Glossary

Complete Calls

Number of completed calls. A complete call is an answered call.

Incomplete Calls

Number of incomplete calls for the report period. Incomplete calls include the following:

Short Call (SC) - call attempt lasting 12 seconds or less.

Didn't Wait (DW) - call attempt lasting more than 12 seconds but less than 24 seconds.

Didn't Answer (DA) - call attempt lasting more than 24 seconds.

Busy (BUSY) - call attempt that is routed to a terminating address that is already in use.

All Trunks Busy (ATB) - incomplete call because every trunk was either occupied or out of service.

Blocked Calls

Number of blocked calls for the report period. Blocked calls include the following:

ID Code (IDC) - Supplemental Codes restrict access to your 8XX number and an caller enter an incorrect code.

Tailored Call Coverage (TCC) - restricted access to your 8XX number and a call is attempted from an invalid geographic area (or ANI) and you block the call.

Networx Control System (NCS) Reject (NRJCT) - network rejected the call due to a discrepancy or corruption in the call record.

Networx Control System (NCS) Blocked (NBLKD) - network blocked the call because all routes at the originating switch were busy or there were unrecognized action codes.

Switch Control (SWCTL) - call was blocked due to ANI Blocking, call gaping by the switch, or call gaping by 800 numbers (call gapping occurs when Verizon slows down call volume moving through the network).

Blocked (BLKD) - call was blocked because a switch (originating or intermediate) was unable to perform outpulsing.

Blocked Payphone (PAYBLKD) - call was blocked due to origination from a payphone.

 Complete Calls

Code

Abbreviation

Summary

Description

0

COMP

Complete

Call answered by called party. For ECR 2000 calls, called party is final call extension

 Incomplete Calls

Code

Abbreviation

Summary

Description

1

SC

Short Call

Call routed to terminating address where called party does not answer; ring time < 12 seconds.

2

DW

Didn’t Wait

Call routed to terminating address where called party does not answer; ring time 12 to 24 seconds.

3

DA

Didn’t Answer

Call routed to terminating address where called party does not answer; ring time > 24 seconds.

10

BUSY

Busy

Call routed to terminating address that is already in use.

11

ATB

All Trunks Busy

Call outpulsed to terminating DAL but fails due to congestion at customer premise.

 Blocked Calls

Code

Abbreviation

Summary

Description

4

IDC

ID Code

Call blocked because calling party entered invalid supplementary digits.

5

TCC

Tailored Call Coverage

Call not routed due to customer instructions preventing routing to/from specific terminations/originations.

6

NRJCT

NCS Reject

Call cannot be routed due to error in switch to DAP processing.

7

NBLKD

NCS Blocked

Call not routed in order to avoid or reduce network congestion.

8

SWCTL

Switch Controlled Blocked

Call blocked by originating switch without requesting originating information.

9

BLKD

Network Blocked

Call not routed because a switch (originating or intermediate) was unable to perform outpulsing.

12

DNF

Dialed Number Failure

Called number cannot be translated to valid termination. (Outbound Only).

13

RPF

Range Privilege Failure

Call is blocked due to calling party not having sufficient privilege to be routed to desired termination. (Outbound Only).

14

PAYBLKD

Payphone Blocked

Call blocked due to origination from a payphone.

15

PDB

Partial Dial Vacant Code

The call is blocked due to the calling party not completing the dialing operation. (Outbound Only).

16

EFB

Equipment Failure

Customer Premise Equipment (CPE) failure. (Outbound Only).

 Number

Displays the dialed numbers or outbound service locations you selected for your profile. Double-click a dialed number or service location to submit call detail query.

 Attempts

Displays the number of inbound or outbound call attempts. When a Verizon switch receives a call from the originating Local Exchange Carrier (LEC), it is considered an attempt.

 Complete

Indicates a successfully connected call.

 Incomplete

Indicates a call that reached the termination but was not connected.

 Blocked

Displays the total number of calls you requested your service to block.

 Network Call Redirect (NCR)

Indicates calls destined for a Dedicated Access Line (DAL) termination but were rerouted to a secondary location.

 Average Duration

Indicates the total connect time for all completed calls, divided by the total number of completed calls.

 Total Duration

Indicates the total connect time for all completed calls made to the inbound number or made from the service   location.

 Number

 Displays the dialed numbers or outbound service locations you selected for your profile. Double-click a dialed number or service location to submit a call detail query.

 Incomplete

 Displays the number of calls that reached the termination but were not answered.

 Busy (BUSY)

 Indicates the number of incoming call attempts that received a busy signal from the terminating location.

 All Trunks Busy (ATB)

 Indicates All Trunks Busy (ATB), meaning that the trunks were either occupied or out of service.

 Short Call (SC)

 Indicates the number of incomplete call attempts lasting 12 seconds or less.

 Didn’t Wait (DW)

 Indicates the number of incomplete call attempts lasting between 12 and 24 seconds.

 Didn’t Answer (DA)

 Indicates calls that were not answered after 24 or more seconds of ring time.

 Number

Displays the dialed numbers or outbound service locations you selected for your profile. Double-click a dialed number or service location to submit a call detail query.

 Blocked (BLKD)

Displays the number of calls you requested your service to block.

 Network Congestion

Displays the number of calls that were unintentionally prevented from being delivered to or from your location.

 Tailored Call Coverage (TCC)

Displays the number of attempts made to a blocked geographic area if you are using Tailored Call Coverage (TCC) to restrict access to the inbound number or from a service location.

 ID Codes (IDC)

Displays the number of times a caller entered an incorrect code if you are using ID codes to restrict access to the inbound number or from a service location.

 Payphone Blocked (PAYBLKD)

Displays the number of call attempts made from pay phones if you requested that calls from pay phones not be accepted.

Field

Description

Hidden Number

Hidden outdial number where a call is directed after the caller selects a menu option. This can be a toll free number, Enhanced Voice Services (EVS) number, or a Direct Dial North America (DDNA) number.

NCID (Network Call Identifier)

Transaction ID (unique call identifier). The NCID field identifies multiple legs of your ECR/NIVR calls.

DNIS Digits

For TDM, this field indicates the Dialed Number Identification Service (DNIS) digits that were outpulsed with the call (if you use DNIS at one or more  of your termination locations). For VoIP Inbound, this field displays the Dynamic User.

NCR Count

Network Call Redirect (NCR), or the number of times a call is redirected (up to five times). A zero indicates that there was no NCR.

NCR Reason

Refer to Network Call Redirect (NCR) Reason Codes.

NCR Fault

Displays the NCR fault code.

0 - Verizon Fault

1 - Customer Fault

Blank - No fault

City

The domestic or international city in which the call originated. This field is blank if the international city is not available.

State

State or province where the call originated.

Duration

Total time on the network (in MM:SS or MM:TT format), from the time the caller dials the number to the time the call terminates. Call Duration = Call Disconnect Time (TP7) - Call Connect Time (TP3).

Field

Description

Call Duration

Total time on the network (in MM:SS or MM:TT format), from the time the caller dials the number to the time the call terminates. Call Duration = Call Disconnect Time (TP7) - Call Connect Time (TP3).

Suppcode Digits

Thirty-character Supp Code digits. Varies depending on the entry code. This column is populated with all the digits in the Supp Code digits field in the call record.

1 - Published toll-free number.

2 - Hidden outdial (transfer enabled).

3 - Trunk release (non-transfer enabled).

A12-A14 - Call sequence (ID number of the extension or the record's count of the number of extensions).

A15-A16 - Giveback/Takeback

A17-A18 - Menu Route

A19-A20 - Message Announcement (audio play)

A21-A22 - Database Lookup counter

A23-A24 - Busy Ring No Answer (BRNA)

A25-A26 - Transfer

A27-A28 - Announce Connects

DNIS Digits

For TDM, this field indicates the Dialed Number Identification Service (DNIS) digits that were outpulsed with the call (if you use DNIS at one or more of your termination locations). For VoIP Inbound, this field displays the Dynamic User.

NCR Count

Network Call Redirect (NCR), or the number of times a call is redirected (up to five times). A zero indicates that there was no NCR.

NCR Fault

Displays the NCR fault code.

0 - Verizon Fault

1 - Customer Fault

Blank - No fault

Product Start Date

Date when the Network IVR platform seized the call. For non-Network IVR calls, the data displays as 12/31/1969 instead of zeros.

Product Start Time

Start time when the Network IVR platform seized the call. For non-Network IVR calls, the data displays as 20:00:00 instead of zeros.

Product End Date

Date when the Network IVR platform released the call. For non-Network IVR calls, the date displays as 12/31/1969 instead of zeros.

Product End Time

Time when the Network IVR platform released the call. For non-Network IVR calls, the time displays as 20:00:00 instead of zeros. Product End Time = Product Start Time + Product Duration.

Product Duration

How long the call was on the Network IVR platform. Zeros are displayed for non-Network IVR calls.

NCR Reason

Refer to Network Call Redirect (NCR) Reason Codes table below.

Product Entry Codes

Refer to Product Entry Codes table below

Call Disconnect Time

Regular CDR - Call Origination (TP1) plus Call Disconnect Time (TP7).

Type 1 Network IVR – Inbound Calls - Call Origination (TP1) plus Call Disconnect Time (TP7).

Type 2 Network IVR – Outbound/Takeback & Transfer (TNT) Calls - Call Origination (TP1) plus Call Disconnect Time (TP7).

Type 3 Network IVR – Merger/Release Line Trunk (RTL) Calls - Call Origination (TP1) plus Call Disconnect Time (TP7).

Call Answer Time

Regular CDR - Call Origination Time (TP1) plus Call Answer Time (TP6).

Type 1 Network IVR – In the past, GSE set Call Answer Time (TP6) equal to Operator Release Time (TP5). This resulted in calls with a 0 talk time. The new calculation is Operator Seize Time (TP4) equals

Type 2 Network IVR – In the past, GSE set Call Answer Time (TP6) equal to Operator Release Time (TP5). This resulted in calls with a 0 talk time. The new rule is Operator Seize Time (TP4) equals Call Origination (TP1) plus Call Answer Time

Type 3 Network IVR – Call Origination Time (TP1) plus Call Answer Time (TP6).

001

ATDT Timeout (ATDT is a modem command for PC to communicate with modems. AT is Attention, and DT is dialing a number in touchtone mode. It tells the modem to get a dial tone and dial the number that follows.

002

No Route to Specified Transit Network

003

No Route to Destination

004

Vacant Area Code or Central Office Code

005

Unassigned (Used to be Misdialed Trunk Prefix)

006

Channel Unacceptable

007

Call Awarded and Being Delivered in an Established Channel

008

Preemption (Used to be Prefix 0 Dialed But Not Allowed)

009

Preemption - Circuit Reserved (Used to be Prefix 1 Dialed But Not Allowed)

010

Prefix 1 Not Dialed But Required

011

More Digits Received Than Allowed, Call Proceeding

016

Normal Call Clearing

017

User Busy

018

No User Responding

019

No Answer From User (User Alerted)

021

Call Rejected

022

Number Changed

026

Non-Selected User Clearing

027

Destination Out of Order

028

Invalid Number Format (Address Incomplete)

029

Facility Rejected

030

Response to Status Inquiry

031

Normal, Unspecified

034

No Circuit or Channel Available

038

Network Out of Order

039

Permanent Virtual Connection

040

Permanent Virtual Connection

041

Temporary Failure

042

Switching Equipment Congestion

043

Access Information Discarded

044

Requested Circuit or Channel Not Available

046

Precedence Call Blocked

047

Resource Unavailable, Unspecified

049

Quality of Service Unavailable

050

Requested Facility Not Subscribed

051

Call Type Incompatible

052

Unassigned (Used to be Outgoing Calls Barred)

053

Service Operation Violated

054

Unassigned (Used to be Incoming Calls Barred)

055

Unassigned (Used to be Incoming Calls Barred Within Cug)

057

Bearer Capability Not Authorized

058

Bearer Capability Not Available

063

Service or Option Not Available

065

Bearer Capability Not Implemented

066

Channel Type Not Implemented

069

Requested Facility Not Implemented

070

Only Restricted Digital Information

079

Service or Option Not Implemented

081

Invalid Call Reference Value

082

Identified Channel Does Not Exist

087

Called User Not Member of Closed User Group (CUG). Selected collection of terminal users that do not accept calls from sources not in their group. They are often restricted from sending messages out.

088

Incompatible Destination

091

Invalid Transit Network Selector

095

Invalid Message, Unspecified

096

Mandatory Information Element is Missing

097

Message Type Non-Existent or Not Implemented

098

Message Not Compatible With Call State

099

Information Element Non-Existent or Not Implemented

100

Invalid Information Element Contests

101

Message Not Compatible With Call State

102

Recovery On Timer Expired

103

Unassigned (Used to be Parameter Non-existent or Not Implemented)

111

Protocol Error, Unspecified

127

Interworking, Unspecified

0

Default

1

Person-to-Person (P-P)

2

Station-to-Station (S-S)

3

Third Party Billing (3rd Party Number Recorded)

4

P-P Collect (Bill to Called Party)

5

S-S Collect (Bill To Called Party)

6

Verizon Card or VNET Card (S-S)

7

BOC Inward Dialing without call completion

8

General Assistance

9

BOC/LEC Card

10

Presubscribed Credit Card

11 and 12

Not Used

13

Commercial Credit Card

14

BOC Inward Dialing with Call Completion

15

Verizon Card or VNET Card (P-P)

20

ANI Validation (Screened Pass/Fail)

21

Auth Validation (Filed or Dialed)

22 and 49

Not Currently Used - Available

23

700 Service Access Code

24

500,800,8XX (x

25

900 Service Access Code

26

Prism I, Prism II, and Verizon WATS (Not Currently Supported)

27

EVS/NARS - TNT DDD, flat rate

28

EVS/NARS - TNT mixed, flat rate

29

Operator Release Timer Expired

30

EVS/NARS - Disconnect Message Referral (DMR) without referral

31

EVS/NARS - DMR with referral to Verizon Number

32

EVS/NARS - DMR to Non-Verizon Number including 10 digit ANI

33

EVS/NARS - DMR with referral and Call Extension (CE) to Verizon Number

34

EVS/NARS - DMR with referral and CE to non-Verizon Number

35

EVS/NARS - Customized Message Announcement (CMA) with call extension

36

EVS/NARS - CMA without call extension

37

EVS/NARS - Enhanced Call Routing (Network IVR)

38

EVS/NARS - Intelligent Call Routing (ICR)

39

EVS/NARS - AnswerNet Menu

40

EVS/NARS - AnswerNet Transfer

41

EVS/NARS - 800 Dealer Connect

42

EVS/NARS - 800 Dealer Locator

43

EVS/NARS - 800 Roam

44

EVS/NARS - Takeback and Transfer (TNT) dedicated, per call

45

EVS/NARS - TNT DDD, per call

46

EVS/NARS - TNT mixed, per call

47

Call Center

48

GETS Card

50

Billed To International Number

51

CSI Information Recorded

52

Supp Code Only Recorded - Overrides other Entry Codes.

53

VNET Remote Access Number Recorded, + Null + Optional Supp Code

54

SS7 Calling Party Number Recorded, + Null + Optional Supp Code

55

OSID+OTG Recorded, + Null + Optional Supp Code

56

DNIS Recorded

57

Business Group ID Recorded, + Null + Optional Supp Code

58

Network Information recorded

59

BG+Null+OSID/OTG Plus Optional Supp Code (Concert)

60

Card Number+Null+OSID/OTG Plus Optional Supp Code (Concert)

61

VNET RA+Null+OSID/OTG Plus Optional Supp Code (Switch-Processed)

62

VNET RA+Null+OSID/OTG Plus Optional Supp Code (Remote Access, Operator Fallback, ISN-Processed)

63

Network Call Transfer (NCT)

64

Call Back + Null + OSID/OTG + Optional Supp Code

98

VNET Card S/S ISN Validated

99

VNET Card P/P ISN Validated

100

18C It's Me PIN S/S

101

18C It's Me Global S/S

102

18C It's Me ANI S/S

103

18C It's Me NPA S/S

104

18C Messenger S/S

105

18CEE (En Espanol) Collect

106

18CEE (En Espanol) Third Party

107

18C BOC Card S/S

108

Not Used

109

Aos Messenger S/S

110

International Messenger

111

International Speed Dial

Time Point Code

Description

TP1

Call Origination

TP3

Call Outpulse (Connect) Time

TP4

Operator Seize

TP5

Operator Release

TP6

Call Answer Time

TP7

Call Disconnect Time

Dialed Number

Number the caller dialed.

Calling Number

Originating telephone number.

City

City of the originating telephone number.

Country/State/Prov

Country or state of the originating telephone number.

Hidden Number

Hidden outdial where a call is directed after the caller selects a menu option. It can be a toll-free number, Enhanced Voice Services (EVS) number, or a Direct Dial North America (DDNA) number.

NCID

Transaction ID, which is a unique identifier of the call.

Call Connect Date

Date of the call.

Call Connect Time

Time of the call.

Duration

Length of the call in minutes and seconds.

Service Location

Service locations appear as N0000000.

Dest Address

Service group number to which the call was routed.

Call Disposition

0—Answered

1—Ring No Answer

2—Didn’t Wait

3—Didn’t Answer

4—Supp Code Blocked

5—Out of Bounds Blocked

6—NCS Rejected

7—NCS Blocked

8—Switch Control Blocked

 9—Network Blocked

10—Busy

11—All Trunks Busy

12—Dialed Number Failure

13—Range Privilege Failure

14—Pay Phone Blocked

15—Partial Dial Vacant Code

16—Blocked Equipment

DNIS Digits

Dialed Number Identification Service (DNIS) is the actual number dialed by the caller.

Hops

Number of times a call was redirected (up to five times).

Network Call Redirect (NCR)

Number of times a call destined for a Dedicated Access Line (DAL) termination was rerouted. A zero indicates that no NCR was necessary for the call.

 Dialed Number

 Displays the toll free number dialed.

 Calling Number

 Displays the originating number.

 Disposition

 Identifies the call disposition (refer to the table on page 5-6 for definitions).

 Connect Time

 Displays the date and time the call was connected.

 Answer Time

 Displays the date and time the call was answered.

 Disconnect Time

 Displays the date and time the call ended.

 Network Call Setup

 Displays the time, in seconds, that the call took from initiation until it was connected to the Verizon  network.

 Call Duration

 Displays the duration of the call in minutes and seconds.

 Destination Address

 Displays the service group number to which the call was routed.

 Suppcode Digits

 Displays the supplemental code digits.

 DNIS Digits

Displays the DNIS digits that were outpulsed with the call when you use Dialed Number Identification Service (DNIS) at one or more of your terminating locations.

 NCR Reason

 Displays the Network Call Redirect (NCR) reason code which can be 1-127, or blank if none.

 NCR Count

Displays the number of times a call destined for a Dedicated Access Line (DAL) termination was rerouted. A zero indicates that no network call redirect was necessary for the call.

 NCR Fault

 Displays one of the following NCR fault codes: 0=Verizon fault, 1=customer fault.

 Hop Count

 Displays the number of times a call was redirected (up to five).

 Product Start

 Indicates the start time for Enhanced Voice Services calls (EVS).

 Application Counter

 Indicates the number of supplemental code digits for EVS calls.

 Product End

 Indicates the end time for EVS calls.

 Product Entry Code

 Displays a number from 1-127 indicating the type of EVS calls.

 Product Duration

 Indicates the call duration for EVS calls.