options menu. Go to Options > Run Wizard... If none of these options work, you'll need to call Customer Service at (800) 922-0204.
Can I get an external antenna to improve my signal?
  • Some Verizon Wireless PC Cards may come with either a removable antenna or an extra connection port for an external antenna. This can be used when you are inside a building or a car to help pull in a stronger signal and improve your connection in fringe or low reception areas. Verizon Wireless provides two types of external antennas:
  • Magnet Mount can be placed on the roof of a car.
  • Window Mount is mounted on the edge of a car window or attached to the window in a building. An adaptor cable will be required to connect the external antenna.

  • Note: The external antennas and adaptor can be purchased from our online store.

    To go to our online store:
    1. Click on the "Orders" tab.
    2. Go to the "Create Orders" page.
    3. Click on the "Purchase Accessories" link in the "Product Selection" section.
    4. Enter your zip code, if asked to do so, and click "Continue".

    Note: If you do not see the "Product Selection" section, contact your company's wireless program manager.

Mobile Broadband/National Access - Security

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Is my company's proprietary data secure traveling over the Verizon Wireless NationalAccess and Mobile Broadband network?
  • Verizon Wireless NationalAccess and Mobile Broadband service uses CDMA technology, which provides authentication and inherent data protection. Verizon Wireless always recommends you use a VPN and firewall software to secure your information.
Will Mobile Broadband and NationalAccess work with IP Sec and existing VPN Solutions?
  • Yes, your VPN product should treat the NationalAccess and Mobile Broadband data networks exactly as it treats the Internet; however, we recommend testing your specific VPN over the NationalAccess and Mobile Broadband networks before you deploy the service. Verizon Wireless' national data sales team, in conjunction with system engineers and data solutions managers, work with customers and VPN providers to enable secure, wireless access to their VPN over the NationalAccess and Mobile Broadband networks. Your Verizon Wireless sales representative can provide additional information on VPN access over the Verizon Wireless networks. Verizon Wireless Data Sales Engineers are also available to meet with your corporate IT group to answer any questions and ensure a smooth implementation.

Mobile Broadband/National Access - Mobile Broadband Connect

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What is Mobile Broadband Connect?
  • Mobile Broadband Connect (BBAC) is a product offering from Verizon Wireless that allows you to use your device/handset as a modem if you subscribe to a qualifying data and/or calling plan. By using the adaptor cable that comes with the purchase of the appropriate Mobile Office Kit or that is contained in the box for your BlackBerry device, PDA or Smartphone, a connection can be made from your laptop computer to your Mobile Broadband Connect capable device. By linking your laptop to your BBAC enabled device, you can establish a broadband connection anywhere within our Mobile Broadband Rate and Coverage Area. When you are outside this area, your laptop will connect using NationalAccess anywhere within the National Enhanced Services Rate and Coverage Area. If you have a BlackBerry device or PDA/Smartphone, you also can roam on the Canadian or Mexican Broadband Rate and Coverage Areas, and Extended National Enhanced Services Rate and Coverage Area. By using BBAC, you can transfer files, securely access corporate email and applications - even data-intensive ones - and download short video clips, audio files and Web graphics. Having a true desktop-like experience while out of the office will help you stay as productive and efficient as ever.
How would having BBA connect benefit me?
  • Mobile Broadband Connect gives you cost effective wireless Web access. There’s no additional data device to purchase and you can add Mobile Broadband Connect to your Verizon Wireless phone, BlackBerry device, PDA, or Smartphone. With Mobile Broadband Connect you can:
    • Enjoy quick and easy access to email and the Internet.
    • Get the benefits of Mobile Broadband with the flexibility and versatility of your mobile phone.
    • Transfer files, access corporate applications, send and receive email attachments.
How do I get Mobile Broadband Connect?
  • In order to utilize Mobile Broadband Connect you must:
    1. Have a Mobile Broadband Connect capable wireless device.
    2. Subscribe to a qualifying Verizon Wireless data and/or calling plan.
    3. Subscribe to a Mobile Broadband Connect feature. To get Mobile Broadband Connect today contact a Business Sales Representative; or call (800) VZW-4BIZ (800-899-4249).
    4. Obtain the appropriate USB adaptor for your device. BlackBerry devices and PDA/Smartphones come bundled with this. If using a handset, a Mobile Office Kit needs to be purchased from any Verizon Wireless store.
    5. Finally, you need a copy of VZAccess Manager. This is included in the Mobile Office Kit, BlackBerry / PDA / Smartphone box, or can be downloaded from the VZAccess Manager website.
How much does the Mobile Broadband Connect feature cost?
  • The cost of the Mobile Broadband Connect feature depends on the pricing plan that you currently subscribe to. To learn more about Mobile Broadband Connect pricing please visit a Verizon Wireless store and ask a sales representative for pricing information or visit the Mobile Broadband Connect website.
What speeds can I expect with Mobile Broadband Connect?
  • Mobile Broadband Connect devices support typical download speeds of 400 - 700 Kbps and typical upload speeds of 60 - 80 Kbps*.

    *Speed claim based on network tests with 5MB FTP data files, without compression. Actual speeds and coverage may vary.
Can I receive Rev. A service with Mobile Broadband Connect?
  • Mobile Broadband Connect devices do not currently support Rev. A. Upgrades will not be available for existing devices.
Is Mobile Broadband Connect a Wi-Fi service?
  • No, Mobile Broadband Connect is not Wi-Fi. Wi-Fi is a wireless technology utilizing unlicensed spectrum that is provided by hotels, restaurants, and other service providers within a small radius of said business or provider. These areas of connectivity are known as "hotspots". Wi-Fi connections also require different hardware that may or may not be built into your PC. However, you can use the VZAccess Manager client to connect to Wi-Fi networks provided you have an 802.11 Wi-Fi card or embedded Wi-Fi chipset in your PC.
How do I set up Mobile Broadband Connect?
  • To set up Mobile Broadband Connect for your device, please follow the instructions that were included in your Mobile Office Kit or your BlackBerry / PDA / Smartphone box. If you need additional assistance, please visit the VZAccess Manager Demo.
How do Mobile Office Kits work?
  • Mobile Office Kits allow you to establish a connection to the Internet when you are within the Verizon Wireless enhanced digital network by using your existing Verizon Wireless device and a notebook. The Mobile Office kit includes a USB cable specially made to fit your mobile phone, USB drivers, and connection software for the computer. Also included is Phonebook Management software, which will allow you to instantly transfer contact information from your PC to your mobile phone and/or from your mobile phone to your PC, and save phonebook on PC for back-up and editing of your mobile phonebook.
Where can I connect?
Will it work with my computer?
Do I need to upgrade my phone/device to be able to use Mobile Broadband Connect?
  • In most cases, you will not need to upgrade your phone/device to be able to use Mobile Broadband Connect. However, upgrades are required if you have older versions of the following devices:

Mobile Broadband/National Access - Troubleshooting

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The computer doesn't detect my wireless phone, what should I do?
  • There are several possible resolutions.

    Issue Resolution
    Physical Connectivity
    1. Check the connection cable. Make sure it is securely plugged into the phone and the USB port of the computer.
    2. Make sure the phone is fully charged and powered on.
    3. Try power cycling the phone.
    4. Try another USB port on the computer
    Drivers may not be installed or were installed incorrectly
    1. The USB Drivers for the phone must be installed prior to plugging the cable into the USB port.
    2. If the phone was plugged in first, unplug it
    3. Then remove the drivers through Control Panel > Add/Remove Programs.
    4. Reboot the computer.
    5. Then reinstall the drivers prior to plugging in the phone
    Another application or device may be using the port
    1. Verify there are no other applications running in the system tray that use the same COM port resources as the modem.
    2. If so, exit/close the application and retry. Example applications: HotSync Sync, ActiveSync, FoneSync, Fax Controller, etc.
    Windows Update or Service Pack issues
    1. The computer should have the latest service pack and/or updates from Microsoft Windows Update. 
    2. Visit http://windowsupdate.microsoft.com/ to determine if your system requires updating.
Why is Windows telling me the drivers might now be compatible?
  • Microsoft employs a driver certification program with other software developers to certify that a driver developed for the Windows Operating System is fully compatible and has passed Windows testing. Microsoft has not yet officially certified some of the drivers that are released with our Mobile Office Kits or BlackBerry / PDA / Smartphone boxes, and you will be presented with a pop-up warning during installation on the Windows Vista, Windows XP or Windows 2000 Operating Systems. Verizon Wireless certifies that these drivers are safe and in order to continue installation you will need to click "continue anyway" whenever this pop-up warning appears.
I’m getting "username & password incorrect" error when trying to connect – what should I do?
  • Follow the below steps:
    1. First, verify that you are within the Verizon Wireless Mobile Broadband Rate and Coverage Area or National Enhanced Services Rate and Coverage Area, or the network of a carrier that has a data roaming agreement with Verizon Wireless.
    • This error will occur when you are outside of the Verizon Wireless National Enhanced Services Rate and Coverage Area and no data services are available on the network of a carrier that has a data roaming agreement with Verizon Wireless.
    1. Then, verify the data features on your account.
    • This error can also occur when you are trying to make a connection but you have not yet added the Mobile Broadband Connect feature to your line of service.
My connection seems very slow; how can I improve it?
  • There are several possible resolutions.

    Issue Resolution
    Signal Strength
    1. Poor Signal on your mobile phone will contribute to slowing down your connection speed.
    2. If you are experiencing poor signal strength, try moving to a different location. Check to make sure your antenna is fully extended. Also refer to the Verizon Wireless Nation Enhanced Services Coverage Area to determine the level of coverage in your current area.
I was able to connect, but the error message "Page cannot be displayed" is displayed. What should I do?
  • There are several possible resolutions.

    Issue Resolution
    A firewall or internet security maybe interfering
    1. Try disabling your firewall temporarily for troubleshooting purposes. Sometimes a firewall or security application is not properly configured and changes must be made to the application to allow the mobile connection.
    2. If disabling the firewall or security application allows you to browse web pages, then contact the maker of the application for further configuration support. Windows XP Service Pack 2 includes a built-in firewall. You can disable this for troubleshooting purposes through Control Panel > Windows Firewall.
    Your web browser may not be configured properly
    1. Your browser may be set to tconnect through a proxy or configured to use a specific connection other than the mobile connection.
    2. Check your Internet Settings under Control Panel > Internet Settings. Contact Customer Service at (800) 922-0204 for further help on this portion of your internet browsing settings.
Why am I getting these errors: "Data Link terminated by remote machine" or "PPP link control protocol was terminated by the remote computer"?
  • These errors are usually caused by a data provisioning issue that must be corrected by a WDTS Technician. Please contact Customer Service at (800) 922-0204 for help if you encounter either of these error messages when trying to connect.
Why can't I send email through my existing ISP mail account?
  • Some ISPs (Internet Service Providers) do not allow their customers to send email from other networks such as Verizon Wireless' NationalAccess and Mobile Broadband services. To accommodate Verizon Wireless customers who have email accounts that do not allow relaying, Verizon Wireless has implemented an outbound SMTP mail server for you to be able to send your email. To utilize SMTP you will need to do the following:
    1. Change your Outgoing Mail Server to smtp.vzwmail.net. The steps to change the Outgoing Mail Settings will vary by email client. Please refer to your email client provider for instructions on how to change the setting.
    2. Create a VText.com profile if you do not already have a Verizon Wireless VText.com profile. Visit www.vtext.com from your PC to register for free. A TXT Messaging capable data device or phone is required.
    • The credentials to access the send mail server will be the 10-digit mobile number (used on VText.com) @vzwmail.net (i.e. 2025551212@vzwmail.net) for the user name. For the password use the password established on the Vtext website.

    Note: Credentials established on the Vtext website may take up to twelve hours before they will work on the Verizon Wireless SMTP server. If your password works on the Vtext website but not on the smtp.vzwmail.net server, try again in a couple hours. The Verizon Wireless SMTP server can be accessed from most ISPs (Internet Service Providers) eliminating the need to reconfigure settings when switching between Verizon Wireless and other networks.

Mobile Email - General Information

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What is Mobile Email?
  • Mobile Email lets you bring the email experience with you while you are on the go. You can access your inbox, read, reply to, forward and delete emails, just like you do on your PC. Mobile Email lets you know if you receive new email. All of this is available in just a few clicks on your wireless phone.
Which email services can I use on Mobile Email?
  • Mobile Email currently supports many third party email service providers such as Yahoo!® Mail, Gmail™, Windows Live® Hotmail®, AOL Mail, Verizon.net and your Microsoft® Exchange accounts. You can configure your own POP3 and IMAP accounts also.
How does Mobile Email affect my email experience on my PC?
  • You can be logged into your email account on your wireless phone and your PC simultaneously. When you delete, read, or move emails using Mobile Email, the changes will be reflected when you sign in on your PC.
Why am I having problems setting up my Microsoft® Exchange account?
  • To get access to Microsoft Exchange through Mobile Email, your company’s IT administrator needs to give you the following information:
  • Microsoft Outlook® web access URL (This is the same link that you use to check email using an Internet browser). This URL must be open to the Internet
  • Your domain name (if one is required)
  • Your Microsoft® Exchange username
  • Your username may need to be entered as domain_name\username
  • You will not be able to access Microsoft® Exchange via Mobile Email if you don’t have the three pieces of information above.
Can I use more than one email account with Mobile Email?
  • Yes. Select your email provider from the list of options, and enter your login information. It will ask you if you want to add an additional account. If you choose yes, it will repeat the process.
How do I add an email account to Mobile Email?
  • Visit the Email home screen. Select Options - Add Account. You will then follow the same login procedure.
Is Mobile Email available on an Alltel wireless phone?
  • Yes, you may download the Mobile Email application via Alltel/Axcess Shop on your Alltel wireless phone. Learn more about Mobile Email for your Alltel wireless phone.

Mobile Email - Installing Mobile Email

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How do I install Mobile Email on my phone?
  • You can download Mobile Email from Get It Now®. You can generally find the Email Category as follows:
    1. Go to Tools on the Go.
    2. Select Get New App.
    3. Then, select Email
    4. Download Mobile Email – Latest version
Where can I find Mobile Email on my phone?
  • Look for Mobile Email under "Messaging". Mobile Email should be found in the same category where you downloaded it from. This may be different for different devices.
I'm being told to update my Mobile Email; what do I do now?
  • Whenever a new version of Mobile Email is released, you are prompted to update your Mobile Email. This may enhance existing features, introduce new features, or add new email services. If your phone loses connectivity while updating, simply start Mobile Email again when you have a signal; if the update has not been completed, you will be prompted again. The application will exit to download the updates. When it’s done, start Mobile Email again.

Mobile Email - Using Mobile Email

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How do I start using Mobile Email?
  • To start using mobile email:
    1. Start the Mobile Email application on your phone.
    2. From the idle screen, navigate to Messaging, and select Mobile Email.
    3. Select your email provider.
    4. In the sign-in screen, type in your user name and password.
    5. Press the Sign In button. If the user name and password you’ve entered are correct and validated, you will see your inbox.
How do I know when I have a new email when using Mobile Email?
  • Mobile Email will give you a new email alert whenever you receive new messages.
    When you receive this alert, you can either dismiss it or open Mobile Email to check your inbox.

    If you want to turn off the new message alerts:
    1. Go to Options.
    2. Select Settings.
    3. Then uncheck the On/Off  for the “Notify of New Mail” option
Can I see, send, or forward attachments using Mobile Email?
  • If there is an attachment, you will see a small paperclip icon beside the email.

    You can forward the attachments by:
    1. Selecting the email and going to Options.
    2. Choose Reply.
    3. Choose Forward.

    Mobile Email supports the following attachments for viewing: .jpg, .gif, .txt and .png. You may download other attachments and save them to your device. We strongly recommend that large attachments be saved to your memory card.
I am seeing too much in data charges; how can I lower my data usage with Mobile Email?
  • Mobile Email consumes approximately 3 MB of data per month for moderate users using Personal accounts. To reduce your data use, visit General Settings and turn the Automatically Receive New Messages setting to OFF.
Are emails that I delete from my phone using Mobile Email really deleted from my inbox?
  • Yes. Deleting an email from Mobile Email is the same as deleting it on your computer; typically, the deleted message will be moved to the trash/deleted folder.
How do I get my contacts' email addresses to send an email using Mobile Email?
  • You can access them from the Home Screen > Contacts.  You can then enter in the name you are trying to locate, which will search the local contacts on the device.  If the contact is not found, it will then check the contacts in your online email providers, such as Yahoo!®, Gmail™, and AOL.
Are there spam filters in Mobile Email?
  • Mobile Email delivers the contents of your email account exactly as they are on your PC. If you have set the spam filters on, then they’ll stay active on your wireless phone.
How do I use signatures when using Mobile Email?
  • The signature is typically a short personal message that includes your name, which is added at the bottom of each email you send. You can set the signature to “on/off” via the “signature” checkbox in “settings”. If you have it checked, the signature you define in settings will show up inside the body box in the compose screen. You can enter the signature data on a global basis (across all of your email accounts), or you can enter unique information for each account (different signature for each email account).
Do all email accounts work in the same way while using Mobile Email?
  • No; if you are using a POP or IMAP account (e.g. Verizon.net or something defined using the "Other" category), depending on the service and your settings, the email service may have some limitations. For example, your emails may be downloaded and removed from the server, deletions may be permanent, and alerts may not be available.
My email account didn't configure automatically when using Mobile Email; what should I do?

Mobile Email - Troubleshooting

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Why am I getting a "Sign In Incorrect" error message when using Mobile Email?
  • If you receive this error message, check to see that you’ve entered your user ID and password correctly in the sign in screen. In many cases, passwords are case sensitive, so it is important to use the correct capitalization.

Mobile Web - Email

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Can I open/forward attachments?
  • Attachments can only be opened from the desktop, but you can forward them from your wireless device.
Is there a character limit in email over the web?
  • No.
What major email providers are supported?
  • MSN® Hotmail, Yahoo® Mail and AOL® are currently offered.

Mobile Web - General Information

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Am I always connected to the Internet?
  • You are connected upon making a selection. After 30 seconds of inactivity, your wireless device "times out" (meaning you will no longer receive information and will no longer be billed for airtime). At that time, you can read the saved (cached) content without being billed for airtime minutes. You can reconnect to the Internet by making another selection (you can tell when the browser is re-initiating because you will see "sending/receiving" displayed on your phone).
Can I receive a call while in a browser session?
  • If you are in the process of sending / receiving data, inbound calls will go to voice mail. If you have timed out of your session, then you can receive your call.
Can I save Bookmarks/Favorites?
  • Yes, you can bookmark your favorite wireless websites, either from your phone or from the Personalize site on the Media Center website. Folders can be created for more organized storage.
How am I billed?
  • Mobile Web deducts minutes from your voice rate-plan minutes (overage rates may apply).
How can I view/update my personal settings?
  • To view/update your personalized Mobile Web information, sign into the companion website from a PC at verizonwireless.com/getitnow. Under News and Info select "getWEB" and then select "Personalize". Here you can modify bookmarks, edit your home deck, and view you subscriptions.
If I am roaming throughout the country, can I still use Mobile Web?
  • Yes, as long as you are in a Verizon Wireless digital area, you will be able to use Mobile Web.
If I change my phone number, can I access Mobile Web?
  • Yes, as long as you continue to have a Mobile Web capable handset.
Does Mobile Web support SSL (https) sites?
  • Secure Sockets Layer (SSL) sites are supported via the WAP portal, and Verizon Wireless uses SSL technology to ensure the security of information available through My Account Handset, the Mobile Web self serve site.

Mobile Web - Headline Window

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Can I read the full article?
  • Yes.
How do I access News articles?
  • VZW provides top headlines on the main homepage and under the "News" Category. Content providers such as CNN and ABC News also provide headlines and articles.
What type of content is available?
  • Some of the content categories available include Sports, Weather and Business. VZW provides information on top current events. In addition, content is provided from many providers such as FOX Sports, Charles Schwab, and ABCNews.

Mobile Web - Premium Services

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How am I billed for Premium Services?
  • The cost for these services will appear on your Verizon Wireless monthly statement.
How do I access Premium Services?
  • These services can be found under the "Subscriptions" category on the homepage.
What are Premium Services?
  • Premium services are available for an additional monthly fee, above and beyond the $5.00 monthly access cost.
What types of Premium Services are available?
  • Premium content currently available includes Fantasy Football, CBS and ESPN baseball, Lavalife chat, Wall Street Journal, ABC's Lost and lots more.

Mobile Web - Search

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Can I create Favorites/ Bookmarks?
  • Yes, you can bookmark your favorite wireless websites, from either your phone or from the Personalize site on the Media Center website. Folders can be created for more organized storage.
If I cannot find what I am looking for on the Verizon Wireless portal, how can I find additional sites?
  • If you cannot find what you are looking for on the portal, you can perform a Category search or a Popular search. If you know the URL to a wireless internet website, you can also enter it into the "Go to" feature.
Where do I go to search for additional Wireless sites. How do I search for Wireless Internet Websites?
  • There are two ways to access Search. Search is an option from the toolbar indicated by a magnifying glass. Some categories offer an option of "Find more", which allows you to search for sites in that category.

Mobile Web - Toolbar

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What are the options on the Toolbar?
  • Some options on the toolbar are:
    • Search - allows you to search for additional Wireless Internet sites.
    • Favorites/Bookmarks - allows you to bookmark and access your favorite wireless internet site.
    • Home - allows you to access the homepage when on other pages within the service.
What is the Toolbar?
  • The Toolbar is a navigation tool available to allow quick access to the most used features within the service. It has three icons and is located near the top of the phone screen.

TXT Messaging - Enterprise Messaging

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What is Enterprise Messaging?
  • Enterprise Messaging is a Verizon Wireless branded messaging platform to allow enterprise business customers (100 or more corporate subscribers) to send high volumes of text messages to support SNPP, WCTP and SMTP protocols.
Who can use Enterprise Messaging?
  • Enterprise Messaging provides businesses with 100 or more corporate subscribers that have executed a Major Account Agreement and Enterprise Messaging Agreement with direct text messaging access to Verizon Wireless subscribers who have opted in to receive the enterprise's content.
What are the requirements for my company to purchase Enterprise Messaging?
  • To purchase Enterprise messaging, you must be a Verizon Wireless business customer with 100 or more corporate subscribers and a valid Major Account Agreement. You'll also need:
    • A signed Enterprise Messaging Agreement
    • Static/Public Internet Protocol (IP) terminal for Enterprise Messaging provisioning
    • A Verizon Wireless-provided password for access to the secure Enterprise Messaging online portal

    Verizon Wireless will provide you with a pilot mobile telephone activated on an Enterprise Messaging Plan.
Why do I need an Enterprise Messaging pilot mobile telephone on my account to use the Enterprise Messaging service?
  • The Enterprise Messaging pilot mobile telephone is used for billing the service to your account and serves as a security credential to identify an authorized contact from your company as a trusted user of the platform. The pilot mobile telephone is also used for automated password resets associated with the Enterprise Messaging online portal so it should be kept in a secure place.
What subscribers can my company send messages to using Enterprise Messaging?
  • Enterprise Messaging can only be used to send messages to Verizon Wireless subscribers. Your company can send messages to any of your corporate subscribers as well as to other Verizon Wireless subscribers provided you establish a process for the non-corporate subscribers to opt-in to receive your messages.
Does the recipient of a message via Enterprise Messaging also pay to receive the message?
  • Yes, subscribers receiving messages that your company sends via Enterprise Messaging will be charged standard messaging rates per their calling plan/messaging bundle. These messages are not "Mobile to Mobile" messages.
What are SNPP, WCTP and SMTP?
  • These are acronyms for internet protocols which support paging and email messaging and can be used to send text messages to wireless devices. They stand for Simple Network Paging Protocol, Wireless Communication Transfer Protocol and Simple Mail Transfer Protocol.
What is the intended use for Enterprise Messaging?
  • Enterprise Messaging is designed for businesses and institutions to send alerts , updates or campaigns to their distribution lists of Verizon Wireless subscribers that have opted in to receive the customer’s messages. Enterprise Messaging cannot be used to send unsolicited (SPAM), objectionable or illegal messages. Use of Enterprise Messaging is subject to industry (MMA, CTIA) and Verizon Wireless content standards.

Text Messaging

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What is a text message?
  • A text message is a combination of words and numbers sent to a digital phone, for example:
  • Wireless content or Internet news feed, set up by the user (e.g. stock quote or horoscope).
  • A message originated by one person and sent to a digital phone. This type of message can be originated from any of the following sources:
    • Email application (e.g. Outlook®, Hotmail®, Yahoo® Mail, etc).
    • Text messaging site on the Internet, such as Verizon Wireless Text Messaging.
    • PC with messaging software.
    • 2-way text messaging capable phone.
What is the difference between a text message and an alert?
  • The difference between a text message and an alert is as follows:
  • An alert is a notification that appears on the phone communicating that some type of information has been delivered. An alert can be any of the following:
    • A notification of a text message.
    • A notification of a voicemail message.
    • An Information Alert about today's weather, horoscopes, stocks, news, sports’ scores, etc.

  • A text message is a combination of words and numbers sent to a digital phone, for example, a message originated by one person and sent to another digital phone. This type of message can be originated from any of the following sources:
    • 2-way text messaging capable phone.
    • Email application (i.e. Outlook, Hotmail, etc).
    • Verizon Wireless' text messaging website.
    • PC messaging software (TAP dial-up modem).
    • 2-way pager.
What is Text Messaging?
  • Text Messaging is the name for Verizon Wireless' 1 and 2-way text messaging services. Text Messaging provides a fast, fun and economical alternative to phone calls.

    1-way Text Messaging lets you receive:
    • Email alerts from any Internet email.
    • News, sports, weather, horoscopes.
    • Messages from others via the Internet.
    • Messages from 2-way wireless phones.

    2-way Text Messaging lets you send text messages to multiple wireless users and email addresses directly from a 2-way capable phone. It's perfect:
    • Keep it short!
    • Where you can't talk!
    • Keep it private!
    • Keep it affordable!

    You can send and receive text messages to other wireless users and email addresses directly from your phone while keeping your communication short and/or private. Text Messaging and vtext.com are both automatically included with new activations on a pay as you go basis. Additional Text Messaging packages with allowances are available.
How can I sign up for Text Messaging?
  • Text Messaging and Verizon Wireless' text messaging website are both automatically included with new activations on a pay as you go basis. Additional Text Messaging packages with allowances are available. For more information, contact Customer Service using the number listed on your bill.
Where is Text Messaging currently available?
  • Please refer to the My Business Account Coverage Locator for further information.
Can I have Text Messaging without buying a new phone?
  • Yes, most existing digital phones are capable of receiving messages; however, you may not be able to send messages or your phone may require a software upgrade to make your phone capable of sending messages.
How many characters can I receive in my text messages?
  • Verizon Wireless can support up to 160 characters in all Text Messaging markets.
What happens if the maximum character length is exceeded?
  • Only 160 characters of the message will be received. All remaining characters will be deleted.
What is included in the 160-character limit of a text message?
  • The 160 character limit includes the sender's email address (if applicable), the composed message and, if provided, the subject and callback number.
How do I know if a text message has arrived on my phone?
  • Most phones have both audible and visual notifications when a message has been received. The appearance of an envelope icon on your screen signifies that a message has been received. Consult your manufacturer's "Users Guide" for details on how to adjust the method of notification.
If I have my phone turned off, will I still receive text messages?
  • Verizon Wireless will attempt to deliver the message when your phone is powered on and you are in the Verizon Wireless digital service area. If the phone is powered off or you have traveled outside of the Verizon Wireless digital service area, the network will store the message for later delivery. The network will attempt to deliver the message for 5 days (120 hours) from the date of Verizon Wireless' receipt of the message. Messages not delivered within 5 days will be automatically deleted.
If my phone's memory is full, will I still receive text messages?
  • When the phone's memory is full, you may not be able to send or receive messages. Memory capacity varies by make and model of the phone. You will receive a warning that the memory is almost full or already full (message varies by phone). When the memory is full, you will have to delete old messages before you can receive new incoming messages.
If I am on a call, will I still receive text messages?
  • Verizon Wireless supports the ability to Talk and Text simultaneously, but this can vary on phones. If you are on a call, some phones will allow you to continue receiving messages while others will deliver messages after the call is completed.
Can I receive text messages outside the Verizon Wireless footprint?
  • Yes, refer to the My Business Account Coverage Locator to look up available data coverage areas. Data coverage areas include SMS.
Can Verizon Wireless subscribers receive text messages from non-subscribers?
  • Yes. Verizon Wireless subscribers can receive messages from other carriers’ subscribers addressed to their 10-digit mobile number. Registered vtext.com users can also tell their friends to send messages to their nickname@vtext.com. (i.e. 5552223333@vtext.com or Sam@vtext.com).
Who can I send text messages to?
  • You can send messages to most text messaging capable phones in the USA, Canada and Puerto Rico by addressing the message to the recipient’s 10-digit mobile number. You can also send a message to any email address in the world. Text International is also available to Verizon Wireless subscribers. Refer to the International Text Messaging website for the list of International wireless carriers available.
How can I send a text message?
  • A message can be sent from a 2-way text messaging capable digital phone, any email system with an Internet connection, the Verizon Wireless Text Messaging website, or through a PC using a paging/alarm/or text messaging software package. Messages to subscribers on other carriers' networks can be sent from VZW 2-way text messaging capable phones but cannot be sent from vtext.com.
How do I send a text message from a 2-way capable phone?
  • If you have subscribed to Verizon Wireless' Text Messaging service and have purchased a 2-way text messaging capable phone, you will be able to send messages to another Verizon Wireless text messaging subscriber and to anyone who has an Internet email address. Using the keypad on your 2-way messaging capable phone, simply enter the 10-digit mobile number of the Verizon Wireless text messaging subscriber or Internet email address of the recipient, compose the message and press SEND. Your mobile number will be sent with the message. The 160-character limit includes the email address indicated by the sender, the message content, and if provided, the subject and callback number. Message length may vary depending on the system and equipment factors.
How do I send a text message from a 2-way capable phone to a non-Verizon Wireless Subscriber (Inter-Carrier Messaging-SMS)?
  • If you have subscribed to Verizon Wireless' Text Messaging service and have purchased a 2-way capable digital phone, you will be able to send messages to a text-messaging subscriber of most other wireless carriers in the United States, Puerto Rico and Canada. Simply use the 10-digit mobile number to address your text message.

    Note: Verizon Wireless makes every effort to deliver your message addressed to text messaging subscribers of other wireless carriers. However, once your message leaves our network we can make no guarantee that it will be properly delivered. Your account will only be billed once your message is delivered out of our network.
Can I send Enhanced Text Messages to a non-Verizon Wireless Subscriber (Inter-Carrier Messaging-EMS)?
  • Yes, with some limitations. When you send Enhanced Text Messages to Non-Verizon Wireless subscribers, all EMS features will be removed. All inserted graphics, sounds, international text characters and text formatting will be deleted. In addition, Enhanced Text Messages greater than 160 characters will be truncated to 160 characters in length. After you send your Enhanced Text Message to the non-Verizon Wireless subscriber, VZW will send you the following free administrative message: "FREE_VZW_MSG: Messages sent to non-VZW customers with graphics/tones/formatting and/or 160+ characters are sent as plain text with only the first 160 characters."

    Note: The EMS-capable handset sending the message will be billed for a single message sent.
How do I send text messages from our website?
  • Friends, family and associates can send you a text message from our Text Messaging website, simply by typing in your 10-digit mobile number, SMS Nickname@vtext.com, their email address and a message. The message will be delivered directly to your phone. Message length is limited to 160 characters. Currently, Enhanced Text Messages cannot be sent from this website to a Verizon Wireless phone.
How do I send a text message from any email system with an Internet connection?
  • Anyone can send you a text message from email simply by composing a message and sending it directly to your digital phone. Your phone’s email address is your 10-digit mobile number or vtext nickname followed by @vtext.com. For example, 9495551212@vtext.com or Sam@vtext.com. Message length is limited to 160 characters, including the email address. Currently, Enhanced Text Messages cannot be sent from email to a Verizon Wireless phone.
How do I send text messages from a PC using messaging software?
  • Commercial Text Messaging Software can also be used with a modem to send text messages. However, Verizon Wireless does not sell, support or endorse any messaging software as a matter of policy. See the following Software and Modem Settings:

    Protocol: Standard TAP
    Toll-Free TAP Access Number: 1-866-823-0501
    Baud Rate Range: 300-19,200 bps
    Data Settings: 7 data bits, even parity 1 stop bit
    Message Length: 160 characters
    Wait to Connect: 60 seconds or longer
How many text messages can I store on my phone at one time?
  • Memory varies by phone - refer to your manufacturer's User Guide for details. The number of messages that can be stored is determined by the capacity available on your phone. Please note that once your inbox is full, you will not be able to receive new messages until you delete old messages to create additional space.
How long can I store my text messages after I have received them?
  • There is no time limit for message storage so you may store them for as long as you wish.
What phones do not support 2-way Text Messaging (SMS)?
  • The following phones do not support 2-way Text Messaging (SMS):

    Note: Verizon Wireless will periodically update this list as necessary.

    LG 1000
    Samsung N300
    Sierra Wireless 5220/580; 3220
    UT Starcom PC 5740

    Note: To determine the make and model number of most phones, please perform the following steps:
    1. Power the phone down.
    2. Remove the battery*.
    3. Note the manufacturer and model number on the handset’s label.

    *If you are unable to remove the battery, please contact Customer Service using the number listed on your bill or visit a Verizon Wireless store.

TXT Messaging - Text to Landline

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What is Text to Landline?
  • Verizon Wireless' Text to Landline* service enables subscribers to send text messages converted to voice messages to most White Pages listed phone numbers in the United States.

    Note: Text to Landline attempts to phone numbers outside the United States will not be delivered.

    *A landline is a phone number that is serviced by a local telephone company such as Verizon Communications. It is a fixed connection that uses wires.
How do I send a text message to a landline?
  • To send a Text to Landline message from your handset, enter the recipient’s 10-digit landline phone number in the "To" field, as you would with a regular text message, then type your message and press "Send".
Can I address a text message to multiple landline numbers?
  • Yes, to address a text message to multiple landline numbers, simply enter the recipients’ phone numbers in the TO field. Each phone number will be delivered and billed as a separate message. An opt-in will be solicited for any recipient that you have not previously opted-in to receive Text to Landline messages.
Do I need to sign up for Text to Landline?
  • No, Text to Landline is automatically available to all Verizon Wireless text messaging customers without an additional subscription or monthly subscription fees. When you send a text message to an eligible landline destination you will receive a FREE opt-in text message informing you that your message is destined for a landline phone and asking whether you wish to have it delivered as a Text to Landline message for a delivery fee. To accept, simply reply with "Y" in the content field. The opt-in message and your reply are not billable. When Verizon Wireless receives your agreement to opt-in, your Text to Landline message will be converted to a recorded voice message. The message will be checked against delivery filters and sent to the addressed landline recipient.
How does Text to Landline work?
  • After the recipient’s address is checked for delivery eligibility, your text message will be recorded* in a female voice. A standard call will be placed to the landline number after which the recipient's phone will ring. If the phone is answered, a recorded message will ask whether the listener wishes to accept a message that has been sent from a wireless subscriber [sender’s phone number] at no charge. If the listener accepts, the recording of your text message will be played. If the call is received by an answering machine or voice mail, the recording will be delivered to the device or service as a voice mail and the message will be deemed as successfully delivered.

    *Common abbreviations are recorded as full words; unintelligible abbreviations or words are spoken as is or are read letter by letter.
Can the recipient reply to my Text to Landline message?
  • Recipients who receive the message live will be offered the opportunity to reply to the text message with a voice recording (this offer will not be made if the call is picked up via an answering machine). You will be able to retrieve the recipient’s voice mail at a number provided to you in a text message announcing that the recipient has replied to your Text to Landline. To listen to the recipient’s voice mail, all you need to do is CALL BACK the phone number on the text message. Your Calling Plan rates will apply for this call.
Will I be informed that the landline recipient received my Text to Landline message?
  • After successful delivery of your Text to Landline message, Verizon Wireless will send you a text message informing you that your message was successfully delivered. If the recipient responds to your message, you will be sent a text message indicating that the recipient’s voice mail is available for you to hear.
How do I retrieve any reply sent from the landline recipient of my Text to Landline message?
  • On your handset you will receive a text message stating "Landline number XXX-XXX-XXXX has sent a reply to your Text to Landline message."Your Text Messaging price plan charges will apply to this notification.

    This text message will contain the appropriate reply phone number (not the recipient’s number). A call to this reply phone number retrieves the voice mail and is charged according to your Calling Plan.

    By pressing "Send" or the "Call" button while you are reading the text message on your handset or by placing a dialed call to the reply phone number, you can listen to the reply message without having to work your way through a menu of listening instructions. Just call the number and your reply will be played automatically. It is necessary to use the mobile phone that received the notification to retrieve the voice mail.
What is the cost to send a Text to Landline message?
  • Your account will be charged a premium charge of $0.25 per message for successfully delivered Text to Landline messages. Your account will not be charged the premium amount if the recorded Text to Landline message is not successfully delivered to a person or if it is not successfully delivered to an answering machine. Unless otherwise indicated in the message header, all other text messages (except the initial opt-in message and your reply to the opt-in message) are billed per your Calling Plan or Text Messaging subscription.

    Notes:
  • A message is considered delivered even if a live recipient declines to listen to it, therefore, if the recipient declines to listen to the message the subscriber is still charged $0.25 for a successful delivery.
  • Administrative messages connected with the service (opt-in, opt-out, and failure messages) are at no charge to the subscriber.
I subscribe to a Text Messaging plan. Will Text to Landline messages be deducted from my text messaging monthly allowance?
  • The initial text message sent from your handset, and the notification that your Text to Landline message was successfully sent, applies to the messaging bundles and charges according to your Text Messaging plan. Text messages sent to your handset notifying you that the landline recipient has left you a voice reply will also be applied to your messaging bundle and will be charged accordingly.

    Additionally, each Text to Landline message delivered to a landline location will be billed $0.25 as a premium service separately from any other text messages. These charges will appear on your Verizon Wireless bill under "Your Data Products and Services".
What charges, if any, apply to landline recipients of Text to Landline messages?
  • No charges apply to recipients of Text to Landline messages.
Do I need a special Verizon Wireless phone to send a Text to Landline message?
  • No. Text to Landline works with all text messaging capable handsets that have not "blocked" messaging services from Verizon Wireless.
How much does it cost to retrieve and listen to replies from the landline recipient of my Text to Landline message?
  • Calls to retrieve voice messages sent to you in response to your Text to Landline messages are "billed per your Calling Plan. "You may incur Long Distance charges if you subscribe to a Calling Plan that doesn’t include domestic long distance or to a local plan.
Can I send Text to Landline messages to landline phones outside of the United States?
  • No, Text to Landline messages cannot be sent to landline phones outside of the United States at this time.
Will I always be required to "opt-in" to send text messages to landline numbers?
  • You will only be asked to "opt-in" to send a Text to Landline on the first instance of sending a message to a particular number. Once you "opt in" by sending the "Y" in response to the text message requesting your permission to deliver the message, you will not be asked to "opt-in" for that particular number again.

    You will only need to "opt in" for each new number you send Text to Landline messages to.
If I allow a Text to Landline message to be sent but the intended recipient does not receive it, what happens?
  • When a text message is sent to a landline number, a number of conditions may preclude delivery: The landline number may be protected from receiving pre-recorded messages or the number is not "White Pages, publicly listed." If this is the case, you should receive a message stating "Sorry, your message to XXX-XXX-XXXX could not be delivered as this number does not accept Text to Landline messages. Please check the number and try again".

    In all cases, when Verizon Wireless is unable to send the message to a landline location, we will send you a no charge text message indicating the reason the Text to Landline message was unsuccessful.
If I gave permission to send a Text to Landline message but I do not remember receiving a status message (failure or confirmation of delivery), what should I do?
  • If you have questions concerning a Text to Landline message experience, call Verizon Wireless’ Customer Service at 1-800-922-0204.
Can I send a Text to Landline message to a mobile phone?
  • No, text messages sent to mobile numbers are sent as regular text messages. Text to Landline does not send voice messages to mobile phones.
I permitted the delivery of a Text to Landline message to a landline number but I received a status message saying that the message could not be delivered. Why?
  • Text to Landline messages can only be delivered to White Pages listed landline numbers. Messages will not be delivered to:
  • Convalescent centers
  • Emergency operators
  • Medical facilities
  • Facsimile machines
  • Unlisted numbers
  • Numbers outside the 50 United States
  • Other prohibited destinations
How long will Verizon Wireless attempt to deliver my Text to Landline message to the landline phone?
  • After an initial attempt to deliver your Text to Landline message, Verizon Wireless will attempt to deliver the Text to Landline two additional times. The first redial occurs 5 minutes after the initial attempt. If there is no answer during the first redial attempt, the second redial occurs 15 minutes after the first attempt.
What happens if delivery is unsuccessful after the second delivery attempt of my Text to Landline message?
  • After the second redial attempt, the Text to Landline recording is deleted from the system and you will receive a free text message stating that the message could not be delivered.
Is there a limitation on the duration of a voice reply in response to my Text to Landline message?
  • There is no limitation on the length of the voice reply.
Will my mobile phone number always be presented to the recipient of my Text to Landline message?
  • Yes, your mobile phone number will be announced to the landline recipient as a recorded portion of the recorded message introduction.
Where am I calling when I retrieve a landline recipient’s voice reply to my Text to Landline message?
  • The callback numbers will vary but you will always be calling a Massachusetts number. Normal voice calling plan charges apply.
How long will the recipient’s voice reply to my Text to Landline message be available for retrieval?
  • The voice reply will be stored for retrieval for 120 hours from the time of its recording. After 120 hours, it will be irrecoverably discarded.
Can I use acronyms and emoticons in Text to Landline messages?
  • Yes, Text to Landline will translate many acronyms and standard emoticons into words so that the recipient can understand them. For instance, "LOL" will be read "laughing out loud," and ":-)>" will be translated as "happy." A complete list of abbreviations and their Text to Landline translations may be found at www.vtext.com.
I don’t want to send Text to Landline messages to a specific landline number anymore. How do I opt-out?
  • You can always stop sending Text to Landline messages to specific destinations. Alternatively, you can text "OPT OUT xxx-xxx-xxxx," to the "short code" number 1150, where xxx-xxx-xxxx is the landline number.

    If you attempt to send another Text to Landline to that number, you will receive another opt-in message asking you if you wish to send Text to Landline messages to that landline number.
Can landline recipients refuse to receive Text to Landline messages?
  • Yes. Should landline recipients desire not to receive additional messages from a particular handset, they may "opt-out" by following the instructions in the Text to Landline process.
If I "opt out" once, how do I allow my landline phone number to receive Text to Landline messages again?
  • To resume receiving Text to Landline calls from Verizon Wireless customers, please contact Verizon Wireless Customer Service at 1-800-922-0204. Our service contractor will be notified and your ability to receive Text to Landline services will be restored. This may require up to 72 hours.

TXT Messaging - Vtext.com

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What is Vtext.com?
  • Vtext.com is a companion web site for use by subscribers of Text Messaging. This site expands your Text Messaging service by offering a spectrum of cool messaging features. Register your mobile phone number at www.Vtext.com to personalize your messaging experience. Registering is as easy as 1-2-3. For additional information, click on the Vtext.com Help tab.
How do I join Vtext.com?
  • To join Vtext.com, do the following:
    1. Enter your 10-digit mobile phone number in Box #1 using ONLY numbers. Do not enter dashes, symbols or spaces. Note: When registering, you will be asked "Do you pay the bill for this cell phone?" You must select "No, the account is in someone else's name".
    2. Click Send to receive your temporary password as a text message on your mobile phone.
    3. After you have received your temporary password, enter it in Box #2.
    4. Enter your desired new password in Box #3. You will need this password each time you log back into Vtext.com. Passwords are case sensitive. This means that each time you enter your password throughout the site, you must type it exactly as you just entered it above.
    5. Re-enter your new password in Box #4 to confirm spelling.
    6. Click Save.
    7. Upon successful registration, users will receive a "Congratulations!" confirmation message. Password and congratulatory messages are sent at no charge.

    Password Creation Hints: Choose passwords that are not easily guessed. We suggest you choose a password that consists of at least three of the following: (1) lowercase letters, (2) uppercase letters, (3) numeric characters, and (4) special characters [!#$%&.=_+]. Do not select common dictionary words or common names.

    Note: If you incorrectly enter the temporary password you will receive the following messages. "Unsuccessful login attempt; you have <4,3,2,1> more attempts before your account will be temporarily locked out from new login attempts. Please check the mobile number and password and try again. Note that the password is case sensitive. If you have forgotten your password, click on Forgot Password link. A temporary password will be sent to your phone as a Text Message." After 4 failed attempts, the account will be locked out of the system for approximately 20 minutes & you will get the following message: "Unsuccessful login attempt; you have been temporarily locked out from new login attempts. Please try again later".

Other Products & Services - 4G Mobile Broadband: General Information

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Note: Your company’s Customer Agreement with Verizon Wireless might restrict you from purchasing certain devices. The devices your company has approved for purchase will display when you are adding a line or upgrading the devices. Restricted devices will not appear among the devices available for you to purchase.

What is LTE?
  • LTE (Long Term Evolution) is the next generation of wireless which uses an IP (Internet Protocol) based infrastructure. LTE will help enable Verizon Wireless to continue to meet increasing customer demands for a higher bandwidth, low latency service that works broadly in the United States and globally. Also, a majority of carriers around the world have chosen LTE as their long term direction. This will help Verizon Wireless meet consumer demand for mobilizing the many applications consumers frequently use when tethered to high-bandwidth wired networks.
What is 4G?
  • 4G is the fourth generation of wireless. 2G brought us digital voice and text messaging. 3G brought us Smartphones, fast web browsing and apps.

    With 4G, business applications that used to require wired networks will be unleashed, and it will be lightning fast.

    But not all 4G services will be the same. We have taken the necessary steps to make Verizon Wireless 4G LTE the best 4G service available. For more information about 4G including a coverage map, visit the 4G website.
How can 4G Mobile Broadband help me and my company?
  • 4G Mobile Broadband has many benefits.
  • Faster data rates and reduced latency. You will have more responsive wireless Internet connections, enabling you to use multimedia-based applications such as video conferencing and real time security camera monitoring. You'll also have the ability to work remotely on matters that traditionally confined you to your office.
  • Global adoption. Over 130+ wireless carriers worldwide have chosen LTE as their 4G technology. This means in the future, customers will be able to travel from country to country using the same device, just as GSM has been widely adopted worldwide today.
  • Future availability of more 4G devices and applications. Because LTE has been selected by carriers worldwide, there will be a wide array of devices and applications from wireless manufactures to support the vast adoption and demand for LTE and innovative applications. These innovations will promote maximum efficiency for businesses and consumers.
  • Backward compatibility with existing 3G network. Your Mobile Broadband connections are maintained even in non-4G coverage locations. This enables you to experience 4G in launch markets, yet still stay connected to America’s largest and most reliable 3G network in other places.
Do I need to subscribe to an Internet Service Provider in order to use 4G Mobile Broadband?
  • No, 4G Mobile Broadband provides complete Internet access. A separate Internet service provider account is not necessary.
Does Verizon Wireless provide email accounts for 4G Mobile Broadband subscribers?
  • Verizon Wireless does not provide email accounts at this time. Customers can use the 4G Mobile Broadband networks and their Internet browser or Virtual Private Network (VPN) client to access their existing email accounts to send and receive email while away from the office. Check with your IT department regarding intranet access requirements.
How does setup on the Mobile Broadband device work?
  • Verizon Wireless Mobile Broadband devices come with a software installation CD that assists with the installation of the USB modem drivers and software onto the laptop computer. After installation of the drivers and software, the device is inserted into the correct slot followed by a few automated steps for activation of the device. Once this is complete you can be online and browsing in no time. For more information, please refer to the 4G Instructional Video.
What computer operating systems does 4G Mobile Broadband support?
  • 4G Mobile Broadband service supports Windows 7®, Vista® and XP®, but we are diligently pursuing the support of additional operating systems. For the latest information, please visit www.vzam.net for additional details.
How can I check data usage for my Mobile Broadband device?
  • You may check your unbilled monthly data use for your Mobile Broadband device through the following options:
  • Your online account management tool (My Verizon, My Business Account or Verizon Enterprise Center).
  • Click the "Usage" tab on VZAccess® Manager.
  • Dial *611 from your Verizon Wireless handset. You must have your Mobile Broadband device mobile number available to check usage.
What types of applications/services are likely to lead to high data usage?
  • Streaming videos and certain applications can typically lead to high data usage. For more information, refer to the online Data Calculator.
Does Verizon Wireless send a message when my 4G Mobile Broadband data usage approaches my allowance limit?
  • Yes, Verizon Wireless sends text messages to your Mobile Broadband device, which you can view by selecting the "Text Messaging" tab in VZAccess Manager. These messages will appear when your usage reaches 50%, 75%, 90% and 100% of your monthly data allowance. However, until the beginning of your first full billing cycle for your 4G Mobile Broadband service, there will be a time lag that can be as long as 8 hours between the end of a data session and the point at which your data usage for that session is applied to your account. Therefore, it is possible that you may exceed your usage allowance before receiving a text message. If you want to set different thresholds and/or specify the phone numbers and email addresses where alerts will be sent, you can do so through your online account.
Do software updates count towards my Mobile Broadband allowance?
  • Yes; downloads for computer OS Updates, anti-virus, and other software updates will count against your Mobile Broadband allowance. You can change your computer settings so these updates won’t automatically download until you approve the download.
Do I have to turn anything else on when using the Mobile Broadband service from my netbook?
  • With some models of netbooks purchased from Verizon Wireless, you may need to make sure that the power switch (if any) for the embedded wireless card is in the "on" position, and also launch VZAccess Manager. If you purchased your netbook elsewhere, you may or may not need to check the power switch for the embedded wireless card (if any). Some netbook vendors also use connection manager software other than VZAccess Manager.
Do I need my 4G Mobile Broadband device to connect to a Verizon Wi-Fi hotspot?
  • Yes, when you are planning to take advantage of a Verizon Wi-Fi hotspot, your Mobile USB modem must be connected to your laptop.
Why can't I send email through my existing ISP mail account?
  • Some ISPs (Internet Service Providers) require their customers to authenticate before sending email from other networks, such as Verizon Wireless' network. Please contact your email service provider for assistance in configuring your mail client.

Other Products & Services - 4G Mobile Broadband: Devices

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What 4G Mobile Broadband devices are available?
  • Initially, 4G Mobile Broadband service is available with 4G USB modems. Additional devices are coming in 2011.
Will my 4G device work on the 3G network?
  • Yes: Verizon Wireless' 4G devices are backward compatible with the Verizon Wireless 3G network.
Can I use my current 3G device on the 4G Mobile Broadband network?
  • No, as Verizon Wireless introduces new services, such as 4G Mobile Broadband, you will need to purchase new 4G devices to take advantage of the 4G network. However, you will still be able to use your existing devices for the foreseeable future on our 3G network.
If I am currently a Verizon Wireless customer, do I need a new mobile number for the 4G Mobile Broadband data devices or can I use my existing phone number?
  • You will need to add an additional mobile number to your account for the data devices. The data devices have their own mobile number (IMEI - International Mobile Equipment Identity), just like a wireless phone.
What is the purpose of the extender cable included with my USB modem (if applicable)?
  • The extender cable can be used to ensure that you are receiving optimum signal strength for your Mobile Broadband service. This cable plugs into your USB port on your laptop and the USB modem.
Are you activating a 4G LTE Device Not Purchased from Verizon Wireless?
  • You may activate any 4G LTE device that has been certified by Verizon Wireless to be compatible with our 4G LTE network, including devices not purchased directly from Verizon Wireless. If you did not purchase your device from Verizon Wireless, please be aware that certification of a device for use on the Verizon Wireless network does not mean that Verizon Wireless has made any determination as to the function, call quality or other functionality provided by the device. The device provider is solely responsible for the representations of its product function, functionality, pricing and service agreements. Verizon Wireless does not in any way warrant that the certified device (a) will operate or operate without error on the network (including the network of any other carrier accessed while roaming or otherwise), or with available Verizon Wireless branded products and services (b) will operate without the need for periodic upgrades or modifications to the certified device; (c) will operate indefinitely on the network; (d) will not be subject to service disruptions or interruptions due to government regulation, system capacity, coverage limitations, radio signal interference or other anomalies; or (e) will not be adversely affected by network-related modifications, upgrades or similar activity. Also, you should contact the device provider from whom you purchased the device for questions about its operations and capabilities. Verizon Wireless representatives may not be able to troubleshoot operational difficulties encountered with devices not purchased from Verizon Wireless.

    Activate Your Phone or Device

Other Products & Services - 4G Mobile Broadband: Coverage

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Where is Verizon Wireless 4G Mobile Broadband Service available?
  • 4G Mobile Broadband is currently available in many major cities and airports nationwide, and will continue to expand service to cities and towns across the US. To see current availability, check the coverage map. Additionally, our 4G devices also provide connectivity to our existing 3G network, available in thousands of cities and towns across the U.S.

Other Products & Services - 4G Mobile Broadband: Security

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Is my company's proprietary data secure traveling over the Verizon Wireless 4G Mobile Broadband network?
  • The Verizon Wireless 4G network incorporates secure storage, mutual authentication, 128 bit encryption and airlinkciphering to protect your data transmissions. Verizon Wireless always recommends you use a VPN and firewall software to provide additional security for your information.
Will 4G Mobile Broadband work with IP Sec and existing VPN Solutions?
  • Yes, your VPN product should treat the 4G Mobile Broadband data network exactly as it treats the Internet; however, we recommend testing your specific VPN over the 4G Mobile Broadband network before you deploy the service. Verizon Wireless' national data sales team, in conjunction with system engineers and data solutions managers, work with customers and VPN providers to enable secure, wireless access to their VPN over the 4G Mobile Broadband network. Your Verizon Wireless sales representative can provide additional information on VPN access over the Verizon Wireless networks. Verizon Wireless Data Sales Engineers are also available to meet with your corporate IT group to answer any questions and ensure a smooth implementation.

Other Products & Services - 4G SIM Card

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Note: Your company’s Customer Agreement with Verizon Wireless might restrict you from purchasing certain devices. The devices your company has approved for purchase will display when you are adding a line or upgrading the devices. Restricted devices will not appear among the devices available for you to purchase.

What is a SIM card?
  • A Subscriber Identity Module (SIM) card is a small "smartcard" that is inserted into a Verizon Wireless-Certified 4G device. The SIM card contains your subscriber profile, which includes details about your subscribed services and features. The SIM card is your access to the Verizon Wireless 4G network.
Is the SIM card capable of storing pictures or documents?
  • No. The SIM card has very limited storage, typically 128K to 256K. As such, the amount of data stored on the SIM card is minimal, focusing primarily on subscriber or service related information.
How do I activate my 4G SIM service?
  • If you ordered service through verizonwireless.com or Telesales you will need to activate your service before you can use it. To do so, simply call (877) 807-4646 from any phone and follow the prompts to initiate service. Business customers should call (800) 922-0204 to initiate service.

    Please be sure to have your receipt handy; you will be asked to confirm your mobile number printed on the receipt.
How do I install the SIM card?
  • If you purchased a 4G SIM card through verizonwireless.com or Telesales you will need to install the 4G SIM card into the Verizon Wireless-certified device. For more information, please refer to the 4G Instructional Video. Instructions are also included in the SIM packaging, or you can also refer to the user guide that came with the device.

    If you purchased a 4G SIM card at a Verizon Wireless store, the Sales Representative should have installed the SIM card for you. SIM cards for Business customers should also be pre-installed.
Is my 4G SIM card compatible with any existing Verizon Wireless 3G device?
  • No, 4G SIM cards are only compatible with Verizon Wireless-Certified 4G devices.
Is my 4G SIM card compatible with any other provider’s device?
  • Possibly. Many providers are GSM-based (meaning their service also uses a SIM card), however, Verizon Wireless can only support Verizon Wireless-Certified 4G devices. See a list of Verizon Wireless certified devices.
Can I use my Verizon Wireless 4G SIM in more than one device?
  • Yes; the Verizon Wireless 4G SIM card contains all of your subscriber information, so the SIM card is portable and can be used in any Verizon Wireless-certified 4G device. All usage will be billed to the account associated with the 4G SIM card.
How do I secure my 4G SIM card?
  • The Verizon Wireless 4G SIM card can be secured by enabling the Personal Identification Number (PIN). Enabling the SIM PIN can prevent unauthorized usage of your 4G device. The 4G SIM PIN is disabled by default, but you can create your own PIN via administrative tools available via My Verizon. Please note this functionality is not available for My Business Account or Verizon Enterprise Center customers.

    Once created, you will need to enter the PIN before you can use the 4G device. The PIN will be requested on initial power-up and if the SIM card is transferred from one Verizon Wireless-Certified 4G device to another.
I have a SIM PIN, but I cannot remember it. What do I do now?
  • After you have entered the PIN three times unsuccessfully, you will need to obtain the PIN Unblocking Key (PUK) from Verizon Wireless via your online account management tool (My Verizon, My Business Account or Verizon Enterprise Center). Please note that if the PUK is entered incorrectly 10 times, the SIM card will no longer work and must be replaced.
What care should be taken in handling the SIM card?
  • Here are a few tips for handling the SIM card:
  • Avoid touching the gold contacts as much as possible.
  • Do not bend the SIM card.
  • The gold contacts must be aligned correctly to the gold contacts on the device. An angled cut-off notch on the SIM card indicates the orientation of the 4G SIM to the 4G device.
  • If the SIM card is incorrectly inserted, or an incompatible SIM is inserted, VZAccess Manager may display an error message, such as "SIM Card Failure" or "No SIM card inserted. Please insert SIM card".
  • Keep the SIM card clean and dry at all times.
  • Avoid extreme temperatures and magnetic fields.
Can I use my Verizon Wireless 4G SIM card in a 4G LTE device not purchased from Verizon Wireless?
  • Yes. You may activate any 4G LTE device that has been certified by Verizon Wireless to be compatible with our 4G LTE network, including devices not purchased directly from Verizon Wireless. Simply activate your 4G SIM card on a Verizon Wireless price plan.

Other Products & Services - Backup Assistant

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What is Backup Assistant and why would I want it?
  • Backup Assistant is a wireless service that saves a copy of your device's address book to a secure website. If your device is lost, stolen, damaged or replaced, Backup Assistant restores your saved address book to a new device wirelessly.

    Schedule daily automatic backups or manually back up your address book at your convenience! Login to your web account and get full access to your address book. You can view, print, add, delete and edit contacts. Changes are sent to your device with one click.

    For more information on using Backup Assistant refer to the How to Use Guide: Backup Assistant.
How do I get Backup Assistant?
  • To get Backup Assistant, you need to download it to your Get It Now® or Media Center-enabled device. Refer to the How to Use Guide: Backup Assistant for instructions on downloading Backup Assistant.

    For more information, visit the Backup Assistant website.

    Business Customers: The Backup Assistant website link will take you to Media Center where you will need to sign in; this is not your My Business Account or Verizon Enterprise Center login. If you are not already registered for Media Center, you will need to click on the "Register" link below the "Sign In" button, and follow the prompts. If you are unable to register, contact your company's Wireless Program Manager. Please note that not all companies enable access to the applications in Media Center.
How much does Backup Assistant cost?
  • Backup Assistant is now included with your Verizon Wireless service. There are no subscription fees for the service.*

    *Downloading Backup Assistant will require approximately 1 MB of data; standard data charges may apply.
Which handsets offer Backup Assistant?
  • To see if Backup Assistant is available for your device, make sure you are signed in to My Verizon and go to the Backup Assistant Media Store page.

    You may also refer to the How to Use Guide: Backup Assistant to see if your device is compatible.

    Business Customers: The Backup Assistant website link will take you to Media Center where you will need to sign in; this is not your My Business Account or Verizon Enterprise Center login. If you are not already registered for Media Center, you will need to click on the "Register" link below the "Sign In" button, and follow the prompts. If you are unable to register, contact your company’s Wireless Program Manager. Please note that not all companies enable access to the applications in Media Center.
What if Backup Assistant doesn't support my device?
  • If your device is not compatible with Backup Assistant, there are alternative ways to backup your contacts. Click on your device type below for instructions:
Can I use Backup Assistant with more than one device?
  • No. Your Backup Assistant account can be associated with only one device at a time.
How do I backup my address book with Backup Assistant?
  • When you download Backup Assistant, you will be guided through a simple series of steps that will create an account for you and back up your address book for the first time.

    Backup Assistant will safely back up any subsequent changes to your address book, either automatically, at a schedule that you set, or manually.

    Refer to the How to Use Guide: Backup Assistant for instructions on how to backup your address book.
During setup, why does Backup Assistant show a different number than the phone number I use for my mobile device?
  • Your device actually has two numbers with which it is associated: the Mobile Internal Number (MIN) and the Mobile Directory Number (MDN). Backup Assistant should only use the MDN for the service to perform correctly. In most cases these numbers are identical, but if they differ you should answer "No" when Backup Assistant shows you the incorrect number during the number verification process. A SMS message will be sent your device to identify the correct number. When your correct number is shown, select "Yes" to continue the installation. Standard text messaging rates apply.
How do I change the schedule of my automatic backups in Backup Assistant?
How do I start a backup with Backup Assistant?
  • To start a backup of your device's address book from your device:
    1. Open Backup Assistant on your device.
    2. From the main screen, press "Backup Now". If there are no changes to your device's address book, then no backup will be needed.

    To start a backup online from the Backup Assistant website:
    1. Sign in to the Backup Assistant website.
    2. Press the "Sync" button.
How do I restore my address book to my new device using Backup Assistant?
  • If you have used Backup Assistant to backup your address book in the past, and your new device is compatible with Backup Assistant, you will be able to restore your address book to a new device. For detailed instructions on restoring contacts to your new device, refer to the "Restore Contacts" section of the How to Use Guide: Backup Assistant. Backup Assistant will guide you through a few simple steps to restore your address book.

    For more information, visit the Backup Assistant website.

    Business Customers: The Backup Assistant website link will take you to Media Center where you will need to sign in; this is not your My Business Account or Verizon Enterprise Center login. If you are not already registered for Media Center, you will need to click on the "Register" link below the "Sign In" button, and follow the prompts. If you are unable to register, contact your company’s Wireless Program Manager. Please note that not all companies enable access to the applications in Media Center.
What does "Pending" mean within Backup Assistant?
  • On the main screen of Backup Assistant on your device, there is a red number under "Pending". This number indicates the total number of changes that you have made to your address book since the last backup. If the number is 0, your address book is completely backed up.
What does "Backed up" mean within Backup Assistant?
  • On the main screen of Backup Assistant on your device, there is a green number under "Backed up". This number indicates the total number of contact entries that are safely backed up in your account.
What is "Last Backup" within Backup Assistant?
  • "Last Backup" appears on the Backup Assistant website main screen. This tells you how many days it has been since the last successful backup. If there are items pending, you should select "Backup Now" to manually back up pending changes.
I accidentally deleted a number from my address book. Can I use Backup Assistant to get it back?
  • Yes, you can restore deleted contacts with Backup Assistant. For detailed instructions on restoring deleted contacts, refer to the "Restoring Deleted Contacts" section of the How to Use Guide: Backup Assistant.
Can I access my contact data from a computer using Backup Assistant?
  • Yes, you can access and manage your phone's contacts at the Backup Assistant website. There, you can view, add, edit, import, delete, print and export contacts.

    For more information, refer to the "Manage Contacts Online" section of the How to Use Guide: Backup Assistant.
What information do I need to sign in to the Backup Assistant website?
  • All you need is your My Verizon/Media Center User ID and Password.

    If you don’t have a My Verizon/Media Center ID, you can register at the Backup Assistant website.

    Business Customers: Your Media Center login is not your My Business Account or Verizon Enterprise Center login. If you are not already registered for Media Center, you will need to click on the "Register" link below the "Sign In" button, and follow the prompts. If you are unable to register, contact your company’s Wireless Program Manager. Please note that not all companies enable access to the applications in Media Center.
How do I print out all the contacts in my device's address book using Backup Assistant?
  • For detailed instructions on printing contacts, refer to the "Print Contact Information" section of the How to Use Guide: Backup Assistant.
How do I create a new contact from my Backup Assistant web account?
  • For detailed instructions on creating a new contact from the Backup Assistant website, refer to the "Add a New Contact" section of the How to Use Guide: Backup Assistant.
How do I import contacts from my Backup Assistant web account?
  • For detailed instructions on importing contacts from the Backup Assistant website, refer to the "Import Contacts" section of the How to Use Guide: Backup Assistant.

    Note: Contact import is intended to populate an empty address book. Importing contacts to an existing address book may result in duplicates.
How do I add a photo to a contact from my Backup Assistant web account?
  • For detailed instructions on adding a photo to a contact from the Backup Assistant website, refer to the "Add a Photo to Contacts" section of the How to Use Guide: Backup Assistant.

    Note: Some devices do not support syncing contact images. Only pictures in the .JPG, .GIF or .PNG file format are supported.
How do I delete a contact from my Backup Assistant web account?
  • For detailed instructions on deleting contacts from the Backup Assistant website, refer to the "Delete Contacts" section of the How to Use Guide: Backup Assistant.
How do I manage trash from my Backup Assistant web account?
  • For detailed instructions on managing the "Trash" tab from the Backup Assistant website, refer to the "Delete Contacts""Restore Deleted Contacts" or "Delete Contacts""Permanently Delete Contacts" sections of the How to Use Guide: Backup Assistant.
What is a Mobile Group within Backup Assistant?
  • A Mobile Group is a convenient way to organize and communicate with wireless contacts through the Backup Assistant website.

    Note: Mobile Groups you create will not sync to or appear on your device.
How do I manage Mobile Groups from my Backup Assistant web account?
  • From your Backup Assistant web address book, go to Mobile Groups on the right side of your screen. With Mobile Groups you can do the following:
  • Add a new Mobile Group
  • Add contacts to a Mobile Group
  • Remove contacts from a Mobile Group
  • View contacts in a Mobile Group
  • Rename the Mobile Group
  • Delete the Mobile Group

  • For detailed instructions on managing Mobile Groups refer to the "Manage Mobile Groups" section of the How to Use Guide: Backup Assistant.
What is the "Sync" button on my Backup Assistant web account?
  • The "Sync" button allows you to synchronize your web address book changes with your mobile device's address book. The "Sync" button appears in the right side of your screen. When you select "Sync", Backup Assistant will wake up your device and synchronize with your address book. This ensures that your device has the latest contact information.

    Note: Your device cannot be on a voice call when the updates are pushed to it.
How do I export contacts from my Backup Assistant web account?
  • For detailed instructions on exporting contacts from the Backup Assistant website, refer to the "Export Contacts" section of the How to Use Guide: Backup Assistant.
Can I use Backup Assistant to transfer my address book to another phone?
  • Yes, as long as both devices are compatible with Backup Assistant. To determine if your current or new device is compatible, refer to the How to Use Guide: Backup Assistant.

    Backup Assistant makes it easy to transfer your address book from your current device to a new device. Follow these simple steps:

    To transfer your contacts from your current device:

    For detailed instructions on installing and setting up Backup Assistant on your device, refer to the "Install / Set Up Backup Assistant" section of the How to Use Guide: Backup Assistant.

    To restore your contacts to your new or replacement device:

    For detailed instructions on restoring your contacts to your new device with Backup Assistant, refer to the "Restore Contacts" section of the How to Use Guide: Backup Assistant.

    When transferring your data from one device type to another, it is important to know that some data may not be transferred to the new device if the new device does not support the same data fields as the first device. It is important to sign into your Backup Assistant web account to view your data and compare it with the data on your new device.
I just received my replacement phone from Verizon. Will Backup Assistant restore the address book from my previous phone to my new phone?
  • Yes. Backup Assistant will restore your address book as long as you had already installed Backup Assistant to your previous device and your wireless number has not changed. Without a previously backed up address book in your personal vault, there is nothing to restore to your replacement device.

    If you have used Backup Assistant to back up your address book in the past, you will be able to restore your address book to your new device. To restore, start by downloading Backup Assistant from Get It Now® or the Media Center on your device Backup Assistant will guide you through a few simple steps to restore your address book.
How do I transfer contacts from my device?

Other Products & Services - Bluetooth: General Information

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What is Bluetooth?
  • Bluetooth is a wireless networking technology designed primarily to replace cables for communication between personal computing and communication devices. It is intended to be used for both voice and data communications.
Why is it called Bluetooth?
  • The Bluetooth name refers to King Harald "Bluetooth" Blaatand, a famous Danish king of the 10th century, who unified Denmark and Norway. In the beginning of the Bluetooth wireless technology era, Bluetooth was aimed at unifying the telecom and computing industries.
What is the history of Bluetooth?
  • Bluetooth was initiated by Ericsson, IBM, Intel, Nokia and Toshiba in early 1998. These companies later formed a special interest group known as the Bluetooth SIG. The Bluetooth 1.0 specifications were released on July 26, 1999, but the technology has only recently become inexpensive enough for widespread use.
How does Bluetooth fit in with WiFi?
  • The 802.11b (WiFi) standard is commonly used for wireless networking. Bluetooth is not a competitor with 802.11b, but rather a complement to it. While 802.11b is generally a replacement for wired local area networking, Bluetooth is more commonly used as a replacement for cables between individual devices. Bluetooth is designed to link devices within a very short range (up to 33 feet for Verizon Wireless’ devices). Bluetooth is part of the 802.15 standard.
What are some of the uses of Bluetooth?
  • Depending on the Bluetooth profiles included on the device, Bluetooth technology has the capability to wirelessly synchronize and transfer data among devices. The Bluetooth audio capabilities can be used for headset and hands free applications. The exact functionality provided by a Bluetooth enabled device depends on the Bluetooth profiles included. Verizon Wireless products do not include all Bluetooth profiles (Please see the Bluetooth profile section below for more details about the Bluetooth profiles included on Verizon Wireless’ products).
Is Bluetooth typically built in to laptops/computers?
  • Bluetooth is not generally built in to most laptops sold in the US today. However, a Bluetooth adapter can be added to a laptop either as a PCMCIA card or a USB dongle (which looks like a memory stick). If a Bluetooth adapter is added to a laptop or computer, Bluetooth client software must be installed on the computer to be able to use Bluetooth.
Does Verizon Wireless offer any Bluetooth-compatible devices?
  • We currently offer Bluetooth-compatible devices in our online store.

    To go to our online store:
    1. Click on the "Orders" tab.
    2. Go to the "Create Orders" page.
    3. Click on the Upgrade Equipment link in the "Product Selection" section.
    4. Enter your wireless number and click Continue.
    5. Click on the Show Upgrade Discounts button to view the online store.
    6. Select the box next to "Bluetooth" in the "Feature Finder" located in the upper right hand side of the page.
    7. Click the Search button. All of the Bluetooth-compatible phones will be displayed.

    Notes:
    • If you do not see the "Product Selection" section, contact your company's wireless program manager.
    • The specific Bluetooth functionality included for each of these devices can be found in the Bluetooth profile section below.
Does Verizon Wireless offer any Bluetooth accessories?
  • Yes, we currently offer Bluetooth-compatible accessories in our online store.

    To go to our online store:
    1. Click on the "Orders" tab.
    2. Go to the "Create Orders" page.
    3. Click on the "Purchase Accessories" link in the "Product Selection" section.
    4. Enter your zip code, if asked to do so, and click Continue.
    5. Click on the "Bluetooth Accessories" link.

    Note: If you do not see the "Product Selection" section, contact your company's wireless program manager.

Other Products & Services - Bluetooth: Profiles & Pairing

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What are Bluetooth profiles?
  • A profile is a description of how to use a specification to implement a particular function. The International Standards Organization (ISO) first came up with the idea of profiles. In Bluetooth, there are several profiles available and they are arranged in a hierarchical fashion. For example, in order to use the headset profile, a device must also include the lower level profiles such as the serial port and general access profiles. Bluetooth has many profiles, but they are not all included in Verizon Wireless' devices.
Which profiles does Verizon Wireless currently include?
  • Rather than discuss specific profiles, Verizon Wireless has found it more helpful to our customers to discuss Bluetooth functionality. For functionality included on each of our Bluetooth-enabled devices, refer to the following:

    Profiles for Handsets (e.g., Motorola, LG)

    Profiles for PDAs (e.g., BlackBerry, Palm)

    Note: To view the Adobe Acrobat files, you may need to download the free Adobe Acrobat Reader.
What is the Bluetooth pairing (sometimes referred to as bonding) process?
  • For Verizon Wireless handsets, all Bluetooth accessories must go through a pairing process with the handset before they can be used. Pairing is a special process used when two devices connect for the first time. The pairing process is used to generate a link key that is used for authentication purposes during subsequent Bluetooth connections between the two devices.
What are the steps in the Bluetooth pairing (sometimes referred to as bonding) process?
  • The pairing process consists of the following steps:
    1. Ensuring that the device Bluetooth radio is on.
    2. Placing the handset in Bluetooth discovery mode (in which it searches for discoverable Bluetooth accessories).
    3. Selecting the appropriate Bluetooth accessory (after discovery).
    4. Entering the appropriate PIN number.

    Once a Bluetooth accessory has been paired with the device, it can be used with the device, without the need for re-pairing, assuming the appropriate profile exists for the required service.
What is the Bluetooth headset profile?
  • The Bluetooth headset profile allows the use of a Bluetooth headset with a Bluetooth-capable Verizon Wireless device. The Bluetooth headsets sold by Verizon Wireless have a range of 10 meters (33 feet) from the handset.
What is the Bluetooth hands-free profile?
  • The Bluetooth hands-free profile allows the use of hands-free accessories, such as car kits and portable speaker devices. Verizon Wireless recommends that the customer check the car kit interoperability chart prior to purchasing a Bluetooth capable device. Interoperability with car kits varies and not all Bluetooth features are supported in every car kit.
What is the Bluetooth Dial-up Networking (DUN) profile?
  • The Bluetooth dial-up networking profile allows the use of the Bluetooth handset as a modem (please consult the Bluetooth functionality charts to see if a specific Verizon Wireless device supports Bluetooth DUN). In this configuration, Bluetooth acts as a replacement for the cable that is used to connect the computer to the handset in tethered mode. The user has several steps to take before Bluetooth dial-up networking can occur:
    1. The laptop/computer must have Bluetooth capability (typically by using a PCMCIA card or USB dongle for hardware and the associated Bluetooth client for software).
    2. The laptop/computer must be paired to the handset.
    3. A dial-up networking profile must be created on the laptop/computer (e.g., manually created using the Microsoft wizard or automatically created by the VZAccess client software).

Other Products & Services - Bluetooth: Setup of Bluetooth Accessories

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How do I set up a Bluetooth headset?
  • Follow these steps:
    1. Charge the headset completely before beginning.
    2. Power up the device.
    3. Put the device in Pairing Mode.
    • Check your user manual to find how to do this with your device.
    1. Put the Headset in Pairing or Sync Mode.
    • Check the headset user manual to find how to do this with your headset.
    1. The device and headset must be in Pairing mode at the same time.
    • They normally search for approximately 60 seconds.
    1. Device will scan for all Bluetooth Devices Highlight device (headset) that you wish to pair with your device, press OK.
    • You may be prompted for a PIN code; the default code is typically "0000".
How do I get additional help setting up a headset?
  • For additional Bluetooth support related to headsets, please contact the device manufacturer or contact the accessory manufacturer:
    • For Motorola headsets, call (877) MOTOBLU
    • For Jabra Headsets, call (800) 327-2230
    • For Plantronics headsets, call (866) 746-4375
How do I get help setting up accessories other than headsets?
  • For help setting up Bluetooth accessories carried by Verizon Wireless, please contact our technical support line at (800) 922-0204. For additional Bluetooth support related to Verizon Wireless devices, please contact the device manufacturer.

Other Products & Services - Bluetooth: Technical Information

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What are the basic Bluetooth data rate specs?
  • Bluetooth has the capability to enable both voice and data (depending on the specific Bluetooth profiles included on the device). The voice channels typically operate at 64 kbit/s. The Bluetooth 1.0 data rates include an asymmetric data rate (one way) of 721 kbit/s (while permitting 57.6 kbit/s in the return direction); and a symmetric data rate of 432.6 kbit/s.
What are the basic Bluetooth range specs?
  • There are three classes of Bluetooth devices: Class 1, 2, and 3. The class specifies the transmit power of the device which affects the range (higher transmit power typically allows greater range). Verizon Wireless’ Bluetooth capable devices are all Bluetooth Class 2 devices. They can be used with Bluetooth Class 1, 2, or 3 accessories up to a maximum range of 33 feet (10 meters).

Other Products & Services - Business Ringback Tones: General Information

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What are Business Ringback Tones?
  • Business Ringback Tones replace the standard ring heard by callers with a custom sound file. Rather than have your customers or employees pay attention to the ringing sound when they call your businesses lines, use the time to play your custom branding message, provide answers to frequently asked questions, advertise a product or service, or communicate your key values or strategy. This marketing vehicle can be leveraged quickly, managed easily, and implemented at a cost per impression under other tactics of similar reach and relevancy. You can hear some sample Business RBTs by calling (888) VZW-BRBT (899-2728).
How do I prepare my employee base for launch of the Business Ringback Tones service?
  • The end user should be informed by email (or some other communication vehicle) about the coming change at least one week before the Business Ringback tone is assigned. The URL to the custom tone might be included in this email to allow the end user to hear the tone. The communication should explain the rationale for use of Business Ringback Tones, the benefits to the company, and when it will be applied.

    Upon launch, the emails that may be directed to the administrator’s contact email would ideally be managed closely for the first week.
How may I use Business Ringback Tones?
  • Rather than have your customers or employees hear the regular ringing sound when they call your businesses lines, use the time to play a custom branded message made to fit your business needs. Use Business Ringback Tones to provide answers to frequently asked questions, advertise a product or service, or communicate your key values or strategy.
Can an end user have both Business Ringback Tones and Consumer Ringback Tone service simultaneously?
  • Yes, you can have both Business & Consumer Ringback Tones.

    Please note that some advance setting features are disabled for corporate liable accounts when a Business Ringback Tone is applied, including time of day and day of week settings. These changes are made to ensure that a Consumer Ringback playback setting does not broadly supersede the playback of the Business Ringback tone. For customers with both services, Consumer Ringback playback is limited to Caller ID settings. All other account types are able to manage their Consumer and Business Ringback Tones through the consumer Ringback Tone manager available on the Verizon Wireless Media Store.
What are Business Ringback Tones jukeboxes, and how can I use them?
  • Jukeboxes are essentially playlists that "shuffle" or randomly play back the Business Ringback Tones contained within it.

    Using a jukebox allows callers to hear different messaging each time they call. In this way, the business can promote multiple products and provide variety to frequent callers.

    Jukeboxes are created and managed on "Jukeboxes" submenu on the "Manage" tab of the Business Ringback Tone application. Please be aware of the following:
  • Deleting the jukebox does not delete the Ringback Tone contained within it.
  • Ringback Tones may be used in multiple jukeboxes.
  • A total of five jukeboxes may be set up at any one time.
How much do Business Ringback Tones cost?
  • The subscription fee is $1.99 per month, for each line.

    The Content fees (applied once per tone) are as follows:
  • One-time charge of $50 per "Load Your Own" Business Ringback Tone.
  • One-time charge of $299 per "Professionally Produced" Business Ringback Tone.
  • For script/copy rewrites 2nd and successive changes incur an incremental $30 fee.
  • For track recordings 3rd and successive changes incur an incremental $85 fee.

Other Products & Services - Business Ringback Tones: Content Creation

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What is the difference between "Load Your Own" and "Professionally Produced" Business Ringback Tones?
  • Verizon Wireless offers two creation methods for Business Ringback Tones: "Load Your Own" and "Professionally Produced".

    The "Load Your Own" track creation option gives you ultimate flexibility in developing your track. Essentially, you upload a completed sound file that is 30 seconds in length. It is checked for adherence to Verizon Wireless content and advertising guidelines, and then uploaded to the network.

    The "Professionally Produced" option allows you to specify a script with the help of a professional copy writer, pick a voice talent and background music track. Alternatively, you can upload your own music track. A sound engineer then mixes the voice and music to optimize the track. Similar to "Load Your Own" option, the finished Business Ringback is checked for adherence to Verizon Wireless content and advertising guidelines, and then uploaded to the network.
How long does it take the Business Ringback tone to be created and be available for use?
  • The timeframe to complete a track differs based on creation option.

    "Load Your Own" track creation option:
  • Review of the submitted tone will be completed within five business days of submission.
  • You will be required to "Activate" the tone prior to use.
  • Verizon Wireless may take up to five business days to make the tone available on the Verizon Wireless network.

  • "Professionally Produced" track creation option:
  • The initial Ringback Tone will be completed within three business days of copy approval. You should receive an email indicating the script is complete. Please visit the Business Ringback Tone site to approve the script.
  • Copy revisions will be completed within one business day of revision request.
  • Initial, complete Ringback Tone will be completed within three business days of copy approval. You should receive an email indicating the track is complete. Please visit the Business Ringback Tone site to approve the track and "activate" it for use.
  • Track re-recordings will be completed within two business days of revision request.
  • Verizon Wireless will then take up to five business days to make the tone available on the Verizon Wireless network.
What are the Terms and Conditions for use of the Business Ringback Tones service?
What content guidelines are used during review of the Business Ringback Tones script and final track?
  • All Business Ringback Tones are reviewed for adherence to Verizon Wireless content and advertising guidelines. Scripts that are determined not to adhere to these guidelines are modified to comply and sent back to the customer for review. Uploaded tracks that do not adhere will be returned as rejected.
Why do the voice talents and background music for Business Ringback Tones periodically change?
  • To provide the most appealing catalog of voice talent and background music, Verizon Wireless may periodically replace certain selections with new options. Changes to our voice talent and background music in no way impacts Business Ringback Tones that are currently in production or completed Business Ringback Tones. If you are unable to find a voice talent or background music that you find appealing, you may pursue the "Load Your Own" creation option, which will ultimately give you more flexibility in tailoring a Business Ringback Tone to your needs.
What are the requirements for uploading your own Business Ringback Tones background music?
  • The background music that is uploaded must:
What are the technical requirements for the Business Ringback Tones "Load Your Own" option track?
  • There should be 0.1 second of dead-air at the beginning of file, a 0.5 second fade-in after the dead-air and a 1.0 second fade-out at the end of the Ringback Tone. Total duration should be exactly 30 seconds. Any common formatted sound file is acceptable, such as WAV or MP3.

    In addition to these technical requirements, all Business Ringback Tones need to conform to Verizon Wireless content and advertising guidelines.
Can I specify another way to bill Business Ringback Tones content charges?
  • Content fees must all be billed to the same corporate liable mobile number that is managed by the administrator. Other billing options such as credit card or account level charges are not available at this time.

Other Products & Services - Business Ringback Tones: Managing Service

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How do I manage the Business Ringback Tones service for a Corporate-Liable end user?
  • As the company administrator, you can manage the service by subscribing, changing the Business Ringback Tone, or unsubscribing. Text message confirmations are sent for each transaction. View text message copy.

    End users may be subscribed through one of two ways: a Sales Representative adds the service to their account (Corporate Liable lines only) or you add the service via the Ringback Tone application. Please note the maximum total length of the email address is limited to 50 characters and company name will be truncated to 15 characters. These limits are applied because text messages are limited in length.

    You also have the ability to change the Ringback Tone or unsubscribe the Corporate-Liable end user.
How do I manage the Business Ringback Tones service for a non-Corporate-Liable employee end user?
  • The subscription process for a Non-Corporate Liable employee follows the same basic process as Corporate Liable end users: the company administrator can manage the service by subscribing, changing the Business Ringback Tone, or unsubscribing. Text message confirmations are sent for each transaction. View text message copy.

    The subscription request will be sent as an automatically generated, free text message, and the end user will have to reply and confirm acceptance via text message to have the Ringback Tone automatically added.

    Please be aware of the following:
  • The maximum total length of the email address is limited to 50 characters and company name will be truncated to 15 characters. These limits are applied because text messages are limited in length.
  • The number of invitations you may send to Non-Corporate Liable employee end users is limited to five times the number of corporate liable lines on your profile.
What do I do if a subscriber opts out or rejects the Business Ringback Tones subscription request?
  • Corporate Liable end users may be subscribed unilaterally, as the business owns the account. Accordingly, Corporate Liable users will not have the option of opting out or rejecting the Business Ringback Tones service. Corporate Liable end users are directed to contact the administrator via email at the contact email provided by the administrator in the Ringback Tone application.

    You may not subscribe Non-Corporate Liable end users without their permission, as the end user owns the account. Non-Corporate Liable end users are allowed to either opt out of all future requests or reject the specific request.
How do I change the Business Ringback Tone that is assigned to a wireless number?
  • First, confirm that a replacement Business Ringback Tone has been fully approved and "activated" on the Verizon Wireless network. If so, the new Business Ringback Tone will appear in the "Active" table on the "Manage" tab of the Business Ringback Tone application. Once the replacement tone is active, it is available to assign to an end user.

    The Business Ringback Tone may be changed by following these steps:
    1. Select the "Assign" tab of the Business Ringback Tone application.
    2. Select one or more end users that you wish to modify the Business Ringback Tone.
    3. Select the "Make Changes" button.
    4. Select the replacement tone on the pulldown menu.
    5. Accept the change.

    Subsequent to this change, customers of all account types will receive a free, automatically generated text message informing them of the change. The message text is:

    VZW FREE MSG: has changed the company Ringback on your account at no charge. w/questions.
Can I control the messaging to the customer for subscription, unsubscription, or changing the Business Ringback Tone?
  • No, the administrator cannot change the messaging.

    All messages informing the end user of changes to Business Ringback Tone service are automatically generated and free to the business and end user. The company name and contact email of the administrator, as provided by the administrator in the Business Ringback Tone application, will be automatically populated in these messages.
How do I move a wireless number from one Business Ringback Tones group to another?
  • Group assignments may be changed for individual or multiple end users by following these steps:
    1. Select the "Assign" tab of the Business Ringback Tones application.
    2. Select one or more end users that you wish to modify the group.
    3. Select the "Make Changes" button.
    4. Select the new group on the pulldown menu.
    5. Accept the change.
Why am I unable to delete a Business Ringback tone?
  • Ringback Tones are not deleted, but rather made inactive. Inactive tones may reside on your account indefinitely.

    Prior to making a tone inactive, you must remove it from any wireless numbers to which it has been applied.

    Removing a tone from all wireless numbers may be done efficiently following these steps:
    1. Select the "Assign" tab in the Business Ringback Tone application.
    2. Type the Business Ringback Tone name in the Search box then select "Search" button.
    3. Select "Select All" link at the bottom of the "Select" column.
    4. Scan the filtered results and uncheck the box for any end users that were returned improperly (i.e. do not have the Ringback Tone to be inactivated on their account).
    5. Select the "Make Changes" button.
    6. Select a different Business Ringback Tone for these end users and accept.
    7. Return to the "Manage" tab.
    8. Select the "Inactive" option for the selected tone and accept confirmation.

    Note: If you inactivate a Business Ringback Tone and subsequently want to load it to the network, there will be the standard delay of five business days to make the tone available on the Verizon Wireless network.
How are the wireless numbers organized in the Business Ringback Tone application?
  • The Billing Account Structure is what Verizon Wireless uses to manage your wireless account(s). Billing Account Structure is the default view for Business Ringback Tone. You may use this view without any changes or maintenance required on your part. Alternatively, you may overwrite the Billing Account Structure with your Company Structure as defined on the My Business Account portal.
What is a Company Structure?
How do I use a Company Structure in the Business Ringback application?
  • You may overwrite the Billing Account Structure with your Company Structure.

    To leverage your existing Company Structure:
    1. For instructions on how to download your Company Structure "with users," please refer to page 18 of the "How to Use Guide: Understanding a Company Structure".
    2. Upload the template using the "upload" link on the "Assign" tab of the Business Ringback application.

    Please note that changes to your company structure on the My Business Account portal will not be reflected within the Business Ringback Tone application at this time. The Company Structure you upload is a snapshot of your account organization. Accordingly, end users added after this information is downloaded will be placed in an “Unassigned” group. Any end users that are no longer on the account will automatically be removed from these groups.
Can I assign management of Business Ringback Tones to a sub-role within my corporation?
  • No, at this time the management of the Business Ringback Tone application is limited to the single point of contact.
How can I add a single wireless numbers to the Business Ringback Tone application?
  • Within the Business Ringback Tone application, select the "Add a Wireless Number" link at the bottom left of the "Assign" tab. Enter the number to be added and select grouping options.

    Note that numbers that are added must be Verizon Wireless numbers, as Verizon Wireless Business Ringback Tones can only be provisioned to Verizon Wireless customers. Also note that wireless business numbers that are associated with another business or managed by another administrator in the same company cannot be added.
How can I import multiple wireless numbers to the Business Ringback Tone application?
  • Within the Business Ringback Tone application, select the "Import Wireless Numbers" link at the bottom left of the "Assign" tab. You will be prompted to browse for a file that contains the wireless numbers you wish to import. Use the pre-formatted Import Template to import wireless numbers. Be sure to use this version, that contains the wireless numbers of the users. Further description of the import template is provided in the How to Use Guide: Understanding a Company Structure.

    Numbers that are added must be Verizon Wireless numbers, as Verizon Wireless Business Ringback Tones can only be provisioned to Verizon Wireless customers. Wireless business numbers that are associated with another business or managed by another administrator in the same company cannot be added. Note that Ringback Tone Manager will import only the first two levels of the company structure. All wireless numbers deeper in the company structure hierarchy will be presented in the parent folder.
Why are wireless numbers not being added when I import them into the Business Ringback Tones application?
  • Wireless numbers that you import will be added within 24 hours of being uploaded. Certain wireless numbers will not be added due to one of the following reasons:
    • The number is not a Verizon Wireless number.
    • The number is associated with another business.
    • The number is associated with your business, but you do not have permission to manage its account.
    • The number is malformed. Check the number for completeness. It should not contain letters or special characters, such as dashes, periods, or parentheses.

    If you experience errors with just a few wireless numbers, while most are imported, consider adding them individually. Adding them individually should provide error messages specific to each number to allow you to understand why they are not being added successfully.
Where are all the wireless numbers in my Business Ringback Tones template?
Who may I contact with customer support questions about Business Ringback Tones?
  • For questions or issues related to the creation of a custom Business Ringback Tone, including script creation, track creation, and adherence to Verizon Wireless content and advertising guidelines, please contact I-Mobile Studios at (877) 488-0660.

    If you have questions or issues related to the management of the service, including application of an existing Business Ringback tone to an end user, subscription or unsubscription of an end user, or other functionality to manage the service, please contact either your Sales Support Team directly or call Customer Service at (800) 922-0204.

Other Products & Services - Field Force Manager: Provisioning

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What is Field Force Manager?
  • Field Force Manager is a location-based mobile resource management tool that provides businesses with the ability to locate, monitor, and communicate with their mobile field workers.
How do I purchase Field Force Manager?
  • Contact your Verizon Wireless sales representative or call (800) 922-0204 to order Field Force Manager.
When will Field Force Manager be available after I place my order?
  • After you have placed your order it will take up to 3 business hours M-F and up to 24 hours Saturday & Sunday to process the order. Once the order is processed you will receive two welcome emails from FFM Support, one containing login information as well as information on how to set up and start using the Field Force Manager application, and one with your passwords and PIN’s. If you do not receive these emails after 24 hours please call the Verizon Wireless Customer Support line to verify all the proper information for the order was provided. Please Note: Field Force Manager is solely intended for lawful business use. Consent to use location information is required. Location information is not guaranteed to be accurate.
How do I know that Field Force Manager has been set up on my device(s)?
  • If the Field Force Manager account has been successfully set up, the device user should be able to download the Field Force Manager application via Get It Now® and then successfully activate the application on the device by entering the ten digit phone number and the pin number when prompted for it.
When trying to activate the Field Force Manager application on a device for the first time, I enter my phone number and the message appears that the device "Cannot Connect to Server". What does that mean?
  • If you are receiving the message that the device "Cannot Connect to Server" when trying to log into the Field Force Manager application for the first time the application is not connecting with the Field Force Manager server. Try the following:
    1. Press the "OK" button on the device and attempt to re-enter the 10-digit device number.
    2. Contact Verizon Wireless customer service to verify that the Field Force Manager was properly added to the device.
When trying the Field Force Manager application on a device for the first time, I enter my phone number and the following error message appears: "The phone number is not registered with Field Force Manger. Please verify your configuration by calling your company administrator for help or (800) 922-0204 for sales".
  • Follow these steps:
    1. Verify the 10-digit phone number you are entering is the correct number for the device you are attempting to activate.
    2. Press the "OK" button on the device and attempt to re-enter the 10-digit phone number.
    3. Log into the Field Force Manager web portal and go to the Administration > Devices tab. If the phone number you’re trying to enter is not listed, contact your Verizon Wireless sales representative or customer care to add Field Force Manager for that device.
    4. If the phone number is already listed, try to reset the device. To reset the device, check the box next to the number you wish to reset, and press the "Deactivate Device" button. The activation date should now read "None". This will have cleared the Field Force Manager activation and allow you to re-enter the phone number on your device to reactivate the device. If this still doesn’t work, contact Customer Service.
How do I upgrade or downgrade my Field Force Manager account?
  • Contact your Verizon Wireless sales representative to order Field Force Manager. After you have placed your order you will receive an account update email containing your updated Field Force Manager account information.

    Once you have received your account update email the new or changed functionality should be available. The quickest way to make this available on the devices running Field Force Manager is to have the users log out of the application and then log back into Field Force Manager, when this happens the devices are updated with the new or changed functionality.

Other Products & Services - Field Force Manager: Device

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What devices work with Field Force Manager?
Are there any device preferences that need to be set prior to installing and using Field Force Manager?
  • Yes. Verizon Wireless values your workers’ privacy. Because of this, the mobile phone is defaulted to only acquire location information when dialing "9-1-1". To use Location Based Services (LBS) such as Field Force Manager, you must first enable location services on the mobile phone.
    1. Go to the mobile phone's Home screen and press the "Menu" button.
    2. Scroll to "Settings" and "Tools" and press the "OK" button.
    3. Scroll down to "System" and press the "OK" button.
    4. Select "Location" and choose "Location ON".

    The LBS status indicator to the left of the phone's battery indicator should change from "E911 Only" indicator to the "Location ON" indicator.

    Note: Consult the user manual for the mobile phone for exact instructions as the steps may vary by mobile phone manufacturer.
How do I install the Field Force Manager application?
  • Verizon Wireless recommends that you install and activate the Field Force Manager mobile phone application for your workers before performing the mobile worker training.
    1. Click on the "Menu" button.
    2. Select "Get It Now".
    3. Select "Get Going" or "Tools on the Go" depending on mobile phone model.
    4. Select "Get New", mobile phone will connect to the network.
    5. Select "Business Tools".
    6. Scroll to "Field Force Manager", click the "OK" button.
    7. Select the "Free – Unlimited" option to download the application.
    8. Once the application is downloaded, you will be prompted to run the application. Choose the "Run" option to continue with the setup process.
    9. The first time you login, Field Force Manager will ask for the "Phone Number". Enter the 10-digit phone number (no spaces or dashes), then press the "OK" button.
    10. Then, Field Force Manager will ask for the personal identification number or PIN (typically last 4 digits of the phone number).
    11. Enter the PIN number for the user you would like to login, then press the "OK" button. The PIN number is supplied to your administrator in the Getting Started Kit sent via email.
    12. When Field Force Manager launches, there will be a prompt to accept a warning that reminds mobile workers not to use Field Force Manager in an unsafe manner, such as during the operation of a vehicle. This is only required upon the first login at startup.
How do I find out what my Field Force Manager PIN is?
  • Each user's PIN can be viewed from the web portal by going to the Administration > Users tab. Each user can be viewed in the list and the PIN for each user is available to be viewed. The administrator can also change your PIN through the web portal.
How can I remove Field Force Manager from a device?
  • Follow these steps:
    1. Press the "OK" or "Menu" button.
    2. Scroll and select "Get It Now".
    3. Scroll and select either "Get Going" or "Tools on the Go", depending on the model of device.
    4. Scroll so "Field Force Manager" is highlighted.
    5. Select the "Options" tool in the lower right hand corner of the device screen.
    6. Scroll and select "Remove App".
    7. Verify that you would like to remove Field Force Manager from the device by pressing the "OK" button.
How do I launch Field Force Manager on a device after I have performed the initial set up?
  • There are two ways to log into Field Force Manager on a device:
    1. When powering on the mobile device the Field Force Manager application will automatically start and the main Field Force Manager Screen will appear on the device.
    2. Press the "OK" or "Menu" key on the device.
    • Scroll and select "Get It Now".
    • Scroll and select "Get Going" or "Tools on the Go".
    • And then scroll and select "Field Force Manager".
When I log into my Field Force Manager Limited device, all I see is an Exit option. Why is that the only option available?
  • The Field Force Manager Limited product is a location management tool only. This package does not have Timesheet, Location (for navigation), Form or Job functionality associated with it. When the Field Force Manager Limited application launches on your device you will only see the Exit option on the Field Force Manager screen, all you will have to do is press the "End" key on the device to suspend the application to the background of the device.
Do I have to remember to log into Field Force Manager?
  • No, Field Force Manager is set up to automatically start up and log the user in when the device is powered on. You only have to enter your device number and PIN the first time you log in to Field Force Manager. If you leave the device on you can also log back into the application manually by doing the following:
    1. Press the "OK" button to get to the Main Menu.
    2. Scroll and select "Get It Now".
    3. Scroll and select "Get Going" or "Tools on the Go".
    4. Scroll and select "Field Force Manager".
When I turn on my Field Force Manager Limited device, a white screen appears and then goes away, is that normal?
  • When a device is powered on and has the Field Force Manager Limited product on the device a white screen will appear and then disappear during start up and then proceed to the main screen. This is just the application starting and automatically suspending to the background of the device.
How do I put Field Force Manager in the background of the device without exiting the application?
  • To suspend Field Force Manager to the background of the device, so it is still active, press the red "Hang Up" key if you are using a Motorola device or the "End" key if you are using a Verizon Wireless device. Suspending the application will allow the user to make device calls and do any other actions they may need to on the device.

    If you select the "Exit" option from the Field Force Manager screen on the device, the application will shut off and will no longer be active on the device.
How do I get back into Field Force Manager after I suspend the application?
  • To get back into Field Force Manager a user can use the shortcut key on a Motorola device if it has been set up or the following:
    1. Press the "OK" button to get to the Main Menu.
    2. Scroll and select "Get It Now".
    3. Scroll and select "Get Going".
    4. Scroll and select "Field Force Manager".
How does Field Force Manager locate where the device is?
  • Field Force Manager uses a built-in Global Positioning System (GPS) receiver along with the Verizon Wireless network to determine its location. The Field Force Manager application collects GPS points when logged in, and sends those GPS points to the Field Force Manager web portal. GPS points are not collected when a user is on a device call, when the privacy management settings do not allow collection of this information or when the application or device is off.
How often does Field Force Manager search for the device using GPS?
  • As a default, Field Force Manager obtains GPS data every two minutes and uploads these positions to the web portal every 28 minutes. This setting can be modified using the Set Up Wizard or in Company Settings.

    Field Force Manager will also attempt to collect a GPS point when a user performs an action on the device such as performing a Timesheet or Job action.
Can the device be located by Field Force Manager when it is powered off?
  • No, Field Force Manager will only locate when the device is on, the Field Force Manager application is running, the user is within the Verizon Wireless Enhanced Service Rate and Coverage Area, and privacy management settings permit access to location information.
Can the device be located by Field Force Manager when outside the Verizon Wireless Enhanced Service Rate and Coverage Area?
  • When the device, using Field Force Manager, is outside the Verizon Wireless Enhanced Service Rate and Coverage Area the service will still attempt to gather GPS and will store performed actions on the device until the device re-enters the Verizon Wireless Enhanced Service Rate and Coverage Area at which time the information stored on the device is sent to the Field Force Manager server and then uploaded for viewing on the Field Force Manager Web Portal.
When is a performed action sent to the Field Force Manager Web Portal for viewing?
  • When a user performs an action within Field Force Manager on a device, such as a Timesheet, Job or Form action, that information will be sent directly to the Field Force Manager server and then uploaded immediately for viewing on the Field Force Manager Web Portal. With each action a user performs on a device, the system will also attempt to collect a GPS point to verify where the user was when the action was performed. The only time an action will not be sent directly to the Field Force Manager server is when that user is outside the Verizon Wireless Enhanced Service Rate and Coverage Area.
Can I force Field Force Manager to communicate with the server?
  • Yes. You can press * # on the device to force the device to communicate immediately with the server. This can be useful when trying to pull new Jobs or Forms down to a device after they have been created or updated on the Field Force Manager Web Portal.
What kind of Driving Directions are available with Field Force Manager?
  • Limited Package: No driving directions are available with this package
  • Basic Package: The Field Force Manager Basic Package allows a user to access text driving directions on a device.
  • Premium Package: The Field Force Manager Premium Package allows a user to access turn by turn, voice and map enabled driving directions.
How can I use Driving Directions in Field Force Manager?
  • When you receive a "Location" or "Job," click on the address to view directions from your current location to the address of the "Location" or "Job." With the Premium Field Force Manager package, a user will also have the ability to use a Yellow Pages search tool as well as being able to enter in an address to get driving directions. These options are available when going into the Location area on the device.

Other Products & Services - Field Force Manager: Web Portal

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How do I log into the Field Force Manager Web Portal?
  • To log into the Field Force Manager Web Portal you will need your Welcome Emails, two emails from FFM Customer Support, that include your login information, a username, password and a company ID number, as well as a link to the website.
    1. Go to Field Force Manager.
    2. Enter the provided username.
    3. Enter in the provided password.
    4. Enter in the provided 5-digit company ID number.
    5. Click the "Login" button.

    Note: The username and password fields are case sensitive, so if your login information does not seem to be working make sure your caps lock is off.
How do I get my Field Force Manager Welcome Emails resent to me?
  • Follow these steps:
    1. Verify that these emails were not blocked or filed by an existing SPAM filter used by your business.
    2. If you can not find these emails or never received them, please email ffmsupport@fieldforcemanager.com.
Where can I see my workers in the field via Field Force Manager?
  • To view your workers in the field along with their GPS position and status you will need to:
    1. Put your mouse over the Workers box on the left side of the Web Portal.
    2. Select "Workers List" from the drop down.

    The Workers List that is displayed will give you the last GPS position that Field Force Manager collected from the devices as well as their status within the application.
On the Workers List in Field Force Manager, what do the colored lights mean?
  • Left - This light is the communication indicator. This will tell you of the connection/communication status with the device.

    Right - This light is the GPS indicator. This will tell you about the GPS signal status of the device.

    Each light can be three colors:
    1. Green – Means that the system is communicating with the device and is able to provide current information about the device.
    2. Yellow – Means that the system is having problems communicating with the device, this can be cause by being out of the Verizon Wireless Enhanced Service Rate and Coverage area or when the device is in a building or area with a poor communication or GPS signal.
    3. Red – Means that the system is unable to communicate at all with the device. If both lights are red the device is logged out of the application and it is not active on the device. If the GPS light is red you should check the Location and Privacy Preferences for the device as the GPS is being restricted or the device has a low battery.
My Field Force Manager worker's status says "Logged out due to inactivity." Why?
  • When a worker is showing in an “Out of Comm” status and the indicator lights are both yellow this could mean a couple of things:
    1. The worker turned the device off without exiting the application before powering off the device.
    2. The worker is in an area outside the Verizon Wireless Enhanced Service Rate and Coverage Area.
    3. The worker has not logged in or out of the application for a long period of time and the system has timed out on the device. To correct this have the user power cycle the device which will restart the application and the GPS services and remind them to exit the application at the end of the day.
How do I view all my Workers on a single map in Field Force Manager?
  • To view all your workers’ last known location on a single map you will need to:
    1. Put your mouse over the Workers box on the left side of the Web Portal.
    2. Select the "Workers Map" option from the drop down.

    This map will display all your workers on a single map at the last location that Field Force Manager was able to collect a GPS point.
How do I see a Breadcrumb Trail for a Worker in Field Force Manager?
  • To view a breadcrumb trail, a GPS trail of where a worker has been for a designated period of time, you will need to:
    1. Put your mouse over the Workers box on the left side of the Web Portal.
    2. On your Workers List, click on the name of the worker you would like to view.
    3. Click on the "Worker Map" button located in the Toolbar on the left side of the web page.
    4. A map will generate with the worker’s breadcrumb trail which will appear as red dots on a map.

    To view a date and time for a GPS point on a map put your mouse over the red GPS dot and a box will appear with the date and time that GPS point was collected.
How do I change the names of my Workers in Field Force Manager?
  • To change the names of the workers in your account you will need to:
    1. Select the "Worker List".
    2. Click on the Worker you would like to change.
    3. Click the "Edit Worker" button located in the toolbar on the left side of the Web Portal.
    4. In the pop up box, make the necessary changes.
    5. Click the "Save" button.
How do I know what devices are in my Field Force Manager account?
  • To view all the devices that are in your account you will need to:
    1. Put your mouse over the Administration box on the right side of the Web Portal.
    2. Select the "Devices" option from the drop down.

    This will show you a list of devices that are registered to use Field Force Manager.
How do I view information from the past in Field Force Manager?
  • To view information from the past, set the date filter to the date range you would like view. To view the current setting of the date filter, click on the date filter on the left hand toolbar. You can change the settings to view a fixed or relative period. The last date preference you have selected will be saved and used the next time you log in.

    The date filter will control all the information you see within the Web Portal, ranging from worker map information to information generated in reports.
How long does Field Force Manager store my worker’s information?
  • Field Force Manager will store GPS information collected by workers for 30 days and will store any Timesheet, Job or Form data for 90 days.
How do I send a Job to a Worker in Field Force Manager?
  • To send a job to a worker:
    1. Go to the "Jobs" tab and click the "Create Job" button in the toolbar on the left hand side of the web portal.
    2. After clicking the Create Job button, a window will appear that will allow you to enter all of the information needed to send to the worker.
    3. On the final tab of the Create Job window, select the worker you want to send the job to.
How do I set up a replacement device in Field Force Manager?
  • The first thing you will have to do is Deactivate the replaced device in the Web Portal.

    To de-activate a device:
    1. Go to the "Administration" tab, select "Devices".
    2. Check the appropriate device, and then click the "Deactivate Device" button on the left toolbar.
    3. Once the device is de-activated, the user should be able to go through the regular download instructions to get the new device set up with Field Force Manager.
Is there training I can take for Field Force Manager?
  • There are training classes available from within the Field Force Manager Web Portal. Simply click on the "Training" link located in the upper right corner of the website. All the available course material is located on the left side of the training window, click on the course you would like to view.

    Note: If the training course is not loading properly on your computer, you may need to download the newest version of Flash Player to view the courses.

    The Field Force Manager team also provides weekly WebEx trainings available to anyone. To find out more about this training option please call (877) 366-4899.
Is there documentation about Field Force Manager that I can save and print for my own use?
  • From within the Field Force Manager Web Portal, there is an area for product documentation that is available for download. Simply click on the "Support" link in the upper right corner of the website, and go to the section labeled "Field Force Manager Documentation". From here you can download the Field Force Manager Getting Started Guide, the Field Force Manager User Guide as well as recent Release Notes that note any updates about the Field Force Manager product and functionality.

Other Products & Services - Fleet Administrator: Software Application

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When looking at the Fleet Administrator screen, my vehicles haven't updated, why is that?
  • Your vehicle could be powered off or out of coverage. This can happen if your vehicle is in an underground parking garage or in a tunnel. If all your vehicles have not updated the Verizon Wireless network could be down. Contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895 for further information.
I queried my vehicle and haven't had a response. What is the problem?
  • Your vehicle may be powered off or out of coverage. The last known position will still be shown. When the vehicle comes back into coverage, you will receive all updates.
I set up a Geofence but the vehicles are not triggering it?
  • The Geofence has not been sent to the vehicle. Retry sending the Geofence when you know the vehicle is active.
When I try to logon to the Fleet Administrator, I get the message "Connect failed. No server available." Why is that?
  • You may not have Internet access. (e.g. dialup hung-up, LAN/cable connection down, general Internet outage). Check your Internet connection by opening your Internet Explorer. Another possibility is that your IT Administrator might have blocked unknown Internet traffic and needs to allow the Fleet Administrator Internet traffic. Eventually, if none of the above is confirmed, the server might be offline. Contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895.
When I try to logon to the Fleet Administrator application, it says "Logon failed for … Unknown user or password." What can I do?
  • If you have used this logon name before, bear in mind that your username and password are case sensitive. Ensure that you are entering your information in the proper lower or upper case. If this is the first time that you are using your username and password, contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895 to confirm or verify your logon.
I set up a Customer Site, but when the vehicles visit this location, it does not use the name I entered?
  • Check if the vehicle visited the site location since you have set up this Customer Site. To do so, review the vehicle’s activity by replaying the day desired. Another possibility is that your Customer Site overlaps with another one. Check whether this is the case. If this is not the case, contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895.
I am searching for a location/street but I cannot find what I want?
  • This usually happens with new streets or roads, or streets and roads that are not in the area you are looking for. Try only using the name of the street or road you are searching for, without the “street”, “road”, “ave”, or other particle it refers to. If you still cannot find the address needed, contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895.
Sometimes my vehicles show "lat/lon xyz - unknown location."
  • This happens when the vehicle is off the road or on a new and unnamed road. Contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895 to verify that this is the case.
How can I change my Fleet Administrator settings for my computer?
  • From the Fleet Administrator Client Application, select: Settings > Alerts to modify your computer's event type settings and then check/uncheck the selections of your choice. To change the vehicle settings, go to Settings > General.

    Note: Hours of activity to fetch relates to the information seen in the daily activity log. This is recommended to remain at 24hours.
There is no trip/speed information. What can it be?
  • Check that the vehicle tracking hardware or antennas have not been covered, disconnected or tampered with. If this is not the case, contact Verizon Wireless Fleet Administrator Technical Support directly at (866) 527-9895.
How can I reset my Fleet Administrator password?
  • Follow these steps:
    1. From the Fleet Administrator Configuration application Menu bar, select: Security.
    2. Then choose Password.
    3. Enter your existing password under the "Current Password" section.
    4. Enter your new password under the "New Password" section.
    5. Confirm your new password selection by entering it one more time under "Confirm New".
    6. Click Ok.
How do I set up a Customer Site?
  • Please refer to the instructions on how to set-up a Customer Site.
How do I set up a Geofence?
How long will my vehicle data remain on the Verizon Wireless Server for me to access via the Fleet Administrator application?
  • You vehicle data will remain on the Verizon Wireless server for you to access for a 90-day period. After the 90-day period, the data will be deleted from the server.
How often will software upgrades for the Fleet Administrator application be available and how will I get them?
  • Any modifications or upgrades to the software application will be sent to you on a CD-Rom once per year. You will then need to install them on your office computers. Minor upgrades will be available from the Verizon Wireless website. You will be notified via a pop-up window when minor upgrades are available.
How often is data collected and sent the server for me to access via the Fleet Administrator software application?
  • Data is collected and sent to the server every 15 minutes.
Do I need to obtain written consent from each employee that uses our vehicles?
  • You are required to provide notice to your employees that they are being tracked and you must comply with all laws, rules and regulations including individual's rights of privacy.

Other Products & Services - Fleet Administrator: Device

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What happens to my vehicle’s data when the vehicle/device travels outside of the NationalAccess coverage area?
  • The device continues to store the data until the vehicle comes back into a NationalAccess coverage area, at which time it will upload all of the collected data to the Verizon Wireless server for you to access via the Fleet Administrator software application.
Is my device under warranty?
  • Yes, your device comes with a standard one-year warranty from date of purchase. Please note that you will be responsible for repairs as a result of tampering of the device, however.
What if I decide that I want to return the device & cancel my service?
  • Our Worry Free Guarantee allows you to return the device and cancel the service within the first 30 days after activation of the device or such other period as required by law (activation occurs the day the device is installed in your vehicle or 2 days after shipping). If you do cancel within the Worry Free Guarantee period, you will need to contact us and we will de-install the equipment from your vehicles and the equipment will be returned to Verizon Wireless. Please note that you will be charged $75 for the de-installation. If you cancel the service after the Worry Free Guarantee period, you will be charged a $50 early termination fee and will not be able to get a refund for the device.
Can the device withstand vibrations, variations in temperature & humidity?
  • The following are device specifications:
  • Vibration
    • Compliant, Tested as per SAE J1455
    • Vibration, endurance: 4g Peak 100 to 1100Hz
    • Vibration, operation: 4g Peak 5 to 150Hz
  • Mechanical Shock
    • Compliant - Tested as per SAE J1455, which is 18g for 3ms
  • Temperature
    • Operational -4°F to +140°F
    • Storage -40°F to +185°F
  • Ingress Protection
    • IP54

  • The device has E Mark, C Tick & FCC approvals for immunity & emissions.

Other Products & Services - Fleet Administrator: Billing

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When will billing begin for the Fleet Administrator service?
  • Billing is based on the delivery of the device and will begin typically two days after the device is shipped from our warehouse.
What happens if my usage exceeds 2 MB during the month?
  • While usage over 2MB is very unusual, should you exceed the 2 MB allowance on any device during the month you will be billed an overage rate of $0.015/KB.

Other Products & Services - Push to Talk: General Information

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What is Push to Talk?
  • Push to Talk (PTT) is a 2-way radio-type service that provides simple communication with the push of a button. A Push to Talk capable phone and subscription to either a Verizon Wireless voice plan with a Push to Talk feature or the Push to Talk Only plan is required for all PTT subscribers.
Which phones are enabled with Push to Talk?
Where will my Push to Talk service work?
  • For Push to Talk on basic phones, you can connect directly with other Verizon Wireless Push to Talk subscribers while you are in the National Enhanced Services Rate and Coverage Area.

    For Push to Talk on BlackBerry® devices you can connect directly with other Verizon Wireless Push to Talk subscribers while you are in the National Enhanced Services Rate and Coverage Area and the Extended National Enhanced Services Rate and Coverage Area. International roaming capabilities are also available in some CDMA countries, however the Push to Talk experience may not be ideal. Additional fees may apply with Push to Talk roaming Internationally.

    For details, please visit our Coverage Locator.
What happens when I receive a regular voice call while using Push to Talk?
  • While you are using your Push to Talk service, you will not be interrupted if another person tries to call you. Incoming regular voice calls will go directly to your voice mail. You will not notice a change during your Push to Talk call.
What happens when I receive a Push to Talk call while on a regular voice call?
  • If you receive a Push to Talk call while you are on a regular voice call, your voice call will not be interrupted. You will not receive any indicators that you missed a Push to Talk call. The person who tried to call you using Push to Talk will receive a message indicating that you were unavailable.
Will my regular voice calls be interrupted when I receive a Push to Talk alert?
  • No, your regular voice call will not be interrupted when you receive a Push to Talk alert. The person sending you the Push to Talk alert will receive a notice indicating that you were unavailable.
Will I be charged airtime for my Push to Talk calls?
  • Push to Talk service includes unlimited one-to-one and group Push to Talk calls for a low monthly access fee.

    For BlackBerry® subscribers additional fees may apply with Push to Talk roaming internationally. You may not have optimal performance while roaming internationally. To avoid these charges and performance issues you may disable Push to Talk when travelling abroad.
How do I make a Push to Talk call to someone who is not already in my Push to Talk contact list?
  • To make a Push to Talk (PTT) call to someone who is not on your Push to Talk contact list, enter the person's 10-digit mobile number (the 3-digit area code and the 7-digit mobile number), and press and hold the "PTT" button. If you add a 1 before the area code, or only dial the 7-digits (forgetting the area code), the call will not complete.
Do I need to have a special Push to Talk phone number?
  • No, you do not need a special Push to Talk phone number; you only need one Verizon Wireless mobile telephone number for both voice calls and Push to Talk calls.
How can I disable Push to Talk temporarily?
  • To disable your Push to Talk temporarily, simply disable the Push to Talk mode on your phone. Others will see you as unavailable during this time. Remember to enable the Push to Talk mode to start receiving Push to Talk calls.

Other Products & Services - Push to Talk: on Blackberry Devices

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How can I add Push to Talk to my BlackBerry® Tour™?
Where is the PTT button on my BlackBerry® device?
  • The left convenience key will default to the PTT button when the Push To Talk application is downloaded to your device. This key must be set as the PTT button in order for Push to Talk to work on your device.
I use Push to Talk, and I reset the left convenience key on my BlackBerry® device. What do I do?

Other Products & Services - Push to Talk: Contact Management

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How do I set up my Push to Talk Contact Lists?
How many individual contacts can I establish in my Push to Talk Contacts List?
  • You may establish up to 500 different individual contacts.
How many groups can I establish in my Push to Talk Contacts List?
  • You may establish up to 100 different group contacts.
How many individuals can be included in a Push to Talk Contacts List group?
  • You may include up to 50 individuals in each group.
When will contact name changes performed in My Business Account or Verizon Enterprise Center appear on my Push to Talk handset?
  • Contact name changes performed online may take up to 24 hours to appear on your handset.

Other Products & Services - Static IP

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What is Static IP?
  • With Static IP, your device uses the same IP address every time. For companies with secured networks, a device with a static IP address helps the network administrator open their network to the specific address, which gives you access to the company intranet. Medium and large-sized accounts, primarily business accounts, often need static IP addresses. This feature is not for everyone. Individuals and most small-businesses will not require a static IP address.
Do I need Static IP?
  • Static IP is for those who are using an application that requires Static IP addressing. These applications include:
    • Telemetry
    • SCADA
    • Public Safety
    • Wireless ATM
    • Wireless Point of Sale
    • Machine to machine addressable units
How much does Static IP cost?
  • A one-time setup fee of $500 will be charged at an "account level" for each Static IP account that is set up.

Other Products & Services - VZ Navigator 5.0

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Where can I find basic information about VZ Navigator?
Is there a User Guide available for VZ Navigator 5.0?
How can I update my Facebook status with my current location within VZ Navigator?
How do I use Roadside Assistance service within VZ Navigator 5.0?
  • To request roadside assistance from Verizon Wireless:
    1. Select "Find" from the VZ Navigator main menu to show the Find window.
    2. Select "Roadside Assistance".
    3. Select "OK" to send a message requesting assistance from Verizon Wireless.
    4. Your current GPS location is obtained.
    5. Press "Call" to connect to Roadside Assistance.

    Note: Your location will be shared with the Roadside Assistance dispatcher when you place the call and additional fees and charges may apply.
How do I add or remove content from the main menu panel?
  • You can set Display preferences to select the location information you want to show from the Content Carousel. Weather always appears in the Content Carousel and cannot be changed. But, you can select Points of Interest (POI) categories and product tips for the remaining five slots of the Content Carousel.

    Learn how to set your Content Carousel preferences.
How do I change the Points of Interest categories in the map menu?
  • You can set Display preferences to select the four POI categories you want to appear in the Map Tray of the VZ Navigator main menu. You can select a category from the Map Tray to conduct a search in your current area.

    Learn how to set your Map Tray preferences.
Does Bluetooth® work with VZ Navigator 5.0?
  • VZ Navigator does work with many Bluetooth devices. Some Bluetooth device manufacturers limit the type of audio heard through their devices. In some cases VZ Navigator may not be heard. In the event it is not heard, please go to "Preferences" > "Audio" > "Navigation Audio" > "Use Phone Speaker".

Other Products & Services - VZ Navigator 6.0

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What is VZ Navigator® Maps?
  • VZ Navigator Maps is a new and free way to find your current location, search for points of interest and obtain basic directions as to how to get to addresses. The application is free, but depending on the data plan, a user may be charged for the download of the application or the data use while using it.

    The VZ Navigator Maps application is a limited version of VZ Navigator. Among several other features, users will not be able to:
  • See visual turn-by-turn directions
  • Hear spoken turn-by-turn directions
  • See trip summaries
  • Receive traffic alerts
  • Search for Movies
  • Search for Local Events
  • Use speech recognition to search or enter an address
  • View a weather forecast and several other features only available to VZ Navigator customers

  • To upgrade to VZ Navigator, launch VZ Navigator Maps and go to "Preferences". Choose "My Account", and select "Upgrade". Options will be presented which will allow the features above.
Will I incur data charges while using VZ Navigator® Maps?
  • Data sent or received while downloading and using VZ Navigator will be billed according to your data package. Please check with your Account Owner to find out what type of data package you have.

    In the event that you do not have a data package, you will be charged at a rate of $1.99 per MB.

    Business customers: Please contact your Wireless Program Administrator for information about your current data package.
How do I sort by distance after searching with VZ Navigator® 6.0?
  • Bing search allows VZ Navigator® customers access to millions of points of interest. The default search is to search be relevance to the search term in the search box. This means that points of interest with the search term in the listing will appear before results that are similar to or related to the search term.

    To sort by distance:
    1. Enter your search term at the box in the top and select the orange search button.
    2. After the results are shown, press the "Options" button and choose "Sort by Distance".
How long does a VZ Navigator® 1-Day or 7-Day pass last?
  • This non-recurring billing option allows the user to access the full functioned VZ Navigator® for one day (24 hrs from the time of purchase) or seven days (168 hrs from the time of purchase). Customers using this service level will not be charged for application data use.
How do I delete a Favorite / Recent point of interest in VZ Navigator®?
  • To delete a favorite / recent point of interest:
    1. From the home screen, press "Find", "Favorite" (or "Recent Searches").
    2. Select, but do not press, the item you wish to delete.
    3. Press the "Options" button and choose "Delete".
How do I sync my VZNavigator® Favorites and Recent Searches with VZNavigator.com?
  • You can now use VZNavigator.com to manage your favorite locations, find places to go and send them to your phone.

    To do this:
    1. From the home screen, press the "Options" button.
    2. Select "Sync with Web".

Other Products & Services - VZ Navigator: General Information

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What is VZ Navigator?
  • VZ Navigator is a mobile device application that allows you to get a map of a location, locate places of interest and get directions to any destination. With VZ Navigator you get the following:
  • Visual and voice turn-by-turn route directions during your trips
  • Notification of current traffic conditions ahead on your route
  • Alternative detour routes around traffic congestion on the roads ahead
  • Maps that show your route on a trip, where you are currently located, and any location that you are interested in viewing
  • Search tools to locate businesses, movies, events, and other points of interest (POI).
  • Weather forecasts that show current and expected weather over the next week in any area
  • Pedestrian navigation
  • Bookmarks to save your favorite locations and recent searches to easily reuse again
  • Place messages that you can send to and receive from other VZ Navigator users containing geographic information to create maps and get directions to a location
  • Automatic speech recognition for hands-free navigation while driving
  • Updates posted to your Facebook page with your current location
  • Personal preferences to customize how VZ Navigator operates on your mobile phone
  • Roadside Assistance option from Verizon Wireless
How can I get VZ Navigator?
  • VZ Navigator is available in the Media Center catalog under the Get Going category on your device. For BlackBerry® users, VZ Navigator is available via the BlackBerry Internet Browser via VZStart or Application Center. A link to download the application can be found on the VZStart homepage on Windows Mobile devices. Select Android™ and Palm® devices will have the application pre-loaded.
How do I set up VZ Navigator?
  • The first time you launch VZ Navigator after you download it to your device, you will be asked to purchase a service option and accept End User License Agreements. After this, you will be able to establish your location privacy settings. VZ Navigator will remind you to set the Position Location function on your phone to Location On. See the instructions below to see how to change this setting.
What phones can use the new version of VZNavigator?
  • VZ Navigator can be used on several devices. Check the Verizon Wireless website for an updated list of devices that are supported by the latest version of VZ Navigator.
How do I upgrade to the latest version of VZ Navigator?
  • While viewing the main screen of the application, select Options (or Menu for BlackBerry users), then select Check for Updates. If a newer version is available the application will commence updating. Otherwise, VZ Navigator will simply confirm that your version is up to date.

    Note: Unless you have an unlimited data plan, you may incur data usage charges during download of the application to your device.

    Alternatively, you can go to Media Center or VZStart from your devices browser to see if there is a new version available.
Where can I use VZ Navigator?
When am I charged data usage with VZ Navigator?
  • Data charges apply to downloading and using VZ Navigator and will be billed according to your data package.
How will VZ Navigator affect my phone's battery life?
  • The impact on the battery life is negligible; however, to optimize your battery life Verizon Wireless recommends that you use a vehicle power charger when using VZ Navigator for turn-by-turn directions.
What are announcements?
  • Announcements notify users of new features or available VZ Navigator upgrades. You will have the option to accept or decline the upgrade. In the event you accept the upgrade, the updated application will be downloaded. Depending on your data plan, you may be charged for this download.
How do the various Route Types differ?
  • Fastest routes are selected based on estimated travel time. They are faster to drive but can be longer in distance. “Shortest” routes are selected based on total travel distance. They can take longer to drive due to speed limits. “Simplest” routes contain the fewest possible turns but may take longer to drive and may be longer in distance than other route options. From the main screen in VZ Navigator, select Options (or Menu for BlackBerry users) > Preferences > Navigation > Trip Settings > Route Type to select your preference.
What does (Grid) or (List) mean in the Preferences: Display Themes option?
  • A Grid style display theme presents the main VZ Navigator screen as a set of icons that may be scrolled in any direction using the navigation key.
    1. To make a selection, press the OK button.
    2. A List style presents the main screen in a vertical list format. Use the arrow keys to scroll up or down and make your selection using the OK button or the right navigation key.

    Note: This feature is not available on BlackBerry devices.
How do I switch between English Imperial (feet and miles) and Metric (metres and kilometers) units?
  • Follow these instructions to switch between English Imperial and Metric units:
    1. From the main screen in VZ Navigator, select Options (or Menu for BlackBerry users).
    2. Then select Preferences.
    3. Select General.
    4. Use the navigation keys (or the trackball for BlackBerry Users) to select Metric Units and select Set (Left Soft Key) so that the box next to the option is checked for Metric units and unchecked for English units.
    5. Press OK to save the setting.
How do I show/hide category icons when viewing Recent Searches or Favorites lists?
  • Follow these instructions to show/hide category icons:
    1. From the main screen, select Options (or Menu for BlackBerry users).
    2. Then Preferences.
    3. Select General.
    4. Use the up and down navigation key (or trackball for BlackBerry users) to select Show Recent/Favorite Icons.
    5. Select Set so that the box next to the option is checked to show the icons or unchecked to hide them.
    6. Press OK (or the trackball for BlackBerry users) to save the setting.
Can I see the GPS coordinates while viewing a location’s detailed info?
  • Yes, follow these instructions if you have VZ Navigator 4.0 or 4.5:
    1. From the main screen, select Options (or Menu for BlackBerry users).
    2. Then Preferences.
    3. Select General.
    4. Use the up and down navigation key (or trackball for BlackBerry users) to select Show Place Coordinates.
    5. Select Set (Left Soft Key) so that the box next to the option is checked.
    6. Press OK (or the trackball for BlackBerry users) to save the setting.
Where can I find information about the latest version of VZ Navigator?
  • You can learn more about the new features of VZ Navigator including enhanced user interface, introduction of social networking with Facebook, integration with Roadside Assistance, and enhanced points of interest functionality by visiting the VZ Navigator page.

Other Products & Services - VZ Navigator: Navigation

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I can't hear the audio directions. Why?
  • The Volume may be turned down. Please check your audio settings.
    1. Make sure that you increase the device’s master volume.
    2. Use VZ Navigator’s Menu > Preferences > Audio > Navigation Volume to see that it is not set to Mute or is too low to hear.
    3. If your device allows simultaneous use of Bluetooth and application audio, please use the Preferences > Audio > VZ Navigator Audio is set to Use Phone Speaker.
    4. If your device is connected to a Bluetooth headset, please check the volume settings on that device. Optionally, turn off your Bluetooth device and check for VZ Navigator audio there.
Can I change the voice used in navigation?
  • Follow these instructions to change the voice:
    1. Yes. From the main screen, select Menu.
    2. Then Preferences.
    3. Select Audio.
    4. Then Navigation Voice.
    5. Use the navigation key (or trackball) to select the voice you want to use.
    6. Press OK to save the setting.
Can I ensure that a route is traversable by truck?
  • VZ Navigator has a limited capability to use Truck routing. VZ Navigator will route around major roads that have posted "Trucks Not Allowed".
    1. From the main screen, select Menu.
    2. Then Routing Options.
    3. Select Truck.
    4. Press Save. VZ Navigator will now default to limited Truck routing. You can optionally change this setting on each route from the navigation screen using the Route Options menu.
Can I get a route for bicycling?
  • Yes. VZ Navigator has bicycle routing.
    1. From the main screen, select Menu.
    2. Then Routing Options.
    3. Select Bicycle.
    4. Press Save. VZ Navigator will now default to Bicycle routing. You can optionally change this setting on each route from the navigation screen using the Route Options menu.
Can I get a walking path?
  • Yes. VZ Navigator has pedestrian routing.
    1. From the main screen, select Menu.
    2. Then Routing Options.
    3. Select Pedestrian.
    4. Press Save. VZ Navigator will now default to Pedestrian routing. You can optionally change this setting on each route from the navigation screen using the Route Options menu.
Can I tell the route to avoid highways, toll roads, and/or HOV (carpool) lanes?
  • Yes.
    1. From the main screen, select Options (or Menu for BlackBerry users).
    2. Then Preferences.
    3. Select Navigation.
    4. Choose Trip Settings.
    5. Then Avoid.
    6. Use the navigation key (or trackball for BlackBerry users) to highlight an option you want to change, and select Set to toggle the option on or off. A checked box means that your routes will be calculated to avoid that type of road.
    7. When done, press OK to save the settings.
Can I change the sort of audio prompts used during navigation?
  • Yes.
    1. From the main screen, select Options (or Menu for BlackBerry users).
    2. Then Preferences.
    3. Select Navigation.
    4. Choose Navigator Audio.
    5. Use the navigation key (or trackball for BlackBerry users) to select the sort of prompts you want to use.
    6. Press OK to save the setting.
How do I change the navigator volume?
  • Follow these instructions to change the navigator volume:
    1. From the main screen, select Options (or Menu for BlackBerry users).
    2. Then Preferences.
    3. Select Navigation.
    4. Choose Navigator Volume.
    5. Use the navigation key (or trackball for BlackBerry users) to select the desired volume level for navigator audio prompts.
    6. Press OK to save the setting.
Can I specify how soon the next turn is shown?
  • Yes.
    1. From the main screen, select Options (or Menu for BlackBerry users).
    2. Then Preferences.
    3. Select Navigation.
    4. Then scroll down to select Show Next Turn.
    5. Use the navigation key (or trackball for BlackBerry users) to select whether to always show the next turn or only show it when it's nearby.
    6. When done, press OK to save the setting.
What happens if I miss a turn, or if I know a better way?
  • If you miss a turn, or if you go off route, VZ Navigator will automatically find a new route and download it. Find a new route and download it. If you miss multiple turns, VZ Navigator will ask you if you want to continue your route. Select Yes to continue or No to exit navigation.
Can I place a call while navigating?
  • Yes. At any time you can press the Send key to place a call. You can call your destination, someone in your phone book, or dial any number.

    Note: Navigation will be suspended during the call. At the end of the call, VZ Navigator will determine your location and will continue navigating to your destination. It may be necessary for VZ Navigator to contact the server to update the directions, which will incur airtime.
What happens if I receive a call while navigating?
  • Navigation will be suspended during the call. At the end of the call, VZ Navigator will determine your location and will continue navigating to your destination.

    Note: That it may be necessary for VZ Navigator to contact the server to update the directions.

Other Products & Services - VZ Navigator: Mapping

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What is Maps?
  • The Maps feature is accessible from the main screen of VZ Navigator. Maps provide the ability to select a location and view maps of the selected location.
Can I get a map of any address?
  • Yes, using Maps, you can display a map of any address within the US if it is in the VZ Navigator database.
Can I pan and zoom the map?
  • Yes, in VZ Navigator, you can pan the map by pressing the Navigation Key up, down, left or right. You can zoom into the map by pressing the OK button, then scrolling left or right to the appropriate zoom level and pressing OK again.
What does ID - Cursor mode allow me to do?
  • In cursor mode, you can scroll to a nearby place, and click ID to determine the address of the location you select.
Can I make the Follow Me map place the direction I'm traveling at the top?
  • Yes.
    1. From the main screen, select Options (Right Soft Key).
    2. Choose Preferences.
    3. Select General.
    4. Use the up and down Navigation Key to select Heads Up in Follow Me.
    5. Press Set (Left Soft Key) so that the box next to the option is checked.
    6. Press OK to save the setting.

Other Products & Services - VZ Navigator: Turn Maps

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What is Navigation Preview?
  • Select Navigation > Preview from the home screen. It offers a turn by turn directions list for the route you are searching for. maps are detailed maps of turns provided in VZ Navigator that give you a better idea of what to expect when making a turn.
How do I find a business around my location?
  • The Find button at the bottom of the screen will help you search for places of interest such as restaurants, gas stations and ATMs.

Other Products & Services - VZ Navigator: My Places

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Can I save favorite places?
  • Yes, VZ Navigator allows you to store your Home address and Work address. In addition, you can save any search result, or any address you enter, into your favorites by selecting Options (or Menu for BlackBerry users) and then selecting Save (or Add for BlackBerry users) to Favorites.
How do I find a location that I recently looked up?
  • All of your recent activities are saved in Recents. To view locations:
    1. Select Navigate.
    2. Select Destination.
    3. Select Recents.

    Recents are ordered from the most recent to the least recent.

Other Products & Services - VZ Navigator: Place Messages

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Note: Place Messaging is not available on BlackBerry

What is Place Messaging?
  • Place Messaging allows you to send location-enabled messages, with your own customizable text, to other Verizon Wireless subscribers.

    Meeting for dinner? Search for the restaurant & send them a Place Message with the location. If the recipient has VZ Navigator too, they can automatically get turn-by-turn audible driving directions to the destination. When using Place Messaging, you will be charged at the standard text message rate.
What is my default "Place" in the sent message?
  • The default for "Place" in any Message you send will be your current physical GPS location as identified by the service. To change the default setting to any other location you must go to the "Place" field and select an alternate location. If you do not want to include any location information in the text message do not send a "Place" message through VZ Navigator.
How do I send a Place Message from the device?
  • Follow these instructions:
    1. Select Share from the VZ Navigator main menu to show the Share window.
    2. Select Share Place to show the Share Place window with fields to enter one or more message recipients, a location, and a message.
    3. Select one or more recipients for the place message by completing one of the following procedures:
    • Typed Recepient List
      1. Select the To field to show the Share Place window with Add Recipient entry fields.
      2. Select an Add Recipient field to set the window focus.
      3. Type the phone number or e-mail address of the recipient.
      4. Select the Return key if you want to add another recipient.
      5. After entering the last recipient’s phone number or e-mail address, press the [Back] key to show the Share Place window with commands in the footer area of the window.
      6. Select Done. Each recipient phone number or e-mail address appear in the To field separated by a semi-colon.

    • Contacts List
      1. Select "Contacts" to show your device’s Contacts list.
      2. Select a contact from the list.
      3. Select the contact’s e-mail address or device number to include in the recipient To field.
      4. Select the arrow to the right of the To field to see the entire list of recipients you selected for the message.
      5. Select the Place field and select a location to include in the place message.
      6. Select Message and type a message up to a maximum of 160 characters to include in the place message.
      7. Press the Back key to hide the keypad and select Share. You will see a message that your Place Message has been sent.
How do I clear my Inbox or Sent Messages?
  • Follow these instructions:
    1. From the VZ Navigator main screen, select Share (with the right soft key).
    2. Then select Inbox.
    3. Select the Erase icon at the bottom of the screen to complete the process.
How do I find incoming Place Messages?
  • Follow these instructions:
    1. Select Share from the VZ Navigator main menu.
    2. The third option on the list, Inbox, is followed by numbers in parentheses indicating how many new messages are new and how many total messages are in your Inbox.
    3. Select Inbox to view messages.
How do I check for new Place Messages?
  • Follow these instructions:
    1. Select Share from the VZ Navigator main menu.
    2. The number of current unread and total place messages appears next to the Inbox option.

Other Products & Services - VZ Navigator: Privacy Settings/Enabling Location

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What are locations privacy settings?
  • The first time you launch VZ Navigator, you will be prompted to set up your location privacy settings. Location privacy settings define when and how VZ Navigator is permitted to get your location. Each location-enabled application has its own location privacy settings. Location privacy settings may be set to one of three values, Always Allow, Always Ask or Always Deny or Allow, Prompt, or Deny (for BlackBerry users). In addition, you can set up the days of the week and times of the day when VZ Navigator can get your location.
  • If the location privacy settings are set to Always Allow (or Allow for BlackBerry Users), VZ Navigator will not ask you if it can get your location. Any time you use VZ Navigator to get directions somewhere, to look for things around you or to display a map, the application will do this without asking your permission.
  • If the location privacy settings are set to Always Ask (or Prompt for BlackBerry users), then any time you use VZ Navigator to get directions somewhere, to look for things around you or to display a map, the application will ask you for permission to get your location.
  • If the location privacy settings are set to Always Deny (or Deny for BlackBerry users), then VZ Navigator will not get your location.

  • For VZ Navigator, given that no one else will be able to access your location information, Always Allow (or Allow for BlackBerry users) is the recommended location privacy setting.
How can I tell if my phone is enabled to get my location?
  • If the location icon on the status looks like this , your phone is enabled to get your location.

    If it looks like this , your phone is not enabled to get your location and VZ Navigator will not work correctly.
How do I set up my location privacy setting?
  • The first time you run VZ Navigator, you will be asked to accept an End User License Agreement. After you accept it, VZ Navigator will present you with a screen where you can set up your location privacy settings.

    If you want to be able to use VZ Navigator any time, without being asked for permission to get your location, don’t make any changes on the screen and select OK. If you want to make any changes, scroll to the appropriate fields, make the changes, and then press OK.
Can I change my location privacy settings later?
  • Yes. You can make changes in one of two ways. First, you can download the free Media Center application called Location Management. It is located under Get Going. Location Management will allow you to change the location privacy settings for any location-enabled application you download to your phone.

    For BlackBery users:
    1. From the BlackBerry home screen, select Options.
    2. Select Advanced Options.
    3. Select Applications.
    4. Select VZ Navigator.
    5. Press the Menu key and select Edit Permissions.
    6. Expand Connections.
    7. Select Location (GPS) and set privacy setting to Allow, Prompt, or Deny.
How do I enable my phone to get my location?
  • Before you use VZ Navigator, your phone’s Position Location function must be enabled. This needs to be done only once. The following steps indicate how to enable your phone’s Position Location function. Note: VZ Navigator must be off to complete the following steps:
    1. Press the OK button.
    2. Access the phone’s Settings & Tools Menu.
    3. Scroll to System and press OK.
    4. Scroll to Location and press OK.
    5. Scroll to Location On and press Select (the right soft key). The icon on the status bar will change to .

    Note: BlackBerry users should follow the directions below to enable the phone's Position Location function.
    1. Select Options.
    2. Select Advanced Options.
    3. Select GPS.
    4. Select GPS services and change the option to Location On.
If I turn Location On, can anyone find my location?
  • No. It does not allow anyone to locate the phone. You must still opt-in to a location application before the application can locate the phone’s location.
If I turn Location On, will they still be able to find me if I dial 9-1-1?
  • Yes. 9-1-1 operators will be able to locate you regardless of whether the switch is set to E911 Only or Location On.

Other Products & Services - VZ Navigator: Website

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How do I log-on to vznavigator.com?
  • For Verizon Wireless customers who already have a Media Center website password, the same password may be used to log-in to the VZ Navigator website. Verizon Wireless customers who do not have a password, they may sign-up on the VZ Navigator website by clicking on the Sign-up button.
What do I do on the phone to synchronize with the VZ Navigator Web Site?
  • Start VZ Navigator and select Menu Select Sync with Web to perform the synchronization.
Can I plan a trip on vznavigator.com and send it to my phone?
  • No. However, addresses representing origins or destinations may be sent to the phone from the VZ Navigator website and a trip may be planned directly on the handset.

    Note: The above feature is not available on BlackBerry devices.
What does "Update Phone" do?
  • This feature allows you to look up locations online and transfer them to your phone. Click Update Phone to synchronize locations found on the web with the places stored on your phone.

    Note: The above feature is not available on BlackBerry devices.
What do I do if I've forgotten my password?
  • Next to the Login button on the VZ Navigator website, there is a link that says, Forgot your password? Click the link and a secure procedure will guide you to recovering or replacing your password.

Other Products & Services - VZ Navigator: Troubleshooting

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Every time I try to use VZ Navigator, it tells me that it can’t get my location. Why?
  • It is possible that your phone is set to get your location only when you dial 9-1-1. Look on the status bar at the top of your phone. If the icon looks like this , your phone is not enabled to get your location, and VZ Navigator will not be able to get your location. See the instructions above to see how to change this setting.
I get an error message that says "You did not allow VZ Navigator to locate you at this time". What does this mean, and how do I fix this?
  • This means that you are trying to use VZ Navigator outside of the timeframe contained in your location privacy settings.

    You can change this setting in one of two ways. On your handset, you can download the free Media Center application called Location Management. It is located under getGoing. When you launch Location Management, you can select VZ Navigator and change the settings.

    Note: BlackBerry users can make this change in the VZ Navigator Application Permissions.
Every time I try to do something, I get a message saying "Do you allow VZ Navigator to locate you for 4 hours? 1. Yes, 2. No, 3. Help".
What does this mean, and how do I fix this?
  • This means that your location privacy settings are set to Always Prompt. VZ Navigator will ask you if you will allow it to acquire your current location.

    You can change this setting in one of two ways. On your handset, you can download the free Media Center application called Location Management. It is located under getGoing. When you launch Location Management, you can select VZ Navigator and change the settings.

    Note: BlackBerry users can make this change in VZ Navigator Application Permissions.