Managed Network Services (MNS) provide customers with outsourced network design, engineering, implementation, management and maintenance.
- Depth. Verizon offers a broad range of functions, tasks, and responsibilities, including network monitoring, troubleshooting, service restoration, engineering, design and maintenance.
- Flexibility. Verizon's ?full spectrum of service? approach for covering different functional areas enables customers to engage MNS to meet their specific needs. Regardless of need, large or small, legacy transition or new implementation, The Verizon MNS solution can handle it.
- Experienced Staff. With over 14 years of managing critical networks, Verizon's MNS professional staff and resources are well-qualified to successfully take on these management challenges. Today, the Verizon MNS staff manages over 2,500 networks and 190,000 devices.
The Verizon MNS solution is based on the industry standard FCAPS model: Fault Management, Configuration Management, Accounting Management, Performance Management, and Security Management. These and other key MNS features are as follows:
- NOC Expertise and Resilience. Verizon MNS solutions use 15 Managed Services Network Operations Centers (NOCs) worldwide, staffed by experienced engineers certified to support a wide variety of technologies. They support MNS in over 3,100 customer networks in 120-plus countries, supporting over 80 technologies. Verizon designed our NOCs with survivability features to ensure that they can provide quality, uninterrupted services. Additionally, Verizon designed these facilities with dual electrical feeds, backup diesel generators sized to the specific center, diverse fiber optic feeds into each facility, and separate UPS on each floor. Further, each center serves as a backup to another.
- Fault Management. Fault Management is the discovery and recovery of problems within the network, and includes fault detection, isolation, correlation, and recovery.
- Configuration Management. Configuration management is how Verizon monitors and controls the network. This includes the understanding of how each device interacts within the network and how the device is configured.
- Accounting Management. Accounting management covers service and resource usage.
- Performance Management. Performance Management is closely tied to Fault Management, and includes the gathering of network statistics, and evaluating network performance over time.
- Security Management. Security Management ensures that only authorized entities have access into the customer network. We have completed in-depth reviews and taken several precautions to mitigate customer exposure to security threats. Verizon Managed Security Services are a separate product line, but customers can add them to MNS for a complete network security solution.
- Risk Mitigation. Verizon designed the entire network infrastructure for complete redundancy so that Verizon can quickly reroute voice and data traffic around a service problem, or to an entirely different center, if required. Verizon has put fully redundant systems in place at each data center and site. The data backhaul network uses diverse carriers to ensure that in case of one carrier?s outage, data transmission is not adversely affected. The NOC constantly monitors the network?s health, and will proactively notify all affected parties of any service issue, and work with them to take the actions required to ensure consistent service.
