FAQs


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Wireless FAQs

Features and Optional Services

Features

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Would #DATA be useful to me if I don’t have a PDA or Smartphone?
  • Yes; data usage includes domestic and international text messages, kilobyte usage, IN Text messages, IN Pix/Flix messages and Other Pix/Flix messages. Please note you will not receive information regarding minutes of use information.
How do I know what minutes are included in #MIN if I am on a SharePlan?
  • You have the option to listen to the total SharePlan minute usage after hearing your individual usage. A second free text message will be sent to your handset with the minute usage for your SharePlan.
Can I use #PMT to make a one time credit card payment?
  • Unfortunately, that functionality is not yet available through #PMT or within Verizon Enterprise Center. However, if you have access to the "Payments" tab*, you may make recurring payments online, and can explore some of our other payment options, such as automatic bill pay.

    *Please note that not all Verizon Enterprise Center users will be able to access this page. Access to the page is determined by the role you were assigned in Verizon Enterprise Center. For more information, please contact your company administrator.
What if I don't know the billing Zip code of my credit card when making a #PMT payment?
  • Please contact your SPOC or office manager to get the credit card billing Zip code. If you are unable to verify the credit card billing Zip code, visit the "Payments" tab* or call Customer Service at (800) 922-0204 for more information about payment options.

    *Please note that not all Verizon Enterprise Center users will be able to access this page. Access to the page is determined by the role you were assigned in Verizon Enterprise Center. For more information, please contact your company administrator.

3-Way Calling

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How do I set up 3-Way Calling?
  • To Initiate 3-Way Calling:
    1. While on the first call, dial the 10-digit number of the second person.
    2. Press "Send;" the first person is automatically put on hold while the call is made.
    3. When the second person answers, press "Send" to create a conference call.
    4. If the second person does not answer, press the "Send" key twice to end the connection and go back to the first person.
    5. To end both conversations completely, press the "End" key.
Can I turn a call waiting call into a 3-Way call?
  • No, but you do have the option to speak to the second caller by pressing "Send". To return to the first call, press "Send" again. To switch between the two calls, press "Send".
What are the airtime charges for 3-Way Calling?
  • Airtime charges apply for all three calls while all parties remain on the line in accordance with your Calling Plan.
What happens if someone calls while I am using 3-Way Calling?
  • If someone tries to call you while a 3-Way call is in progress, they will either hear a busy signal or will be forwarded to your voice mail. If you have activated call forwarding, the call will be forwarded immediately.
While on a 3-Way call, how do you release one call and continue with the other?
  • To disconnect one or both parties, ask them to hang up.

411 Search

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How do I reach 411 Search Service?
  • Press "411" and then "Send" on your wireless phone.
Do I need to sign up to use 411 Search Service?
  • No, simply press "411" on your wireless phone.
What is the cost to use 411 Search Service?
  • You will be charged $1.99 plus airtime. Other charges will continue to apply in accordance with your Calling Plan.
What services are available when I dial 411 from my wireless phone?
  • You can receive a variety of information, including:
  • Local and National Directory Assistance - Request phone numbers around the corner or across the country.
  • Yellow Pages Category Search - Search by name or business type.
  • Movie Listings - Find out what's playing and where including theater names, show times, ratings and more.
  • Restaurant Listings - 411 Search operators can assist you in finding nearby restaurants.
  • Professional Sports Scores - Keep up with your favorite team(s).
  • Local Events - Find information regarding local events for major metropolitan locations.
  • International Directory Assistance - You can receive U.S., Canadian, and Puerto Rican phone numbers.
  • Stock Quotes - 411 Search operators will search by major exchanges' stock symbol and provide the most recent/current stock price (updated every 15-20 minutes).
  • Reverse Directory Search - 411 Search operators will search for and provide the published name and address for up to 3 listings requested by telephone number.
What Enhanced Services does 411 Search offer?
  • Restaurant listings, movie listings, category search, sports scores, weather information, reverse search, local events, horoscopes and stock quotes.
How many requests can be made on each call to 411 Search?
  • During a single call, you may request three selections from the menu of services offered under 411 Search.
How many numbers can I get information on during one call to 411 Search?
  • You can make up to three inquiries on each call.
Will the 411 Search service connect me to the requested number?
  • Yes. In addition to providing you with the requested number, 411 Search can complete the call.
Do I get charged if the call disconnects when the 411 Search operator transfers my call?
  • Airtime charges for the call apply once the 411 Search operator answers the call.
How do I have a text message sent from 411 Search with my listing’s information?
  • Once the listing information is provided, you will be prompted to press "1" to receive a text message of the listing. If you press "1," you will also be asked if you would like to set this preference for all future calls. If you do so, you will automatically receive a text message everytime you call 411 Search. If you do not, you will be prompted with each 411 Search call to receive a text message.
How do I cancel my 411 Search text message preference?
  • You can cancel the automated text message for future calls by asking a 411 operator to change the 411 text preference settings or by hitting "Reply" to the text you receive and typing "Cancel" to stop receiving automatic messages on all future calls.

    * Reply text message is not available in the following areas: DE, FL, HI, KS, MA, ME, MI, NH, OK, RI, VT and Washington D.C.
How do I receive driving directions to my listing through 411 Search?
  • You can only receive driving directions if you are a VZ Navigator customer. After you hear the listing information, you will be prompted to press "1" to receive free driving directions message sent to your VZ Navigator or to press "2" to have a text message sent.

    If the text message preference is set, you will only be prompted to press "1" to receive free driving directions message sent to your VZ Navigator.

    Notes: Standard text message charges apply. No additional charges to have directions sent. RIM and Window Mobile devices are excluded from receiving driving directions.

Basic Voice Mail - Voice Mail Information

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I want to learn more about Voice Mail.
  • Learn how to program and use your voice mail

    Note: Voice Mail may not be available in some areas. Voice Mailboxes not set up within 45 days will be cancelled. Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the set-up tutorial. Airtime and other charges will be incurred when using Voice Mail from your wireless phone. Mobile to Mobile Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail. Verizon Wireless is not liable for missed messages, or deletions of messages from your Voice Mailbox, even if you have saved them.
Is there a way to access my Voice Mail messages without having to enter my password each time?
  • Yes, by reformatting the Voice Mail number on your device to automatically include two pauses and your password. Once you’ve made this change, you won’t have to enter your password in order to listen to your Voice Mail messages.

    Refer to these device-specific steps for reformatting your device’s Voice Mail number.

Basic Voice Mail - Setting up from your Wireless Handset

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How do I set up my Voice Mail?
  • To set up your Voice Mail, press *VM (*86), then SEND. Follow the set-up tutorial, which will walk you through selecting a password, and recording both a voice signature and greeting for your Voice Mailbox. Please note: If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

    Note: Voice Mail may not be available in some areas. Voice Mailboxes not set up within 45 days will be cancelled. Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the steps listed above. IN Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail.

Basic Voice Mail - Message Retrieval

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How do I access my Voice Mail to retrieve messages?
  • To access your Voice Mail, *VM (*86), then SEND. Follow the prompts to enter your password and retrieve your messages. If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

    Note: Airtime and other charges will be incurred when using Voice Mail from your wireless phone. IN Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail. Verizon Wireless is not liable for missed messages, or deletions of messages from your Voice Mailbox, even if you have saved them.
How do retrieve my Voice Mail messages if I am not using my wireless phone or am outside of the service area?
  • To access your Voice Mailbox outside the Verizon Wireless network or from any touchtone phone:
    1. Dial your 10-digit wireless number.
    2. Press # to interrupt your greeting.
    3. Enter your password, then press #.
Why isn't my Voice Mail message indicator working?
  • Your message indicator will not work if you are outside of the Verizon Wireless all-digital (1x) network, or if your message indicator is turned off.

    To verify that your Voice Mail message indicator is On:
    1. Access your Voice Mail.
    2. From the Main Menu, Press option 4 for Personal Options.
    3. Press 1 for Message Waiting Indicator On/Off.
How can I access my Voice Mail while outside of the service area?
  • To access your Voice Mailbox outside the Verizon Wireless network or from any touchtone phone:
    1. Dial your 10-digit wireless number.
    2. Press # to interrupt your greeting.
    3. Enter your password, then press #.
Can I save my old Voice Mail messages?
  • Yes, Voice Mail messages can be saved for 21 days.
How can I reset the mailbox so that new user can start with a fresh one?
  • Resetting the mailbox will require a Customer Service Representative to remove that feature from your account, and then re-add it. Please call Customer Service at (800) 922-0204 for assistance.
Can I use pause dialing to have my voicemail password automatically entered when I call my voicemail?
  • This depends on which handset you have. Consult your device’s equipment guide, or call Customer Service at (800) 922-0204 to find out if your device will allow you to do this.

Basic Voice Mail - Password Reset

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One of our users forgot his Voice Mail password. How do I reset it?
  • To reset your Voice Mail password:
    1. Go to the Account Maintenance* tab.
    2. Find the wireless number that requires the reset.
    3. Click on the VM Password link next to the number.
    4. Follow the prompts.

    *Please note that not all My Business Account users will be able to access this page. Access to the page is determined by the role you were assigned in My Business Account. For more information, please contact your company administrator.

Basic Voice Mail - Time Saving Tips

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When I call another Verizon Wireless subscriber and get their Voice Mail, is there a way that I can skip right to the beep to leave my message faster?
  • Yes, there is a way to skip right to the beep to leave your message faster. When you call most Verizon Wireless subscribers, press the * key when you hear their message begin to play, and then leave your message.
Any other Time Saving Tips?
  • Yes. See the Time Saving Tips Chart below.

    While Listening to a Message, Press:
  • 1 - Rewind
  • 1-1 Rewind to beginning of message
  • 2 - Pause
  • 3 - Fast Forward
  • 3-3 Fast Forward to end of message
  • 4 - Slower
  • 5 - Envelope Info (date/time message was sent)
  • 6 - Faster
  • 7 - Delete Message
  • 9 - Save Message
  • * - Cancel/Exit
  • 0 - Help
  • # - Finish/Skip

  • After Listening to a Message, Press:
  • 6 - Forward**
  • 7 - Delete
  • 8 - Reply**
  • 9 - Save
  • 0 - Help

  • **Forward/Reply only works with other Verizon Wireless Voice Mail subscribers in your own area.

Basic Voice Mail - Voice Mail Archival

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Can I retrieve deleted Voice Mail messages?
  • No, once a Voice Mail has been erased, the message is permanently deleted from the Voice Mail network. Please use the Archiving option to permanently save important messages.
Can I have a permanent copy made of a Voice Mail message?
  • Yes, permanent copies of your Voice Mail messages can be made in many ways but you can have CBW Productions, Inc. make a copy for you at a minimal fee. Go to the CBW Productions website and click on "Verizon Wireless Customers". This is not a Verizon Wireless service and before any Voice Mail Messages can be copied, you must register with CBW.

    If you do not have Internet access, you can contact CBW directly and place a phone order Monday through Thursday between 9am - 5pm EST at
    (800) 770-8046 or (877) 244-3222.

    Please note: In order to have a copy of your message(s) made, you will be asked to provide CBW Productions, Inc. with your mobile phone number and Voice Mail password so they can access your mailbox. The message(s) you wish to have copied must still be present in your Voice Mailbox. If a message has already been deleted, it cannot be retrieved or copied. Your Voice Mail messages cannot be enhanced, therefore any copies will be exactly what you hear in your mailbox; if the message that was left for you is garbled, the copy of the message will be as well. This archival service is not available for SMS (text) messages.
How much does it cost to have a message copied?
  • Messages Saved as MP3 Files and Delivered via E-mail*

    Cost = $5 per message

    *Due to firewall restrictions, etc., there is a limit of 10 messages per mobile phone number per month for MP3 delivery. Orders will be processed within 5 business days from the time that the order is placed.

    Messages Saved to CD or Cassette

    Number of Messages Cost
    1-3 $20.00
    4-6 $30.00
    7-10 $40.00
    11-21 $55.00
    22 Messages and up $Contact CBW Productions, Inc. for a price quote

    Additional Information:
    1. All prices listed above include CD or cassette tape and shipping. FedEx or Priority Mail is available upon request and requires additional shipping charges.
    2. There is a 40 message archival limit per mobile phone number per month.
    3. Message recordings in excess of 60 minutes will incur additional processing fees of $100 per hour (billed in 15-minute increments).
    4. Orders will be processed within 5 business days from the time that the order is placed.

Basic Voice Mail - Visual Voice Mail

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What is the difference between Basic and Visual Voice Mail?
  • Voice Mail Service Basic
    (included)    		 Visual*
    ($2.99)
     Storage Capacity 20 messages 40 messages
     Duration 3 minutes 5 minutes
     Retention 21 days 40 days
     Distribution Lists 15 20
     Distribution Members 10 50
     Greetings
     (1 Personalized & 1 Extended Absence)    		 √ √
     Caller ID Based Greetings -- 10
     Pager Notification √ √
     English/Spanish Prompts √ √
     Call Return -- √
     Fax -- √
     Personal Operator -- √

    *Device Dependent
How do I sign up for Visual Voice Mail?
  • You may add this feature through My Business Account or by calling Customer Service at (800) 922-0204.
    To add Visual Voice Mail using My Business Account:
    1. Go to the "Account Maintenance"* tab.
    2. Find the wireless number that you want to update.
    3. Select "Add/Remove Features" in the drop down next to the wireless number you want to update.
    4. Click the "Continue" button.
    5. Follow the prompts.

    *Please note that not all My Business Account users will be able to access this page. Access to the page is determined by the role you were assigned in My Business Account. For more information, please contact your company administrator.
What happens to my messages when I upgrade from Basic to Visual Voice Mail?
  • Your existing messages will be transferred.
What happens when I change from Visual Voice Mail to Basic Voice Mail?
  • When moving from Visual Voice Mail to Basic, you will lose any Caller-ID greetings; however, your standard greetings will remain.

Call Forwarding

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How do I activate Call Forwarding?
  • To activate Call Forwarding:
    1. Press *72.
    2. Enter the phone number where you want calls to be forwarded. (e.g. *72-908-123-4567).
    3. Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
    4. Press END.
How do I deactivate Call Forwarding?
  • To deactivate Call Forwarding:
    1. Press *73.
    2. Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
    3. Press END.
Can I forward my calls to another number if I don't have my phone with me?
  • Yes, please call Customer Service at (800) 922-0204 for assistance.
Can I activate Call Forwarding while I am outside of the Verizon Wireless network?
  • Call Forwarding is not available if you are outside the Verizon Wireless network.
How can I cancel my Call Forwarding when I don’t have my phone with me?
  • Please call Customer Service at (800) 922-0204 for assistance.
I activated Call Forwarding on my phone. Why are people getting a busy tone when calling me?
  • Be sure that the call was forwarded correctly using *72 + the forwarding phone number including the area code. Sometimes additional buttons are accidentally pressed while setting up call forwarding. If that happens, then the number is not recognized. Please note that calls CANNOT be forwarded to international numbers.
How does billing work for Call Forwarding?
  • Airtime charges apply to all forwarded calls in accordance with your Calling Plan, even if you forward your calls to a landline number. There is no monthly fee on most Verizon Wireless plans; however, a fee may apply on some retired plans. Long Distance is not charged on forwarded calls if you have a plan that includes Long Distance.

Call Waiting

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How does Call Waiting work?
  • When you're on call and a second call comes in, you'll hear a tone to let you know that you have another call. When that happens, you have two choices:
    1. Put the first call on hold by pressing SEND. You'll automatically be connected with the second call. To return to the first call, press SEND again.
    2. To switch between the two calls, press SEND. Or End the first call by asking the first caller to hang up. This automatically connects you to your waiting call.

    To cancel Call Waiting: Before a call, dial *70 + the 10-digit number you are calling + SEND.
How is Call Waiting billed?
  • Airtime charges are incurred on all calls answered through Call Waiting. There is no monthly fee on most Verizon Wireless plans; however, a fee may apply on some retired plans. If you have two calls going on at the same time, you will be billed airtime for both calls.
Where will Call Waiting work — will it work when I am roaming?
  • Call Waiting works within the National Enhanced Services Rate and Coverage Area. If you have an America’s Choice® plan, you will not incur roaming charges when using Call Waiting. If, however, you do not have an America’s Choice plan and Home Coverage Area is smaller than the National Enhanced Services Coverage Area, you will incur roaming charges for both calls when using Call Waiting outside of your Home Coverage Area.

    To see if your area is covered, visit the Coverage Locator.
Can I disable Call Waiting?
  • Yes, you can disable it temporarily by pressing *70 before dialing a number.

Caller ID & Caller ID Blocking

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What is Caller ID?
  • Caller ID allows you to see the caller's phone number before you take the call. Caller ID may display the number of the person calling on your wireless phone (for all unblocked numbers). It may also display the name of the person if you've stored it in your phone's memory. Calls can usually be returned by pressing one button. Visit the Caller ID Feature page for more information.
What is Caller ID Blocking?
  • Caller ID Blocking allows you to block your number from being displayed through Caller ID and can be done either permanently or temporarily. Please note that you can’t block your number from appearing when calling certain numbers, such as 800 numbers and 911.
What is City ID?
  • City ID is an enhanced mobile Caller ID service that displays the city and state information of each incoming call. For more information on City ID, visit the City ID FAQs page.
How do I block Caller ID on a per-call basis?
  • To block on a per call basis:
    1. Press *67.
    2. Dial the number you wish to call (including area code).
    3. Press "Send". The words "Private," "Anonymous," or some other indicators will appear on the called party's Caller ID device instead of your wireless number.

    Please note that calls to 800 numbers are NOT Caller ID-blocked.
Can I block Text, Pix and Flix messages?
  • Yes. Call Customer Service at (800) 922-0204 to add "VBLOCK," which will allow you to block those messages.
How can I block a restricted number from calling me?
  • Sorry, we do not offer this service at this time.
I have Caller ID block on my phone, how do I call a number that does not accept blocked calls?
  • In order to unblock information for one call only, press *82 before dialing the number. This is free of charge and will only unblock your number for that one call.
Can I see blocked numbers of incoming calls on the call detail section of my bill?
  • No, this information is not available due to privacy reasons. The text "Unavailable" will display instead of a blocked number.

Company Name ID

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What is Company Name ID?
  • Company Name ID is a service that enables your organization to define, on a line by line basis, how outbound calls from your company are presented to people you call. Each line subscribed to the Company Name ID service can be easily configured by the administrator to display a unique custom name (e.g., the company name, department name, employee’s name, etc.) on other devices enabled with Caller ID.

    In addition, Company Name ID offers a feature called Custom Number that allows your organization to change the callback number for a given line to any other phone number owned by your organization. For example, the line can display the phone number for the corporate scheduling department when a field technician calls a customer.

    Finally, Company Name ID supports attaching an image (e.g., a corporate logo) to outbound calls. The image will appear with the custom number and name on the incoming call screen of Verizon Wireless devices that are compatible with Caller ID.
What Verizon Wireless devices are capable of subscribing to Company Name ID?
  • All Verizon Wireless devices are capable of using the Company Name ID service.
Does the Company Name ID service work for all phone numbers that my organization calls, or do my customers need to have a special device?
  • All devices that display the incoming call number will display the Custom Number when receiving a call from a Company Name ID subscribed line. Additionally, all devices enabled with Caller ID will display both the Custom Number and the Custom Display Name when receiving a call from a Company Name ID subscribed line. To display a company logo or image will require a Verizon Wireless compatible device.
How do I sign up for Company Name ID?
  • Sign in to your account using My Business Account or the Verizon Enterprise Center and then follow the steps below:
    1. Select Account Maintenance (My Business Account) or Accounts & Maintenance (VEC).
    2. Select Add Remove Features.
    3. Go to the configuration page for Company Name ID to customize the name.
How do I set up my business’ Company Name ID?
  • After you have subscribed one or more lines to Company Name ID, configure each line by following the steps below:
    1. Sign in to your account using My Business Account or Verizon Enterprise Center.
    2. Click Custom Applications.
    3. Click Access Caller Name ID Services.
    4. Under the Company Name ID tab, select the desired lines. Then, go into edit mode by clicking the Edit Selected button at the bottom left-hand side of the screen.
    5. For each line, enter the desired configuration for Custom Number, Long Display Name, Short Display Name and Logo / image.
How much does Company Name ID cost?
  • Company Name ID is $1.99 per line per month.
Can I use a toll-free number as the number that displays using Company Name ID?
  • Yes, Company Name ID can support toll-free numbers, but the name may not always appear. This is because Company Name ID retrieves its data from various carrier databases, and not all databases support toll-free numbers.
I want to use a business logo with Company Name ID. Are there parameters around the file type and size of the image I can upload on My Business Account or Verizon Enterprise Center?
  • These are the parameters you must follow when uploading a logo for use in Company Name ID:
  • File formats: JPG and PNG only
  • Maximum file size: 2 MB
  • Maximum height / width: 10,000 x 10,000 pixels
What is Caller ID?
  • Some Verizon Wireless services allow you to determine how your name, mobile number and other personal information (Caller ID) appear to the person receiving your call. Verizon Wireless does not pre-screen Caller ID information that you submit when using these services. To use these services, you must represent and warrant to Verizon Wireless that the information you provide is accurate, not intended to offend, impersonate, misinform or mislead others, and does not infringe or violate someone else’s rights or the law, rules or regulations with regard to privacy, intellectual property or otherwise.
What is spoofing?
  • You may also be able to download software applications offered by unaffiliated third party providers that manipulate or "spoof" the Caller ID that appears to the person receiving your call. Verizon Wireless does not pre-screen the third party applications that you may download. However, you should review any applicable third party terms and conditions before subscribing to or using such services.
Should I be aware of any liability issues with Company Name ID / Caller ID and spoofing?
  • Verizon Wireless has the right, in its sole discretion, to refuse to pass or to remove any Caller ID information and to investigate reports of misuse, abuse or other violations. Such violations may result in your service being limited, suspended or terminated for cause. Submitting misleading or inaccurate information to Verizon Wireless or a third party provider, or misuse of your mobile device, with the intent to defraud, cause harm or wrongfully obtain anything of value may also subject you to civil and criminal penalties.

Data Session Call Waiting (cPOP)

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What is CPOP?
  • CPOP (Circuit Precedence over Packet Data) is a new feature that has been added to all 1X-capable devices at Verizon Wireless. Unless you subscribe to Verizon Wireless’ Push to Talk feature, CPOP will allow you to receive your incoming voice calls even while you are engaged in an active data session. This feature already exists on Verizon Wireless EVDO-capable devices, but now it also will be functional when the user of an EVDO-capable device is engaged in an active 1X data session outside of the EVDO coverage area.
How do I get CPOP?
  • CPOP (Circuit Precedence over Packet Data) functionality has been automatically added to your account, so you do not need to do anything to get CPOP. It all has been done for you.
How will having the CPOP feature benefit me?
  • CPOP (Circuit Precedence over Packet Data) is a new feature that is being added at no additional cost. Prior to having CPOP-enabled on your account, any voice calls that you received while actively engaged in a 1X data session would go directly to voice mail. Now, with CPOP enabled on your account, you will have the option to answer those incoming voice calls.
What do you mean by a data session?
  • Your Verizon Wireless device comes with application software built into it. Your device is capable of receiving information such as news, entertainment, sports updates, stock quotes, etc. Additionally, your device may be able to browse the Internet, take and send pictures and/or download videos, music, games or ring tones. By performing any of these applications with your wireless device, you essentially are engaging in a data session.
How will I know that I am getting an incoming voice call when I'm engaged in a data session?
  • Your regular device notification will occur (i.e., either your ringer, or your phone’s vibrate function will activate as normal). Additionally, the display on your wireless device will indicate that you may either a) quiet the call notification or b) ignore the call and let it go to voice mail.
If I am actively engaged in a data session and get an incoming voice call, how do I answer the call?
  • The call can be answered by pressing "SEND" on your device keypad. By answering the voice call, your data session will be placed in dormant mode.
What happens to my data session when I take an incoming voice call?
  • The data session is held in dormant mode. You will be able to resume your data session upon ending the incoming voice call that you chose to answer.
How do I return to my data session after I am finished with an incoming voice call that I choose to take?
  • Unless you are using a Palm Treotm 650 Smartphone, your data screen will be displayed as soon as you have ended your incoming voice call. In the case of the Treo 650, you can return to your data session through the following steps:
    1. Complete the voice call by pressing "Hang up all" on the display.
    2. Press the "Home" key on the Treo 650 keypad.
    3. Press web icon on to re-launch data session.
How does air time billing work when I take a voice call during a data session?
  • Airtime billing for the incoming voice call will be incurred and will be billed at the rate detailed in your voice calling plan. Airtime billing for the data session will be dependent upon whether you subscribe to any additional data feature, or upon the type of data feature to which you do subscribe. Here are the options of Data Feature Subscriptions with their corresponding billing results:
    1. You do not subscribe to an extra data feature: Billed airtime for the data session.
    2. You subscribe to an unlimited data feature: You will not be billed airtime charges.
    3. You subscribe to a MB Allowance plan: If allowance exceeded, KB Usage billing applies.
    4. You subscribe to an MOU data feature: Billed airtime for data session.
What if I do not want my data session interrupted? How can I prevent an incoming voice call from interrupting my data session?
  • You have the ability to disable the CPOP (Circuit Precedence over Packet Data) feature from your device, or you can simply ignore the incoming call and let it go to voice mail. The following codes can be dialed from your device keypad to either deactivate or reactivate the CPOP feature.

    Deactivate CPOP: Dial *7650 (Prevents Voice Call from interrupting Data Session)

    Reactivate CPOP: Dial *765 (Allows Voice Call to Interrupt Data Session)

Features - General Information

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How do I add a feature to my corporate subscribers' accounts?
  • Unfortunately that option is not yet available. Please call Customer Service at (800) 922-0204 for assistance.
How do I change my ringtone?
  • To set your ringtone, follow the instructions below using your handset keypad:
    1. Press Menu.
    2. Go to Settings & Tools.
    3. Select Sound.
    4. Select Call Sounds.
    5. Go to Call Ringtone.
    6. Scroll to the ringtone you wish to use so it is highlighted.
    7. Press OK.
Am I able to use Wireless Sync with my equipment?
What kind of wireless PC card do I need for my laptop?
  • Check your laptop's manufacturer information to find out what type of card slot it has. Once you have that information, you can look at the type of card slot each wireless PC card requires in the "Features" section of the sales page.
How do I add VZ NavigatorSM?
  • VZ Navigator is available in the Media Center catalog for download to certain location-enabled phones. It is available under getGoing. Setup is easy:
    1. The first time you launch VZ Navigator after you download it to your phone, you will be asked to accept an End User License Agreement.
    2. After this, you will be able to establish your location privacy settings.
    3. VZ Navigator will remind you to set the Position Location function on your phone to "Location On".
I have features on my account I do not want. How can I remove them?
  • You can request to have the features removed by emailing or calling Customer Service at (800) 922-0204.

Features - Troubleshooting

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I get an error message that says "You did not allow VZ Navigator to locate you at this time". What does this mean, and how do I fix this?
  • This means that you are trying to use VZ Navigator outside of the timeframe contained in your location privacy settings.

    You can change this setting in one of two ways. On your handset, you can download the free Media Center application called Location Management. It is located under getGoing. When you launch Location Management, you can select VZ Navigator and change the settings.

    Alternatively, you can log into the Location Management website from your PC. Go to https://www.vzwlocationmanagement.com/llspp to view and change your location privacy settings. You can also access this website via a link from Media Center.
Every time I try to use VZ Navigator, it tells me that it can’t get my location. Why?
  • Before you use VZ Navigator, your phone’s Position Location function must be enabled. This needs to be done only once. The following steps indicate how to enable your phone’s Position Location function.
    1. Press the OK Button
    2. Scroll to Settings & Tools
    3. Scroll to Systems & Press OK
    4. Scroll to Location & Press OK
    5. Scroll to Location On and press Select (the right soft key). The icon on the status bar will change.
My Broadband Access isn't working - what should I do?
  • Please call Customer Service at (800) 922-0204 for assistance.
One of our employees is not getting email on his PDA; what should we do?
  • Advise him to call Customer Service at (800) 922-0204 for assistance with troubleshooting. Please call from a landline phone or a device other than the one experiencing technical problems.

Friends & Family

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What is Friends & Family?
  • With Friends & Family call any number, any network, any time – and never use your plan minutes!

    On qualifying plans, you can choose up to 10 Friends & Family numbers – add your friends on other networks, add your office number or home number – and receive unlimited calling with them - anywhere within the Nationwide Coverage Area. Plus, share your Friends & Family numbers with everyone on qualifying plans on your account.
What plans are eligible for Friends & Family?
  • Friends & Family is available on Nationwide for Business Line plans with 900 Anytime minutes or more, as well as Nationwide For Business SharePlans with 450 Anytime minutes or more.

    Nationwide plans offer:
  • Unlimited Mobile to Mobile to over 80 Million Verizon Wireless subscribers
  • Unlimited Nights and Weekends
  • Access to Mobile Web
How can I get Friends & Family?
  • You can get Friends & Family by going to the "Account Maintenance" tab and changing your calling plan to a Friends & Family-eligible plan.
When do changes to Friends & Family become effective?
  • Changes to your Friends & Family numbers can take up to 48 hours. Calls to and from the numbers you remove will continue to be unlimited during the day the change was made. Calls to and from the numbers you add will not be unlimited until the following day.
What type of numbers can I add to Friends & Family?
  • Your Friends & Family list can contain any valid U.S. number as well as any 800-type number, including 888, 866 and 877 (excluding 800-555-1212). Your Friends & Family list can not include directory assistance, 900-type numbers, your own wireless number or voice mail access number, or numbers from Canada, Mexico, Puerto Rico & US Virgin Islands.

    Note: Eligible Friends & Family Plans already include Unlimited Mobile to Mobile calling to other Verizon Wireless customers. Before adding someone to Friends & Family, check if they are already a Verizon Wireless customer.
How can I can I check if one of my contacts is already a Verizon Wireless customer?
  • To check if a contact is a Verizon Wireless customer:
  • Go to the "Mobile to Mobile number look-up page".
  • Enter up to three numbers to check they if are already part of the Verizon Wireless network.
  • Click on the "Submit" button. The results will display.
With Friends & Family, does each line on account get its own Friends & Family numbers?
  • No, the account shares the total number of Friends & Family numbers for which the account is eligible. Each phone does not get its own separate list of Friends & Family numbers.
How much does Friends & Family cost?
  • Friends & Family is feature available on qualifying plans at no additional monthly cost.
Will I continue to have my business or employee discounts and Friends & Family?
  • Yes, if you are currently receiving business or employee discounts, you will continue to enjoy these discounts plus the added benefit of Friends & Family on qualifying Nationwide for Business plans.

No Answer/Busy Transfer

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What is No Answer/Busy Transfer?
  • With this calling feature, you can have incoming calls answered by another phone whenever your wireless phone is busy or remains unanswered after three or four rings. With this option, your phone will ring unless you’re on it. This calling feature is not available in some areas. Airtime charges apply to all no answer/transferred calls in accordance with your Calling Plan, even if you forward your calls to a landline number.
How much does No Answer/Busy Transfer cost?
  • Airtime charges in accordance with your Calling Plan apply to all forwarded calls, even if you forward your calls to a landline number. There is no monthly fee on most Verizon Wireless plans (a fee may apply on some retired plans). Long distance is not charged on forwarded calls if your calling plan includes long distance. If your plan does not include long distance, then charges may apply.
Can I use No Answer/Busy Transfer when I am outside of the network?
  • No Answer/Busy Transfer is only available in the National Enhanced Services Rate and Coverage Area. To see if your area is covered, visit the Coverage Locator.
Can I use No Answer/Busy Transfer to forward to a long distance number or another mobile phone?
  • Yes you can, but, depending on your calling plan, long distance charges may apply.
Are there any restrictions on what numbers can be dialed with No Answer/Busy Transfer?
  • The phone number must be 10 digits long, so even if you’re forwarding to a local number make sure you include the area code.

Office Message Alert

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Can I receive a voicemail notification anywhere?
  • The Office Message Alert notification will work while customers are anywhere on the Verizon Wireless digital network.
Will I be charged every time I receive a message notification?
  • Each notification will be charged as a text message. If you subscribe to a Text Messaging bundle, each notification will count towards your bundle.
What do I need in order to use Office Message Alert?
  • You must have Text Messaging enabled and an office voice mail system with the following features:
  • Outcall notification capability
  • Push-button or touchtone dialing

Premium Voice Mail

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Do I need to set-up my voicemail box if I subscribe to Premium Voice Mail?
  • Yes, your voice mail box must be created and set up prior to using Premium Voice Mail. If you have already set-up your voice mail box, then your new and saved voice mails, settings and greetings will automatically be transferred to your Premium service.

    If you have not already set-up your voice mail box, then dial *86 from your device and follow the prompts to establish your password, name, and greeting.
How do I subscribe to Premium Voice Mail?
  • For My Verizon customers:
    1. Sign in to My Verizon select "My Services" > "My Plan" and then "Add/Remove" features.

    For Business customers:
    1. In My Business Account, go to "Account Maintenance" > "Lines & Services" and select "Add / Remove Features" in the dropdown for the desired Wireless Number.

      Or

      In Verizon Enterprise Center, go to "Accounts & Maintenance" > "Manage Wireless Lines & Services" and select "Add / Remove Features" in the dropdown for the desired Wireless Number.

    Select Premium Voice Mail, and complete the steps to add the feature.

    Premium Voice Mail is not available to Prepay customers.
How do I set up the Premium Voice Mail features?
What is the difference between the voice mail products that Verizon Wireless offers?
Can Premium Voice Mail be used with any device?
  • Yes, Premium Voice Mail is available on every device offered by Verizon Wireless.
How do I set up and manage Caller ID-based greetings for Premium Voice Mail?
  • To set-up and manage Caller ID-based greetings:
    1. Dial *86 or 10 digit MDN and enter Password.
    2. Follow prompts to Select Personal Options > Record Greetings > Caller ID-based Greetings.

    In Caller ID-based greeting menu, customers can create, modify, delete and name greetings.

Share Name ID

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What is Share Name ID?
  • Share Name ID is a free service that enables you to customize the name that others see when they receive your call on a device enabled with Caller ID.
How much does Share Name ID cost?
  • Share Name ID is a free service.
Do I have to select a name for my Share Name ID?
  • No, by default "Wireless Caller" is displayed instead of your name when any of your lines call a device enabled with Caller ID. If you do not make any changes, "Wireless Caller" will continue to be used for your organization.
Will my name show up on all outgoing calls?
  • Depending upon the service provider and/or carrier the called party is subscribed to, they may or may not be able to view your name.
I have multiple lines under the same account. Can I subscribe some of them to Share Name ID and not others?
  • Yes, you can select which lines you want to subscribe to Share Name ID.
I have multiple lines under the same account. Can I use Share Name ID to specify a different name for each line?
  • No, a single custom name is shared among all lines that have been subscribed to Share Name ID. To have individual line control, you can use a different service called Company Name ID.
What name can I use as my Share Name ID identifier?
  • Share Name ID offers you the following options for being identified in a call:
    • "Wireless Caller" (default)
    • A custom name to be shared among all lines that have opted in to Share Name ID
How do I set up or change my Share Name ID?
  • Visit the Share Name ID page within My Business Account to set up and manage your Share Name ID.
When I make changes to Share Name ID, how long does it take for the changes to take effect?
  • It can take up to 24 hours for any Share Name ID change to take effect.
What is Caller ID?
  • Some Verizon Wireless services allow you to determine how your name, mobile number and other personal information (Caller ID) appear to the person receiving your call. Verizon Wireless does not pre-screen Caller ID information that you submit when using these services. To use these services, you must represent and warrant to Verizon Wireless that the information you provide is accurate, not intended to offend, impersonate, misinform or mislead others, and does not infringe or violate someone else’s rights or violate the law, rules or regulations with regard to privacy, intellectual property or otherwise.
What is spoofing?
  • You may be able to download software applications offered by unaffiliated third party providers that manipulate or "spoof" the Caller ID that appears to the person receiving the call. Verizon Wireless does not pre-screen the third party applications that you may download. However, you should review any applicable third party terms and conditions before subscribing to or using such services.
Should I be aware of any liability issues with Share ID / Caller ID and spoofing?
  • Verizon Wireless has the right, in its sole discretion, to refuse to pass or to remove any Caller ID information and to investigate reports of misuse, abuse or other violations. Such violations may result in your service being limited, suspended or terminated for cause. Submitting misleading or inaccurate information to Verizon Wireless or a third party provider, or misuse of your mobile device, with the intent to defraud, cause harm or wrongfully obtain anything of value may also subject you to civil and criminal penalties.

Skype Mobile - General Information

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What is Skype mobile™?
  • Skype mobile is an application that lets you make or receive unlimited Skype-to-Skype calls, and make discounted international calls to mobile and landline phones, while in the U.S.
Do I need to have a Skype™ ID to use Skype mobile?
  • You can create a new Skype ID from Skype mobile or from Skype on a PC. If you are creating an ID for the first time from Skype mobile, simply select the Menu option key when prompted for your user ID / password, and you’ll have the option to create an ID.
How am I billed for Skype mobile™?
  • While there are no monthly subscription fees for Skype mobile, Skype mobile is currently only available on select BlackBerry® and Android™ 3G Smartphones with a data feature starting at $29.99.

    You can make and receive unlimited Skype-to-Skype calls and IM's from the U.S.

    Calls to U.S. numbers will be carried by Verizon Wireless, not Skype, and charged according to your calling plan.

    Calling internationally uses Skype Credit, just like it does on your PC.

    See below for more billing information.

    Call Type Usage Long Distance Charges Call Details will appear on
    Domestic Skype-to-Skype call Unlimited Not Applicable Skype Account
    International Skype-to-Skype call Unlimited Not Applicable Skype Account
    Domestic or international Skype-to-Skype IM Unlimited Not Applicable Skype Account
    Call to a domestic number (either mobile or landline) Billed according to calling plan

    Note: All included plan minutes apply accordingly (i.e. Friends & Family, Mobileto Mobile, Unlimited Nights & Weekends and Anytime Minutes)    		 Not Applicable Verizon Wireless Account
    Call to an international number outside of the U.S. (either mobile or landline) Not deducted from the Verizon Wireless calling plan. Deducted from Skype Credit Billed according to Skype long distance rates Skype Account
How much does it cost to make an International call using Skype mobile™?
  • Calling internationally uses Skype Credit, just like it does on your PC. These calls are billed according to Skype’s low international long distance rates. To learn more about Skype’s plans and set up Skype Credit, visit the Skype homepage.

    Note: Certain Verizon Wireless calling plans include long distance at no additional charge to locations outside of the United States. Before placing your call using Skype mobile, please check to see if your plan includes these calls.
Once I’ve established Skype™ Credit, can I check my balance on Skype mobile?
  • Yes, check your Skype Credit balance via menu on the Contact list screen. Balances are not updated immediately, so if you have just made a call, then the balance shown may not be accurate.
When I make a call to an international number using Skype mobile™, it rings once and then drops. Why is this?
  • Please check that you have sufficient Skype Credit and an appropriate Skype calling subscription.
Can I use Skype mobile™ on my Verizon Wireless phone when I'm traveling internationally?
How do I make a Skype mobile™ call?
  • From Skype mobile, select a contact from the home screen, select "Menu" and then "Call". If you are calling a Skype Contact, your call will come up as "Skype Call" in their caller ID. If you’re calling a U.S. mobile or landline number, your name and phone number will come up in their caller ID.
How do I receive a call using Skype mobile™?
  • Receiving a Skype call will be just like receiving a cellular phone call. Simply press "Send" to answer the call. Calls will show up as "Skype Call" in your caller ID. If you choose not to answer the call, the caller will go to your Verizon Wireless Voicemail. If you are not logged into Skype mobile on your phone, an unanswered Skype call will go to your Skype voicemail if you subscribe to this Skype service.
Who can I call with Skype mobile™?
  • With Skype mobile, as long as you're calling a Skype Contact's Skype ID, that call is included. You can also send and receive unlimited Skype-to-Skype IM's to any of your contacts anywhere in the world.
Can I sign in to Skype mobile™ and Skype on my PC at the same time?
  • Yes, you can be signed in to both. Incoming calls and IM's can be received on both.
Will Call Waiting, Call Forwarding, & Three-Way calling also work using Skype mobile™?
  • Yes, all calling features you enjoy today will work when using Skype mobile.
Will Skype mobile™ work if I have Caller ID Block on my line?
  • No, Skype mobile will not work with Caller ID Block. To use Skype mobile, you’ll need to remove Caller ID Block. To add and remove features, sign in to My Verizon.

    Business users
    To add and remove features, sign in to your respective business portal.

    My Business Account

    Verizon Enterprise Center
If I use Google Voice or another similar service, will I also be able to use Skype mobile™?
  • Yes, provided that the service is not configured to forward your mobile calls. If Google Voice or another similar service is set up to forward calls from your phone and route them elsewhere, Skype mobile will not work.
Can I call groups I’ve set up from Skype™ on my PC using Skype mobile?
  • While you can receive a group call from your Skype Contacts, you will not be able to initiate a group call using Skype mobile.
Will the contacts from my phone’s address book be integrated with my Skype™ Contact list in Skype mobile?
  • When you download Skype mobile, you'll be asked if you want to import your contacts. If you select "Yes," Skype mobile will import contacts you have saved in international format. Skype mobile will not import contacts from your phone’s address book that are not in international format. This includes all domestic, 10-digit entries.
Will I need to add the Skype™ Contacts I have on my PC to Skype mobile?
  • No, Skype mobile shows all your Skype Contacts, whether they were created on your PC or on your phone.
How do I send IM's to my Skype™ Contacts?
  • From Skype mobile, select a contact from the home screen, select "Menu" and then "Send IM".
Can I IM more than one Skype™ Contact at a time?
  • Yes, you can continue group IM's you have started on your PC and you can also create them by selecting "Add people" from Menu when you're in an IM.
Why does Skype mobile™ sometimes show IM's I've already seen as unread?
  • Sometimes Skype mobile can't tell which IM's have been viewed on other versions of Skype.
Can I share files using Skype mobile™?
  • No, files can not be shared using Skype mobile.
Can I initiate a Video call using Skype mobile™?
  • No, video calls can not be initiated using Skype mobile.
Can I use another data service while I'm on a Skype™ call?
  • Similar to the experience today, if you're in a phone conversation via Skype mobile or otherwise, you will not also be able to browse the Internet.
Can I use Skype mobile™ on my Verizon Wireless phone while I am connected to a Wi-Fi network?
  • Android™ 3G Smartphones do not allow simultaneous use of Wi-Fi and the Verizon Wireless network, so customers using Android 3G Smartphones must turn off their Wi-Fi network connection when using Skype mobile.
  • BlackBerry® 3G Smartphones allow simultaneous use of both types of connections, so customers using BlackBerry 3G Smartphones can leave their Wi-Fi network connection turned on when using Skype mobile.
Where can I check or change my Skype™ privacy settings?
  • Privacy settings set on the Skype PC client will also apply to Skype mobile. To minimize Spam sent to either your PC or your phone, follow these steps on your PC:
    1. Go to Skype in the menu bar and select "Privacy".
    2. Click on "Show advanced options".
    3. Select "People in my Contact list only", for each option.
    4. Click "Save".

Skype Mobile on Android™ Device

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How do I download and install Skype mobile™ on my Android™ device?
  • For information on downloading and installing Skype mobile on your specific Android device please visit our Knowledge Base:

  • Droid is a trademark of Lucasfilms Ltd and its related companies. Used under license.
How do I create a Skype mobile™ account on my Android™ Device?
  • Before you are able to use Skype mobile you must create a Skype mobile account. For information on creating an account on your Android™ device, please visit our Knowledge Base.

    After you have created an account you can sign in by selecting the "Skype mobile" application from the applications tab, entering your Skype name and password, and selecting "Sign in".

    You can sign out by selecting the "Events tab," within the application, select "Menu" then "Sign out."
How do I create or update my Skype mobile™ profile?
  • Your Skype mobile profile contains information such as your name, cell phone, home phone, and office phone. This information will be accessible to your contacts. To information regarding creating or updating your profile, please visit our Knowledge Base.
How do I manage my contacts in Skype mobile™?
  • You can add, deleted, block, or unblock contacts with Skype mobile. For information on managing your contacts, please visit our Knowledge Base.
How do I place a call with Skype mobile™?
  • For information on placing a call using Skype mobile, please visit our Knowledge Base.
How do I IM with Skype mobile™?
How can I check to see how many Skype™ Credits I have left?
  • You can purchase Skype Credits through the Skype homepage that can be used to make calls, and other various Skype functions. To view how many credits you have remaining, follow the instructions within our Knowledge Base.

Skype™ on BlackBerry® Devices

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How do I download and install Skype mobile™ on my BlackBerry® device?
  • For information on downloading and installing Skype mobile on your BlackBerry device, please visit our Knowledge Base.

    BlackBerry Enterprise Server® (BES) users
    For BES users, Skype mobile can be downloaded as a free application from VZStart.
How do I create a Skype mobile™ account on my BlackBerry® device?
  • Before you are able to use Skype mobile you must create a Skype mobile account. For information on creating an account on your BlackBerry device, please visit our Knowledge Base.
How do I create or update my Skype mobile™ profile?
  • Your Skype mobile profile contains information such as your name, cell phone, home phone, and office phone. This information will be accessible to your contacts. To information regarding creating or updating your profile, please visit our Knowledge Base.
How do I manage my contacts?
  • You can add, deleted, block, or unblock contacts with Skype mobile™. For information on managing your contacts, please visit our Knowledge Base.
How do I place a call with Skype mobile™?
  • For information on placing a call using Skype mobile, please visit our Knowledge Base.
How do I IM with Skype mobile™?
  • For information on Instant Messaging using Skype mobile, please visit our Knowledge Base.
How can I check to see how many Skype™ Credits I have left?
  • You can purchase Skype Credits through the Skype homepage that can be used to make calls, and other various Skype functions. To view how many credits you have remaining, follow the instructions within our Knowledge Base.

Visual Voice Mail

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Do I need to set-up my voice mail box if I subscribe to Visual Voice Mail?
  • Yes, your voice mail box must be created and set-up prior to using Visual Voice Mail.
    • If you have already set-up your voice mail box, you can skip ahead to subscribing to Visual Voice Mail by finding the icon on the device Messaging Menu for Visual Voice Mail.
    • If you have not already set-up your voice mail box, then Dial *VM (*86) and follow the prompts to establish your password, name, and greeting.
How do I subscribe and setup Visual Voice Mail?
  • To subscribe and setup Visual Voice Mail:
    1. First, make sure that your voicemail box and password have been created by dialing *VM (*86).
    2. Open the Messaging Menu on Visual Voice Mail capable device.
    3. Select the "Visual Voice Mail" icon (Press 6).
    4. After a brief message, download the Visual Voice Mail application when prompted.
    5. Enter your voice mail password that you have already created.
    6. Follow the prompts to accept Terms & Conditions.
    7. Select "Subscribe".
    8. Wait up to 5 minutes for Visual Voice Mail to complete set-up.
    9. Begin receiving and using Visual Voice Mail.
Do I need a password to use Visual Voice Mail?
  • Yes. The password is required since your voice mail is still stored on the Verizon Wireless network until the message is erased. The Visual Voice Mail service requires the exact same password you established in order to receive new messages and synchronize old messages.

    You only need to enter your password within the application upon initial set up of the service. After this action, your password is stored in order to retrieve your messages from your voice mail box.

    Please note that accepting your password to be stored enables any individual holding your device to access your voice mail messages.
What is the difference between the voice mail products?
  • Please review the chart to compare features and benefits.
What is archiving?
  • Visual Voice Mail offers you the ability to save important messages to your "My Sounds" or external memory card.
What can I do with archived messages?
  • Now you can own your message and transfer these files to other locations for additional use. Use these audio files to store memories or for important events.
How do I archive a message?
  • To Archive a message:
    1. Highlight the message.
    2. Press the right soft key labeled "options".
    3. Select the "Archives" feature.
    4. Select whether to save to "My Sounds" or external memory.
Can I send Visual Voice Mail message to an email address?
  • Yes, by launching the MMS application directly from Visual Voice Mail.
    1. Save the message.
    2. Launch the multimedia messaging option.
    3. Add the email address.
    4. Attach the VVM file as an audio file.
    5. Press "Send".
Will I ever need to call *VM (*86) again?
  • Yes, on occasion *VM will be needed. The occasions include:
  • Managing your greetings.
  • Updating or changing your password.
  • V CAST Data coverage not available.
Is my network voice mail box and device inbox synchronized?
  • Yes, in most circumstances the device and network inbox will be synchronized. However, if data coverage is not available, actions taken on the devices (erase messages) may not update the voice mail network box until data coverage becomes available (and vice versa).
What happens if I change or forget my voice mail password?
  • If I change or forget my voice mail password:
  • If you change your voice mail password by calling *VM (*86), the next time you open Visual Voice Mail you will be prompted to enter your new password.
  • If you forgot your voice mail password, you will need to reset the password via the voice mail system by dialing *VM.
  • Visual Voice Mail does not require an updated voice mail password unless it is changed via *VM.
  • You may also reset your voice mail password in Verizon Enterprise Center.

  • To reset your Voice Mail password:
    1. Go to the "Accounts & Maintenance"* tab.
    2. Find the wireless number that requires the reset.
    3. Select "Reset Voice Mail Password" from the "Action" dropdown next to the number.
    4. Click on the red arrow button.
    5. Follow the prompts.

    *Please note that not all Verizon Enterprise Center users will be able to access this page. Access to the page is determined by the role you were assigned in Verizon Enterprise Center. For more information, please contact your company administrator.
Can Visual Voice Mail be used with any device?
  • Not all devices are Visual Voice Mail capable. Please check here for the list of devices that support the service.
What happens if I have expiring messages?
  • If you have expiring messages:
  • Visual Voice Mail holds messages in the Inbox until they are designated for deletion by the Voice Mail system.
  • To retain messages, use the Archive option to save them to your phone or memory card.
    Note: You may also restart the expiration counter by exiting Visual Voice Mail and dialing *86.Listen to the message and press 9 to save the message.
How do I cancel Visual Voice Mail Service?
  • Visual Voice Mail cannot be canceled through the application.

    To cancel Visual Voice Mail service:
    1. Go to the "Accounts & Maintenance"* tab.
    2. Find the wireless number that you want to update.
    3. Select "Add/Remove Feature" in the "Actions" drop down next to that wireless number.
    4. Click on the red arrow button.
    5. Follow the prompts.

    When you cancel, you will have to choose Basic Voice Mail. You may also call Customer Service at (800) 922-0204, or from your wireless device at *611.

    *Please note that not all Verizon Enterprise Center users will be able to access this page. Access to the page is determined by the role you were assigned in Verizon Enterprise Center. For more information, please contact your company administrator.
My company’s BlackBerry® Enterprise Server (BES) administrator recently pushed out BlackBerry OS 5.0 to my device and now Visual Voice Mail is not working properly.
What do I do?