Registration, User IDs and Passwords FAQs
How do I get started?
How do I obtain a Networx Enterprise Customer Center user ID and password?
Are there different levels of access available?
Can I register for the Networx Enterprise Customer Center offline?
What is a DAR?
What is a DAR Administrator?
What is an Agency Appointing Authority?
What is CPNI and why are forms required?
Where should I send the CPNI forms?
How does an agency submit their Agency Hierarchy Codes to Verizon?
I logged into Networx Enterprise Customer Center, but I am not able to access any of the tools. Why?
I can?t remember my Networx Enterprise Customer Center user ID and password. Now what do I do?
How do I change my password?
Who do I call with questions about the registration process?
Will I be charged for using the Networx Enterprise Customer Center?
How do I get started?
The first step to using the Networx Enterprise Customer Center is registering for a User ID and Password at http://networxenterprise.verizonbusiness.com. Please review the access levels available before getting started.
How do I obtain a Networx Enterprise Customer Center user ID and password?
There are two methods:
- Self-register: You may self register by clicking New to Networx? below the Sign In section on the log in page.
- Offline Registration: Submitting an offline registration form is available for 10 or more users. For more details, go to Can I register offline?
Registration Steps:
- From http://networxenterprise.verizonbusiness.com select New to Networx?
NOTE: If you already have a user ID from another Verizon Portal, you may register with this existing user ID by signing into the portal. User IDs from Verizon Residential or Verizon Wireless portals cannot be re-used for the Networx Enterprise Customer Center portal. - Create your personal profile and enter your contact information on the Profile Information screen then click continue. Fields marked with an asterisk are required.
- Create User ID and Password. The unique user ID must be between 6 and 20 characters, alphanumeric with no spaces, and contain at least one letter.
- Your password must be between 8 and 24 characters long, contain at least one number and one letter without spaces. For additional security, you can use non-alphanumeric characters, e.g., /, &, +, and *.
- Click Finish.
NOTE: After you enter all the required information on the registration screens, a confirmation email is sent to you that includes a verification code and information to get you started using the Networx Enterprise Customer Center tools. After you receive and read your confirmation email, you are ready to log in to the Networx Enterprise Customer Center with the user ID and password you created.
- Log in to http://networxenterprise.verizonbusiness.com and enter the user ID and password you created during the registration process.
- Enter the verification code that was provided in your confirmation email.
- Click Continue.
- Read and accept the Terms & Conditions. You must accept the Terms & Conditions in order to use the Networx Enterprise Customer Center.
- Click Continue. You are now registered and ready to use the Networx Enterprise Customer Center.
NOTE: You will need to provide your agency hierarchy codes (AHCs) and related billing information to your Account Team Representative before selecting entitlements. Agencies must have also completed Customer Proprietary Network Information (CPNI) forms and submitted them to the User Administration Group. If you currently have services under the FTS2001 Bridge Contract and will be transitioning to the Networx Enterprise contract, contact you Account Team Representative to assist with th e the transition process.
Are there different levels of access available?
Yes, the different levels of access are described below. If you have any additional questions, please contact your account representative.
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Access Level |
Level 1 |
Level 2 |
Level 3 |
Level 4 |
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Functionality |
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Requirements |
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Registration Phase |
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* Valid Agency Hierarchy Codes (AHCs) and CPNI forms must be received and processed by Verizon prior to requesting entitlements to NECC application tools. Please contact your account representatives to submit your AHCs.
Can I register for the Networx Enterprise Customer Center offline?
Yes, you can register for Networx Enterprise Customer Center offline and request entitlements to the tools available on the Networx Enterprise Customer Center. (Click here to access the offline registration form). You must obtain entitlement approval from your Agency Appointing Authority (AAA), prior to submitting the Networx Enterprise Customer Center Offline Registration form to Verizon . The Networx Enterprise Customer Center Offline Registration form can be sent to Verizon in a variety of ways.
Mail: Networx User Administration Group
Attention: Carolina Wotherspoon
22001 Loudoun County Parkway
Ashburn, VA USA 20147
Email: NXE-Registration@verizon.com
Once the entitlements have been granted, you will receive an email confirmation with instructions on how to log-in to the NECC.
What is a DAR?
Agencies have the authority to designate individuals who are authorized to place orders under Networx Enterprise contract for their agency using the NECC ? Order Services tool. These representatives are referred to as Designated Agency Representatives (DARs). The ordering authority of a DAR is based on hierarchy codes, contract, type of service, and other limitations and is only applicable to the NECC ? Order Services tool. Verizon must have Form 2 - Authorization and Deauthorization of Access to CPNI on file before the user can register as a DAR and request entitlements to the NECC ? Order Services Tool.
What is a DAR Administrator?
The DAR Administrator is appointed in writing by the Agency Appointing Authority (AAA). DAR Administrators compile, track, disseminate, and maintain an up-to-date listing of all users and DARs and their ordering authority specific to their agency. The DAR Administrator will specify to the Networx User Administration Group via the Form 2 - Authorization and Deauthorization of Access to CPNI the authority granted to each user as well as any subsequent changes to that authority.
What is an Agency Appointing Authority?
Agency Appointing Authority (AAA), designated by the agency, identifies the DAR Administrator(s) (and any subsequent changes to those designated as DAR Administrator(s) to the Networx User Administration Group (UAG) via the Form 1 - Agreement to Protect CPNI. Contact your account representative for a copy of the CPNI forms.
What is CPNI and why are forms required?
Customer Proprietary Network Information (CPNI) includes information about the quantity, technical configuration, type, destination, location, and amount of use of telecommunications or interconnected voice over Internet Protocol services purchased from Verizon .
A ruling was created by the FCC to protect agencies proprietary network information. Anyone requesting access to the Networx portals for entitlements will have to be officially authorized, via the completion of CPNI forms by their agencies before we could approve their request. The CPNI forms are used to specify the Network Services contracts under which the users are authorized to place orders, agency hierarchy codes or billing account codes for which the user is authorized to place orders.
Where should I send the CPNI forms?
All CPNI forms should be sent to the following address:
Mail: Verizon
Attn: Carolina Wotherspoon
22001 Loudoun County Parkway
Ashburn, VA USA 20147
Email: NXE-Registration@verizon.com
How does an agency submit their Agency Hierarchy Codes to Verizon?
Contact your account representative for assistance in submitting your AHCs to Verizon.
I logged into Networx Enterprise Customer Center, but I am not able to access any of the tools. Why?
You may have registered for Level 2 access in which you may view portal content but will not have access to the tools until you request entitlements. Contact your account team to request tool access or contact Customer Care Help Desk toll-free at 888-624-7730 (8a.m. - 8p.m. ET) for assistance.
I can?t remember my Networx Enterprise Customer Center user ID and password. Now what do I do?
Call Customer Care Help Desk toll-free at 888-624-7730 (8a.m. - 8p.m. ET) for assistance. If you simply do not remember your password, you may select Forgot Your Password? on the Login Page. You will then be prompted to input your user ID. Click Next, and answer the Secret Question and reset a new password. A confirmation email will be emailed to the address in your profile so that you may gain access.
How do I change my password?
On the top navigation bar, click Utilities, My Profile to access the Modify Password feature.
Who do I call with questions about the registration process?
Call Customer Care Help Desk toll-free at 888-624-7730 (8a.m. - 8p.m. ET) for assistance.
Will I be charged for using the Networx Enterprise Customer Center?
Access to the Networx Enterprise Customer Center tools is free of charge.